This hotel belongs to the famous Mexican boutique/design hotels grupo Habita. Their design is always a beauty, but when it comes to the experience, they come out short.
The rooms are spacious and clean, plus the AC works. I give u that. The amenities changed from a Malin + Goetz line to a Dr.Brommers, to a Mexican honey concoction used mainly by the Riviera Maya Hotels. TV cable system has no good channels, but if u were visiting w your kids, beware, cause one of those is the HUSTLER channel, and it's open. So full on porn there...
The wi-fi never works. They don't seem to wanna spend in routers or good service. Plus if they are so designy they should switch to appletv or at least buy that cable that connects a computer to the monitor...
Instead, they have an old iPhone pod to connect to some cable to make ur music sound on TV... (Outdated)
The location is not great, but they could still make u stay all weekend long in there, if it wasn't for the hideous service at their restaurant and pool area. The waiters and kitchen don't seem to care about time, or appearances. They take forever, mix tables and accounts and forget about certain orders. The nice Asian fusion food they used to serve is now some gross mess with algae... They don't seem to have a manager on board.
Also, u pay to go to the beach, or a beach club but as we came in, we realized there was no such thing cause that area had been destroyed by recent hurricanes, but no one told us about this, so, no beach either.
If u really want service, and wish to get pampered, this is def not the place. It's too pretentious, and not worth the price.