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All reviews fiesta americana macro plaza walking distance great hotel barrio antiguo sofa bed double room good quality food would stay here again main plaza free wifi buffet breakfast indoor pool other hotels front desk staff downtown lobby
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Reviewed 14 June 2017

very beautiful hotel, especially for someone traveling looking for being treated very well :-) Awesome food :-) Look forward to my next visit and staying here again with friends or family ! Thank you so much for all your help!

Stayed: December 2016
Thank chandra c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 16 June 2017

Dear Mrs Chandra:

We thank you for sharing your comments with us, we are greatfull to know that you had a great stay in the hotel. We really look forward to have you back!

Best regards,

-Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

This is a very nice clean Hotel in a great location in Monterrey. Staff was friendly and helpful. I would stay here again on my next trip to Monterrey ! Plenty of food and shipping options nearby. I recommend !

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Soccermike1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 18 May 2017

Dear Mr Mike

We are glad to know you had a good stay with us, it is our pleasure to serve our guest with quality and be friendly and helpful.

We really hope to have you back on your next visit to Monterrey.
Best regards,


Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

When we arrived at the Krystle Monterrey, the hotel was one big building site. Not just some rooms, no, the entire hotel was unaccessible and full with noisy builders. The hotel did not tell us before. The room was nice but old. Beautiful view. As promised, there was a coffeemaker. But no coffee! We asked at the small reception table (the builders were woeking on the reception desk) for coffee in our room, this was promised but we never saw it. We were out all day and came back to our room at 14.45. 5 minutes later the receptionist called to tell us we had to leave our room immediately for the cleaner. The next morning the workers started at 8.00 in the room right above ours.
I will never go to this hotel again!

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Reeuwijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2017 via mobile

Sad that we didn't know that the hotel is under construction. Not so nice. Some of the rooms are quite old fashioned, others have been renovated. We have an old room and the AC is really loud. The breakfast buffet is great but expensive. The reception service not very effective. The machines in the gym are old and at least one is broken, but the cardio machines are good. The pool is under roof, small and the water is warm.

Stayed: April 2017, travelled as a couple
1  Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 10 April 2017

Dear Mrs Linda O

We feel grateful for the time to share your stay with us and comments about your experience. Currently we are remodeling of our facilities we apologize for the inconvenience with the noice. We will work on the details you mentioned abut the AC and front desk service.

We look forward to the opportunity to serve you again and have you back soon. Best regards,

Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017

The hotel is in a great location in the center of monterrey, the truth is that some of the staff makes a difference, example always the doorman is attentive and willing to help with a greeting and smile, the only detail I had is that the internet did not respond , I made it known to the person in reception (late night), his response was somewhat silly since I am reporting it and he assured me that he had never had a problem and he did not give me a solution that as a guest is what I am looking for and more if I was in the city for business and extended from two days to one week in the hotel. The hotel is old but very well kept and they are renovating it as there is quit a competition, in general it is a good place to stay as it is in front of the macroplaza near the downtown and with quick access to everything except airport that is a half hour without traffic.

Room Tip: the rooms have excellent bed and some of them a very good view
Stayed: February 2017, travelled on business
Review collected in partnership with this hotel
Thank SimonJ2762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystal M, Gerente at Krystal Monterrey, responded to this reviewResponded 28 March 2017

Dear Mr Simon

We thank you for taking the time to share with us your comments about your stay. For us each experience of the guests helps us to know the satisfaction and quality of our service.

We are glad you had a good stay; we are renovating our facilities. We hope to have you back soon. Best regards!

- Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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