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All reviews mary beale restaurant beautiful grounds lovely hotel a lovely stay member of staff tea and coffee tube station arboretum cockfosters
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Reviewed 14 February 2017

From the minute we arrived to when we left we were made to feel like the only guests in the hotel. Nothing was too much trouble. If I had to make a criticism it would be that there were no robes in the room but I am sure if I asked they would have supplied them. I would definitely recommend this hotel and restaurant

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank cherie253
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 20 February 2017

Thank you for your lovely review of West Lodge Park,

I am so glad you enjoyed your stay with us.

We provide bathrobes in our Executive and Luxury bedrooms, along with a safe, Nespresso machine, and (in our luxury rooms) a fridge full of complimentary goodies.

Do come again and thank you again.

Kindest regards,

Andrew Beale
Managing Director
Beales Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017 via mobile

We used a groupon voucher, which usually have a catch, but no, it was fabulous.
We hadn't had lunch so we decided to have the afternoon tea as an extra. The restaurant was very busy, I guess because it was the Sunday before Valentine's Day, and the Staff were run off their feet but that was fine and we enjoyed the tea very much.
The bedroom was pleasant and clean and we had a good night's sleep. No complaints about the wifi either.
The dinner was excellent.
The breakfast was good too, I think all those staying arrived in the last of the opening hours for a leisurely breakfast, as did we. We still got a table and a full selection of the food on offer.
The Staff were all very pleasant, cheerful and most helpful. The buildings are very interesting with some great information to read on the walls. The grounds are massive and superb to explore. The location is excellent being easily accessible from London on the tube ( and then a short bus ride or £5 taxi ride).
With our Groupon voucher we got a fantastic one night get away at an amazing value, so of course I wouldn't hesitate to recommend!

Date of stay: February 2017
Trip type: Travelled as a couple
1  Thank Kiwijak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 20 February 2017

This is a terrific review of West Lodge Park, thank you so much,

We were very busy on the Sunday afternoon, precisely for the reason you mentioned, namely Valentines, and it caught us a bit on the hop (see the two reviews below yours).

However the team worked really hard, and I am so delighted with your review.

Do come again soon, and the best deals are direct on our website !

Kindest regards,

Andrew Beale
Managing Director
Beales Hotels

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Reviewed 14 February 2017

We had a fantastic night away at West Lodge Park - the standard of service was well in excess of what I would expect, and the secret seems to be in a staff team who genuinely seem to love working there. We enjoyed great food, a very comfortable room and an especially good night's sleep, but it was all wrapped up with that personal touch which makes the difference between a good stay and a great one. Lots of little details which made the visit special, offered by a team who seemed to care that we were staying there. We will definitely be back!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Martin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 20 February 2017

Thank you so much for your terrific review of West Lodge Park,

I am so delighted that you were able to get away, and a huge pleasure as always to catch up with you both !

It was a busy day when you arrived, but the staff do care very much as you say.

Come back soon !

Kindest regards,

Andrew Beale
Managing Director
Beales Hotels

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Reviewed 13 February 2017 via mobile

We booked to have a meal in the restaurant for a special occasion for my mums 60th birthday. On arrival the setting is beautiful and the pianist was playing setting the scene beautifully unfortunately it went down hill from there. The waitress made half of the party wait for ages to take our drink orders then did not bring what was ordered, when trying to get her attention we were told to wait quite rudely! There was broken glass under the table then when the food arrived one had hair in it. We were told it would be sorted had to wait 45 minutes for a replacement meal. My husbands meal did not arrive until we had all finished eating ours as their was a mistake when taking our orders then again when I asked the waitress again I was told to wait. We also expected the meal to come with gravy without the red wine and this could not be accommodated. Very disappointing as this was supposed to be a treat for our mum but felt the service and attention we expected had let us all down. The waitress staff were extremely rude and unaccommadating for the level of price and service. We will not be returning and will be complaining further as this service ruined what was supposed to be a one off celebration!!

Date of stay: February 2017
Trip type: Travelled with family
6  Thank kelz02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 20 February 2017

Thank you for your review of West Lodge Park,

No excuses, we were overwhelmed for a while on this Sunday afternoon before Valentines, and service definitely suffered.

Our General Manager Chris Hall and Executive Chef Wayne Turner are making some changes to our booking policies on Sundays to ensure no repeat of this service.

Sorry.

Andrew Beale
Managing Director
Beales Hotels

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Reviewed 12 February 2017 via mobile

Checked in around 3.30pm thought we would have afternoon snack in the restaurant and the service is absolutely shocking so slow not enough staff on, everyone's table was set up but ours wasn't. The rooms are lovely.

Date of stay: February 2017
Trip type: Travelled with family
1  Thank lizzylocks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 13 February 2017

Thank you for your comments about West Lodge Park, and I am pleased that you found our rooms to be lovely.

In truth we were hit by a rush yesterday, we think linked to Valentines Day, and we didn't give our normal high standard of service, so we are sorry.

All the staff worked very hard to cope with the added influx of guests, but we clearly struggled.

By 6pm we were back to our usual high standards again.

Regards,

Andrew Beale
Managing Director
Beales Hotels

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