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Reviewed 13 June 2018

Good over all Hotel for Famiy its big and good service, the pools are in good conditions and the best part is that you can go to the other hotels that they are partner with food is not cheap and not that good drinks are very costy and small

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank iker3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 17 June 2018

Dear Guest:
Thank you for your kind words about our property. We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco.
Sincerely, Rolando Miravete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

Attending a Conference at the Mundo Imperial Convention Center , we stayed here. This hotel is wonderful as attendees, because you are a short walk from the Convention Halls, I mean 5 mins,
The personnel are very friendly, the restaurants and food are nice,only registration is very slow, but you are very far from a beach.
The hotel has shuttles with very few frequencies to a beach in the other hotels of Mundo Imperial complex and I'm not sure if it has an extra cost.

Room Tip: All the rooms are very quiet, it's better to choose a room with a view to the city.
  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Sergio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 20 May 2018

Estimado Sergio:
Thank you for share your experience at Resort Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again at Resort Mundo Imperial.
Hasta pronto! Rolando Miravete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

Huge enormous place. The rooms are extremely spacious and nicely decorated BUT... you don't feel in the beach. You will feel in Las Vegas. Too much construction, huge dry spaces, multiple pools but still in the middle of concrete. No beach. The food is extremely expensive and you are not allowed to bring in your stuff. Service so so. Not my cup of tea

Room Tip: Avoid a view to the street
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SeenByMyEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia G, Gerente at Resort Mundo Imperial, responded to this reviewResponded 30 April 2018

Dear Guest:
Welcome! Thank you for choose Resort Mundo Imperial for your vacations, happy holidays. As our guests’ opinion is very important and it is thanks you to valuable feedback like yours.we will continue to improve and perfect the service to all of our guests. Respectfully Rolando Miravete

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Reviewed 25 April 2018 via mobile

I visited Mundo Imperial this month only for a day. I can resume the experience as Bad. Reservation was changed with out notice, receptionist could not explain. No bell boy to carry luggage to my room which was almost 500 meters away from lobby. On top of that I
I decided to keep the room because I was so tired from 1500 kms motorcycle ride . Finished unpacking and went down to the pool. Asked for a towel and they said they used all they had. So I could not use the pool. When back to room and tried to order room service!!! 40 min waiting for the representative to answer and decided to call management. They called the room service extension from management and they didn’t answer either. manager offered to go himself to kitchen but I said don’t worry, just help me to get service on one of your restaurants. I explained I only have a salad at night so I needed to find out which restaurant can accommodate my needs. It took 20 minutes for him to call back with an answer and directed me to one of the restaurants. When I irrites the chef was waiting for me and we chat. At the end of this episode I had to leave the restaurant because a plain lettuce cucumber and tomato salad with oil and vinegar was not possible to make, really they don’t have all the ingredients to make it, Soni had to get a taxi at 9 pm to find a restaurant that can produce one. Horrible experience, never coming back to this hotel. There are many more options that are way better tan Mundo Imperial. Please be advised
Thank you

Stayed: April 2018, travelled on business
1  Thank Eugenio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

Positive:
- relatively new
- good number of pools

Negatives:
- horrible customer service in all aspects
- extorvise prices (breakfast, restaurants, bars, etc)
- noisy (there is a huge site with lots of noise nearby)
- unprepared staff (poor training, bad attitude, dishonest, aggressive attitude, etc etc)

Examples of disappointment:
1) charged 2 times our room and refused to give us cash back; they kept our usd 500 for 3-5 days and bank took longer to reimburse us;
2) pool closes at 8pm (in a beach resort??? Hello!!!)
3) 20 min for check-in ??? Super long queue and super bureaucratic process
4) no replacement of toiletries in room
5) poor hotel layout (long corridors to get from point a to b)
6) everything as to be paid cash... credit card is an option but usually terminals don’t work; I am pretty sure this has to be with tax questions
7) there is a pool of waves but rarely working
8) among others

I would like to highlight, 3 persons in special:

1) Karina - check out counter - she charged us 2 times and didn’t assume her mistake...

2) Daniel Terrazas - ‘manager’ - for sure he should be anything close to a manager - totally unprepared, lack of authonomy, arrogant attitude - totally useless

3) Tomás - the director - promised us from day 1 to day 2 to solve our double charming problem. Agree on a meeting next day at 11am and didn’t show up - shame on you

4) the ‘security guard’: a chubby ugly unprepared guy, with agressive attitude, etc; he had even invited our driver for an outdoor fight... shame on you - he refused to inform his name for us to report on this post; lucky him that our driver who is master black belt in krav mag is a very prepared guy and managed his emotions; the poor hotel security guy would be really in trouble, otherwise

Long story short: they make a good a propaganda online but the reality and execution is far from reality. My best piece of advise: go to Fiesta Americana or any other similar, where the standards of quality and service are guaranteed, and customers are treated with respect and honestly

Stayed: April 2018, travelled with family
1  Thank JulioFranca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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