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Reviewed 24 May 2018

Had a great stay at IStay Hotel, everyone was very helpful and courteous, the location is suberb, right in the middle of downtown where there is plenty of great restaurants, places to go shopping, so much to do and see by MacroPlaza. the only bad thing i have to say is that the television did not work very well, the channels were not very clear and no ESPN to watch the NBA finals, ha! Apart from that, i would definitely recommend this hotel and i will surely come back soon!

  • Stayed: May 2018, travelled with family
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Review collected in partnership with this hotel
Thank Horacio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARM0741, Director General at iStay Hotel Monterrey Historico, responded to this reviewResponded 30 May 2018

Dear Horacio:

Thank you for contact us regarding your experience with us. We greatly appreciate you taking the time to give us your comments .

I have forwarded your comments to the involved departaments . I know they share our vision of providing the best guest experience possible and am confident they will take the necessary steps to continue to give the best service.

Have a Great day !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

Check in was delayed because rooms weren't ready (at 5pm). Rooms are small and dark. Smell of mold and dampness in the rooms. Aircon was noisy. Reminded me of those rundown hostels we used to stay when backpacking in poor countries in the early 00's. Not good enough for a hotel.

  • Stayed: April 2018, travelled with friends
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Review collected in partnership with this hotel
Thank eg943693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARM1963, Director General at iStay Hotel Monterrey Historico, responded to this reviewResponded 19 April 2018

Dear Value Guest:

Thank you for contact us regarding your experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience it may have caused you.

It is a goal to consistently provide superior customer service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

I have forwarded your comments to the involved departaments for review. I know they share our vision of providing the best guest experience possible and am confident they will take the necessary steps to continue to improve their services.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IStay Monterrey Historico.


Sincerely,

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Reviewed 17 November 2017

It's a below the standard Hotel (example: IBIS, city express)
Rooms are big, but everything is old and in need of repair.
I would say its ok if you go just for one night but you won't get much confort.

  • Stayed: November 2017, travelled solo
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Review collected in partnership with this hotel
Thank bus351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy F, Manager at iStay Hotel Monterrey Historico, responded to this reviewResponded 3 January 2018

Thanks for your honest opinion. We regret that your recent accommodation did not meet your expectations. We appreciate your comments and we will share them with our team in order to continue improving our services. We hope to have the opportunity to receive it again in the future in order to offer you a better experience.

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Reviewed 8 September 2017

Great Location.
Vicinity offers so much: 7/11, Starbucks, and authentic Mexican style shopping, included the famous Mercado Juarez, all at walking distance.
I definitely will use them again.
All together a perfect experience...

  • Stayed: September 2017, travelled on business
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Review collected in partnership with this hotel
1  Thank Y4005QOpatrickr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy F, Manager at iStay Hotel Monterrey Historico, responded to this reviewResponded 11 September 2017


Thank you very much for your opinion about our hotel. We are pleased to hear that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us.

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Reviewed 12 August 2017

The rooms clean , to many floors for 2 very small elevators ! Not very nice service from receptionist!!!! The food not the best , the location of the hotel is dirty area !!!!! The manager and bellboy of the hotel very nice people !

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
Thank aliciacF4672AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy F, Gerente at iStay Hotel Monterrey Historico, responded to this reviewResponded 5 September 2017


Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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