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1 - 6 of 243 reviews
Reviewed 28 January 2019

The experience was generic, the food was bland and the staff lied to us on several occasions. We booked the hotel room with Debit card - when checked out we paid in cash and they still charged us on our debit card. When confronted with bank receipts they played stupid. Our office is one block over and we will not stop posting about their illegal practice until we get justice. DO NOT STAY AT THIS HOTEL

Room tip: Do Not Stay Here
Date of stay: January 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank LonnieMcRorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director General at Hotel Real del Rio Tijuana, responded to this reviewResponded 31 January 2019
Google Translation

buenos dias..... gracias por su escrito el cual lamentablemente no es correcto

le hemos mostrado y comprobado que solo se le realizo el cobro en efectivo..

su tarjeta sirvio solo como garantia y se le devolvio copia donde indicaba que estaba cancelado el check inn

personal del banco tambien se contacto con Usted, del cual tenemos los correos y donde

usted menciona que estaria a la espera de la liberacion..

nos esforzamos por cumplir con los estandares de servicio y calidad.. y este es uno de ellos

GARANTIZAR SU RESERVACION...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

becarefull with this hotel, they withdraw $190 dolls. from my account, even father I cancelled my reservation
cuidado con Este hotel, yo cancelled mI reservation, y a pesar de general cancelled, surrendering $190 Dolores de mI cuenta

Date of stay: November 2018
Trip type: Travelled on business
2  Thank miguel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director General at Hotel Real del Rio Tijuana, responded to this reviewResponded 7 November 2018
Google Translation

Agradezco su tiempo en escribirme.. referente a su escrito le comentare

usted mismo hizo su reservación en las OTAS.. donde usted elige libremente, a lo cual eligio

una TARIFA NO REMBOLSABLE LA CUAL TIENE BENEFICIOS COMO LO ES UNA TARIFA CON

DESCUENTO,PERO TAMBIEN OBLIGACIONES UNA DE LAS CUALES ES NO SE PUEDE CANCELAR

DESDE EL MOMENTO QUE USTED LA EJECUTA..

Espero haberle clarificado y su comprensión ante esta transacción que Usted Eligio y que si nosotros

no hubiésemos tenido su habitación disponible también nos haríamos acreedores a Penalizaciones

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Reviewed 25 September 2018 via mobile

Everything was nice & clean. Receptionist people was great & helpful. They came out to greet you & treat you good by taking your luggage to the room. Bed was comfy, shower was clean & custodian people were also friendly. Hotel was quiet & peaceful. The only thing is the waiters from the buffet none of them took care of me while I was seating down. I had to keep asking them for the food I want to order. I made a complain to the restaurant office.They apologized but after that nothing was done. Overall it was a good hotel & I recommend it to anyone who wants a safe & secure place!

Date of stay: September 2018
Trip type: Travelled with family
Thank Saira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director General at Hotel Real del Rio Tijuana, responded to this reviewResponded 28 September 2018
Google Translation

Saira: buenas tardes.. Agradecemos su Valiosa Opinion.......que compartire con el equipo de trabajo..

asi como verificar la mejoria en el servicio de Restaurant

una vez mas Gracias y regrese pronto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

Decent option. Clean, located in a safe part of town but not far from the center. A bit overpriced compared to comparable hotels. As others have noted, the towels are scratchy and the front desk staff don't knock themselves out to make you feel welcome. Don't bother with the hotel restaurant, there are other places a block or two away that serve similar food for half the price. It's near a big boulevard (Heroes), but I didn't experience any noise in the room. There's internet and a safe in the room, but no fridge or microwave or coffeemaker. Overall not a bad option for Tijuana.

Room tip: There's a 2nd floor terrace that has tables and awnings.
Date of stay: August 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Ricardo194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director General at Hotel Real del Rio Tijuana, responded to this reviewResponded 1 September 2018
Google Translation

Apreciable Huesped, valoramos su tiempo para escribirnos y bienvenida su sugerencia

estamos en proceso de remodelacion, colchones nuevos, ventanas con vidrio doble para aislar ruidos. y con 14 habitaciones

con el mas moderno sistema de Aire Acondicionado.... en breve el concepto de habitaciones donde estara contempladas

algunas de su sugerencias.

revisaremos el protocolo de amabilidad de recepcion para hacerlo mas calido.

lo esperamos pronto..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

Great people working and nice hotel to stay at. Confortable beds rooms and great choice. Staying there every time I go there even if other hotel are cheaper. I had a problem with one of the receptionist but the management took care of it. Try it.

Date of stay: July 2018
Trip type: Travelled with friends
Thank mansouri1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director General at Hotel Real del Rio Tijuana, responded to this reviewResponded 6 August 2018
Google Translation

gracias por sus valiosos comentarios, nos ayudan a superarnos y continuaremos con lo mejor

para Usted que es la razon de ser de nosotros....

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