We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,482)
Filter reviews
1,482 results
Traveller rating
251
419
338
209
265
Traveller type
Time of year
LanguageAll languages
More languages
251
419
338
209
265
Show reviews that mention
All reviews free shuttle port lucaya bedroom condo beautiful beach resort staff laid back lobster rented a car the resort offers gold rock beach relaxing vacation paradise cove negative reviews nice resort water sports tory karaoke
Filter
Updating list...
345 - 350 of 1,482 reviews
Reviewed 18 July 2016 via mobile

You can't get a hold of a manager. The rooms smell moldy. When asked to get another room, they came up with another room after they sprayed a can of Lysol in - same horrible smell. We had to beg to get housekeeping services and fresh towels. Even then, fresh towels won't be ready until after 6-7 PM every day. Room was dirty, pillows were dirty, doors and walls were very dirty. When housekeeper with attitude showed up, no mopping. Just a spray bottle with a rag. 3 night stay: a couple of times beach towels were not available. Never again! Don't put your family in this kind of hotel.

Stayed: July 2016, travelled as a couple
6  Thank MermaidGi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016

If you are going to stay here, there is one thing (or person) that you need to know: SONYA (more later).

OVERVIEW:
This facility is exclusively run by Bahamians, so the usual vacation resort mix of enthusiasm, punctuality and meticulousness are sorely lacking in much of the staff. We arrived at 1:30, and by the rules check-in is at 4 PM. I have stayed at many resorts and hotels over the years, and early check-in has always been accommodated with 30 minutes. You double team housekeeping and get the room ready quickly. NOT here. The room could not possibly be ready until 3:30, but was actually ready closer to 4. When finally entering the room, we were missing several towels, a bath mat, dish towels, and dishwasher detergent—what did they need the time for? Resolution of these problems took several calls and 3 visits by housekeeping over a 24-hour period. So with 2+ hour delay the room was ‘prepared’ with no attention to detail (they obviously have not discovered checklists), and lack job pride.

MAINTENANCE:
I am curious to discover how the $700+/week timeshare maintenance fee is utilized. Several of the (easy to replace) double-paned windows had the seal breached, and so were opaque—ruining the stunning view of beach and pool that could be had from our room (if we could see out). Air conditioners are underpowered and therefore very noisy—turn them off to watch a movie. There is no welcome package of instant coffee and pseudo-creamer that has been common in every room from Motel 6 to the Park Plaza for decades. There was NOTHING in the room but cutlery, cups, pots and plates, so bring a starter kit of coffee, sugar, salt, spices, and other kitchen basics. The shuffleboard court had two lights, one burnt out. A chat with the front desk (twice) yielded no fix over our stay. It was an easy-to-reach, basic screw in bulb. I could have changed it in <60 seconds.

WIFI:
$40/week, per device. A pre-Y2K price, so be prepared
.
GROCERIES:
There is a complimentary grocery store run on Monday AM, but that too late for most. The restaurant service is on par with the meals served—bland and overpriced, with poor, unenthusiastic service. So on to the store, except prices are not high, like the travel guides suggest, but insane. Basic apple juice (<$2 in the US) is $4-5 at Solomon’s. Breakfast cereal is $4 to $12, were at home we pay $1.50 to $4 for the same. My favorite was a plastic sleeve of Lay’s STAX potato chips, $1 at Dollar Tree, was $4.55. Bring everything you possibly take. When at Solomon’s, seek out the sales and low priced items. Limes were 10/$1, a decent local cheese was $3.50/lb., and a few other items were very reasonable. Shop carefully.

TRAPPED:
We heard this from a timeshare owner at this facility: “you are at the mercy of their shuttle bus, as you are 3 miles from anything (store, restaurant, shops, casino, activities like snorkeling, etc.), so you feel trapped.” If I every returned I would stay at the Grand Lucayan or other hotel nearby, as you would be a short walk from most tourist activities and services.

BEACH FOOD SHACKS:
About 50 yards to the West of the resort (to the right on the beach) is the Jamaican transplant Michelle’s (or Michels according to the sign). Her food is fairly well done, but for a beach shack to charge full restaurant prices is iffy. To the East about 300 yards is Eddy’s, the salesman. His shack serves EXTREMELY watered-down drinks with his sampler $50 ammonia-smelling lobster, stale fish, and conch. If you have to eat there, stick with the conch, as it is plentiful and delicious throughout the island. His bonfire on Wednesdays is great to watch, but the $20 stale chicken, fatty pork ribs and diluted Bahama Mamas rate a C, at best.

ATMOSPHERE:
The centrally-located bar at the pool serves decent drinks, priced well during Happy Hour (4-6). Unfortunately, the bar sound system pumps out loud Jump-up style music from the early afternoon until late. Frantic, heavily-drinking-youth music is OK some of the time, but there is such wonderful Caribbean old-time music, nice Soca, and rock steady music that you could create a wonderful mix to appeal to the families that frequent the area. Alas, just the same pounding teenage rhythm is blasted to the many surrounding rooms, the bar, the pool and the play areas for many hours without variation. That pounding beat will chase you your whole visit.

TIMESHARE SALES:
Of course they have their timeshare sales-pitch, to introduce you Island Seas. It includes a free activity to compensate you for giving 2 hours of your vacation. The cave tour is a waste of a day—two overhangs, barely caves, are the main attraction. One of them is mildly interesting, but not worth the interminable bus ride across a flat, scrub-brush and scrub-pine island. Two OK beaches are included, but again, not worth the LOOOOONG bus trip. By far the highlight of the trip was near the end, at a restaurant called Banana Bay. A beachfront stopover that has excellent service, great food, and very good prices. My conch burger was huge, and was as good tasting and filling as anything I had during my visit. Ignore the caves and go for the snorkeling tour—great reef viewing, with as much marine diversity and beauty as anything that I saw.

SONYA:
Our experience at this facility was turned around by Sonya, the concierge, or floor manager at Island Seas. Most of the employees stand around, stare at their cell phones, or show exasperation at having to do their job. You see many employees hiding from management throughout your stay. However, SONYA is always attentive, concerned about your experience, and willing to help. She smoothed what way for us to actually have a nice time in spite of all the glitches. Go to her with your issues and she will honestly and diligently attempt to find a great resolution. If I ran a hotel I would steal her in a heartbeat. She keeps this place from being a total pit. We never saw the manager, saw many employees inactive for long periods, and had several lackadaisical-employee experiences. Sonya always noticed here customers, greeted them pleasantly, and made them feel special (not just us). If you stay here and she helps, be sure to tip her well.

Room Tip: If a couple, thry for building C or D, if a family, building F, G, A
  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
7  Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016

I would definitely stay here again. We had a fun time with great people. The rooms were spacious and had a kitchen. We ate out only a couple of times and enjoyed fish from our first day fishing trip for the rest of the week that we prepared in our room. A fast way to get moving is get a cab to the supermarket and liquor store as soon as you drop your bags in your room. If you wait for the bus the next day, you lose valuable time you could be doing other things. Get the shopping out of the way day 1, get food for 5 days and drinks for 9 days (we drank more than we thought we would).

Staff was generally kind and helpful. Wifi worked quite well for us in our Marina side room. The mattresses and televisions are in need of replacement. AC worked, could be a little stronger. A safe in the room is a nice feature.

Overall a good place to stay but would benefit from a more aggressive renovation cycle.

Room Tip: Marina rooms are nice but no ocean view.
  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016

We traveled 7/2/16-7/9/16. We arrived before check in time and knew that we would have to wait when we arrived. We decided to hang out at the pool and the pool bar called Coconuts. We ordered food from Coconuts and proceeded to wait.....1.25 hours....and finally just gave up and waited in the lobby. The lady who helped check us in, Sonya, is very direct and seemed a little stern, at first, but turned out to be tremendously helpful--she was great. The resort is older but is in good condition for its age. The only real issue with the unit we had is that there is no soundproofing between floors....every time the people above us moved their dining room chairs it sounded like they were rearranging all of their furniture. When we checked in we were missing coffee maker and few kitchen tools but those were replaced in pretty quick fashion. The pool area is nice did not seem overly crowded. The beach front is not large but also did not seem overly crowded. There is a lot of seaweed in the water but this is the case throughout the island and not reflective of the resort. They do have someone out there every morning raking the beach to keep it as clean as possible. As for the pool bar, Coconuts--outside of the earlier issue--it's convenient and the food is not bad. One particular bartender, Tory, is fantastic and really took good care of us. The male servers at Coconuts are very pleasant and attentive, but the female servers seem disinterested and not friendly. The rest of the staff was very pleasant and seemed to be very willing to help. Overall, we had a good time and would stay here again.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
Thank Donald J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2016

You are on a beautiful island, in The BAHAMAS! You expect beautiful teal blue waters, white sands, and friendly locals offering delicious rum beverages. My husband, 3yr old daughter, mother, & father booked a week at the Island Seas Resort with Interval World as a traded week for a timeshare (2BR / 2BA). The reason we chose Island Seas was because we wanted to all stay in the same room. This was the only resort available for trade that had a 2BR/2BA.
The flights were as expected, the airport was as expected, however, the hotel/resort was not as expected, not as photographed. Upon arrival to the hotel, we were greeted with the bellmen who took our luggage and "Stored" the bags so we wouldn't have to pull them around the lobby while checking into our room. There were approximately 30-40 people crammed into the small lobby area all awaiting check in. One side was for "front desk" regular check ins & another side for "Timeshare" check ins. It was difficult to tell the difference. Once you finish with one side, you had to go stand in a second line because not everything could be taken care of at once. After going through the entire process, the only things that remained were our keys & our luggage. They told us that since we arrived at 1:00, we would need to wait until the 4:00pm check in time before we would be allowed to receive our keys. They said to feel free to go to the restaurant to eat lunch, so we did. This is when our trip began to quickly take a turn for the worst. We waited 20 minutes before we were greeted for drinks. It is extremely hot outside so I got up and went to the bar to purchase my own, when the bartender was admittedly stoned and was not direct about the price of the drinks. Then we waited 45 more minutes for our food to arrive which was simply 2 burgers & 2 club sandwiches. When we were required to go back to the bar for drinks, due to the lack of service, the drinks were then an inconsistent price compared to the first order (higher than the menu price both times). Our tab for 4 adults, 1 child, 0 drinks (because those were purchased separately) was $52 (15% automatic gratuity).
Our room is Finally ready at 4:20pm, they escort us across the street to a completely different building. 3rd floor, only steps, no elevator option. The master room did not have a working AC, we also quickly discovered the 1st bathroom toilet doesn't work at all and the view from the window was a very poor looking marina area that was not what we were expected to view in the BAHAMAS!!
We are forced to move to a better room. They only had 2-1BR's available, so we were again forced to accept. One room had mold on the ceiling and smelled terrible. The other room was a stand up shower only (handicap) with absolutely no water pressure. The rooms did not have towels. No sheets available for the fold out bed (which we required since we had a kid staying with us). Thank goodness we had some of our own blankets used from the flight. In order to receive the wifi passcode, you have to go on a tour selling rooms to their resort. Due to the crazy experience, my mother negotiated the wifi password without having to take the tour. We used the passcode to quickly locate another property.
The final piece was to get our luggage because after 2 hours of being in our room, we still had not received it. My mother and I had to have verbally abuse a staff member for them to release the luggage to us.
Finally to seal the deal, the next morning my father had requested change for a $100 dollar bill, then we told them we were leaving. After the lady heard that, she closed the money drawer without giving him his change. SHE HELD HIS CHANGE IN ORDER TO MAKE US WAIT FOR THE MANAGER SO WE HAD TO TALK TO HIM (to see if he could "make" us stay).
We got the change, and taxi'd our butt out of that hell.

  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
5  Thank amm9179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews