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Reviews (941)
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All reviewsfiesta americanamacro plazagreat hotelbarrio antiguospacious bathroomgood quality foodmain plazawould stay here againfree wifibuffet breakfastindoor poolother hotelsfront desk staffdowntownbusinessclassicpros
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Reviewed 26 June 2017

I Have just returned from a two night stay at this downtown hotel. First time I came came here was about 10 years ago when it was the Fiesta Americana hotel. It was just great.
This time It was a Little diferent.
My Room number was the 318... They told me it was a nice city view... instead it was the construction view infront of the hotel....
Pros.
1.- Right in downtown.. minutes walking to main plaza and to pabellón M mall.
Nice and renovated lobby and restaurant.
2.- Attentive bell boys, waitress at restaurant, and ladys at front desk. (the guy with glasses at front desk should not work at hotels.. or may be he should take some classes of how really good hotel treat guests.. I hope he could go some day to a Shangri-la , Mandarin Oriental or JW Hotel to teach him.. a very rude.. rude person)
3.- Good quality food in room service and at breakfast very nice bufet.
4.- Good and free wifi in all the hotel
5.- Good nice toiletries...both days.
Cons.
1.- Do not think you are going to sleep in the nice new renovated rooms... No Sir... unless you pay an extra of 540 mxp more or less per night... I got very angry... they should tell that the Room you are paying is not the one you see in their internet page....
Old rooms are the Fiesta Americana furniture... 10 or 15 years ago... big rooms but very very old.
2.- No hot wáter in the showers... both days I had to take cold showers.
3.- Pool with no towels I had to get down to frontdesk to tell them...
Sauna and steambath does not work, out of order.. also they do not tell you...
So.. after all may be its like a 3 or 4 star hotel at the most.....
Krystal Hotel has to work very hard to be as good as it was when the Fiesta Americana..
May it was the last time I visit this property,,,,

Room Tip: You have to pay an extra charge if you want a new renovated room
  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank willmexicocity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 27 June 2017

Dear Mr Will

We thank you for sharing your comments with us, we really apologized for the inconveniences you mentioned.
We will look forward to work on the details you shared with us. We feel sorry you could not enjoyed completely your stay in our hotel.

We will see the opportunity we have to offer a better service and attention to our guest. We really hope you can give us another opportunity to change your opinion about the hotel.
We hope to have you back, Best regards!

Quality Department
Zoar J.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017

very beautiful hotel, especially for someone traveling looking for being treated very well :-) Awesome food :-) Look forward to my next visit and staying here again with friends or family ! Thank you so much for all your help!

Stayed: December 2016
Thank chandra c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 16 June 2017

Dear Mrs Chandra:

We thank you for sharing your comments with us, we are greatfull to know that you had a great stay in the hotel. We really look forward to have you back!

Best regards,

-Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

This is a very nice clean Hotel in a great location in Monterrey. Staff was friendly and helpful. I would stay here again on my next trip to Monterrey ! Plenty of food and shipping options nearby. I recommend !

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Soccermike1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 18 May 2017

Dear Mr Mike

We are glad to know you had a good stay with us, it is our pleasure to serve our guest with quality and be friendly and helpful.

We really hope to have you back on your next visit to Monterrey.
Best regards,


Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

When we arrived at the Krystle Monterrey, the hotel was one big building site. Not just some rooms, no, the entire hotel was unaccessible and full with noisy builders. The hotel did not tell us before. The room was nice but old. Beautiful view. As promised, there was a coffeemaker. But no coffee! We asked at the small reception table (the builders were woeking on the reception desk) for coffee in our room, this was promised but we never saw it. We were out all day and came back to our room at 14.45. 5 minutes later the receptionist called to tell us we had to leave our room immediately for the cleaner. The next morning the workers started at 8.00 in the room right above ours.
I will never go to this hotel again!

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Reeuwijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2017 via mobile

Sad that we didn't know that the hotel is under construction. Not so nice. Some of the rooms are quite old fashioned, others have been renovated. We have an old room and the AC is really loud. The breakfast buffet is great but expensive. The reception service not very effective. The machines in the gym are old and at least one is broken, but the cardio machines are good. The pool is under roof, small and the water is warm.

Stayed: April 2017, travelled as a couple
1  Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 10 April 2017

Dear Mrs Linda O

We feel grateful for the time to share your stay with us and comments about your experience. Currently we are remodeling of our facilities we apologize for the inconvenience with the noice. We will work on the details you mentioned abut the AC and front desk service.

We look forward to the opportunity to serve you again and have you back soon. Best regards,

Quality Department

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