Dear Lee N,
Warmest Greetings From Zest Hotel Airport Jakarta,
Thank you for taking your time to write your comment following your recent stay at Zest Hotel Airport Jakarta. We appreciated your compliment regarding our process check in and room condition. However we also regret to read your comment regarding for some of our service did not meet your expectation. Your constructive comments have already been discussed with the team and we hope that you will notice the continuing improvement when you return. Once again thank you for staying with us and we would like to be of service to you again in the future and please do not hesitate to call the managers to make your next stay more convenient.
Warm Regards,
Denny Octo