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All reviews la moda convention center a free shuttle bus adult pool turtle pond lovely room pools including sister hotel pool restaurant bathroom area special thanks other hotels business trip minutes from the airport enjoyed my stay very nice hotel juan carlos
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Reviewed 20 July 2018 via mobile

Despite being a beach resort far away from the beach, the installations are nice. But the staff is very bad. They treat us like thieves, and they scam us. Charge item twice, lye about services, overcharge for shuttles, etc.
Since Mexican people is very nice, this is clearly a management issue.

Stayed: July 2018, travelled on business
1  Thank X7023YDalans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 23 July 2018

Dear Alan:
First of all I would like to thank you for your recent stay at Resort Mundo Imperial and sharing your experiences at TripAdvisor.
I’m very sorry to hear of your experiences, unfortunately from this review we cannot identify your booking and therefore cannot address the issue mentioned. I would urge you to contact our customer service department, calidad@mundoimperial.com, so we can review all details of your vacation experience, Respectfully Rolando Miravete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

I stayed at the Resort Mundo Imperial for two nights because the hotel I originally booked a room at (Las Brisas) was infested with ants. Resort Mundo Imperial was a very solid choice especially for the price. The hotel was very quiet, not many guests but that may be because it is so large and so guests are spread out, not sure. My room was very clean, well furnished and stylish looking. The employees were all friendly and pleasant, especially Juan Carlos at Mizumi restaurant for dinner! I was amazed at how many pools they had which looked great. Just be aware that this hotel is not connected to the beach--you can take a free shuttle bus to their sister property,
The Princess hotel which I did--so that's no problem.The only things I didn't care for was that the air conditioning only goes down to 22 degrees Celsius which is too warm for me to sleep very comfortably. Also, because of the warmth and humidity the room had a slightly musty smell which I didn't care for. All in all a very solid choice especially for the price--I would recommend it.

  • Stayed: July 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 8 July 2018

Dear Mattew R:
Thanks for staying with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours. We’re sorry you were uncomfotable - we’ll work hard to fix the issue you experienced. sincerly Rolando Miravete

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Reviewed 13 June 2018

Good over all Hotel for Famiy its big and good service, the pools are in good conditions and the best part is that you can go to the other hotels that they are partner with food is not cheap and not that good drinks are very costy and small

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank iker3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 17 June 2018

Dear Guest:
Thank you for your kind words about our property. We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco.
Sincerely, Rolando Miravete

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Reviewed 17 May 2018

Attending a Conference at the Mundo Imperial Convention Center , we stayed here. This hotel is wonderful as attendees, because you are a short walk from the Convention Halls, I mean 5 mins,
The personnel are very friendly, the restaurants and food are nice,only registration is very slow, but you are very far from a beach.
The hotel has shuttles with very few frequencies to a beach in the other hotels of Mundo Imperial complex and I'm not sure if it has an extra cost.

Room Tip: All the rooms are very quiet, it's better to choose a room with a view to the city.
  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Sergio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 20 May 2018

Estimado Sergio:
Thank you for share your experience at Resort Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again at Resort Mundo Imperial.
Hasta pronto! Rolando Miravete

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Reviewed 27 April 2018

Huge enormous place. The rooms are extremely spacious and nicely decorated BUT... you don't feel in the beach. You will feel in Las Vegas. Too much construction, huge dry spaces, multiple pools but still in the middle of concrete. No beach. The food is extremely expensive and you are not allowed to bring in your stuff. Service so so. Not my cup of tea

Room Tip: Avoid a view to the street
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SeenByMyEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 30 April 2018

Dear Guest:
Welcome! Thank you for choose Resort Mundo Imperial for your vacations, happy holidays. As our guests’ opinion is very important and it is thanks you to valuable feedback like yours.we will continue to improve and perfect the service to all of our guests. Respectfully Rolando Miravete

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