We negotiated a deal through our real estate agent and the hotel manager. I called in and made reservations and confirmed that they would honor the deal. When we went to check out, we were going to pay cash and they told us everything had already been charged to our card. I logged in and low and behold they charged our card when I secured the reservation even though they said they weren't going to and charged us over $125 more than what was agreed on. We asked for the manager and he was not available. I have sent numerous emails and left messages for him to call us. I decided to deny the charges with our credit card company until the hotel would fix things. HOWEVER, they forged my husband's signature on a credit card transaction slip. He only signed the check in form for our vehicle information. They forged my husband's name on my credit card so I will try again with the credit card company. Beware...the lady at the counter next to me was experiencing the same issue as we were about being overcharged. When I asked to speak with Enrique as he is who I dealt with, they said he had been fired because he was making deals that were not okay with the hotel. Really?? How is that my fault? Also, they do not give you any documentation about anything with prices on it but conveniently my credit card company was given documentation.
- Official Description (provided by the hotel):
- If you're planning a romantic getaway, spa retreat, the perfect oceanfront wedding or simply want to treat yourself or that special someone with a relaxing oceanfront experience, then you have found the right place. From eclectic Spa treatments to the wedding of your dreams at Las Rocas Resort, the pressures of the outside world will simply float away. Give yourself and your significant other the opportunity to be pampered at our Rosarito Mexico Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Travel Republic (UK), 5viajes2012 S.L. and HotelQuickly so you can book your Las Rocas Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Las Rocas Hotel Rosarito
- Las Rocas Resort
- Los Rocas
- Rocas Rosarito