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“Amazing Family Time at Pelican Bay!”

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Pelican Bay at Lucaya
Ranked #4 of 14 Hotels in Freeport
Reviewed 25 August 2017

Pelican Bay at Lucaya is a terrific place to stay at Freeport! This was our first time in Freeport, and the hotel was perfectly located a short taxi ride from the airport, with lovely and helpful staff, including Marissa-- she was friendly and welcoming and went out of her way to ensure that we had a spacious room for our family of four. Highlights:

1. Right next to UNEXSO, if you are coming for any of the amazing dolphin swims or other experiences with this highly reputable diving co.

2. Close to marketplace, with terrific casual restaurants just a 5 minute walk away, including our favourite "Zorba the Greek," where we tried their delicious breakfast, lunch, and dinner throughout and trip and found something for everyone in the family.

3. Room was tidy, spacious, and had a home-like feel like an air bnb, but with service :)
One double bed and one single in the bedroom, and a pull-out sofa in the living room but we found it more comfortable to keep the pull-out closed and just have one of the kids sleep on the sofa. No complaints.

4. The local vendors in the Marketplace are friendly, polite, and helpful. They are there if you need something or have a question, but not pushy or in your face...very respectful and well-mannered people in general.

5. Great variety in visitors-- we met families from Sweden, the US, Canada...everyone was so relaxed and happy to be there.

Keep in mind that August, Sep, and Oct are hurricane season-- lots of rain but sunny times and comfortable cloudy days that allowed us to be outdoors all day without worrying about sunblock and shade. Also, the water temperatures are great! Even the ocean is warmer than our local pools, and the kids LOVED that.

If you want sun, go in January through July. Freeport is definitely much more quiet and peaceful than other Caribbean destinations, such as Nassau. However, the relaxed atmosphere helps you decompress and it means that you can enjoy the amenities without line-ups or crowds-- Pelican Bay had privileges another hotel's beachfront and pool, and we had a huge pool and water slide to ourselves, with the occasional other guest nearby, but so much time & space to relax and enjoy on our own!!!

Pelican Bay at Lucaya is not a flashy resort-- don't except posh, but they take pride in their hotel and have a personal touch and responsiveness that makes it easy to make the most of your holiday-- especially if you are looking for the space to relax and get away from the hustle an bustle!

We loved our stay here, and would come back in a heartbeat!

Room Tip: Suites in the 100 series are terrific- great A/C and overhead fans but the room stays cool even with...
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank mirisseforoughe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 1,007 reviews

Reviewed 15 August 2017

The wait to check-in was long - about 20 minutes. The process went smoothly once at the counter, but the staff, although polite, seemed pressured. The room and furnishings were just old. I exited my room on the first day of my stay to accommodate the housekeeper who announced herself, but upon my return 7 hours later, the room had not been touched. The bathtub & surround were not clean, the wall across from the toilet had obvious dirt and the toilet paper holder fell off the wall. The rails on the top floor balcony had rotted away either from termites or weather. The threshold at the entrance to the elevator needed to be replaced. Although the locale was convenient, the ambience of this hotel is greatly diminished since my last visit about 3 years ago.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank romasonbahamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 26 October 2017

Dear Romasonbahamas,

Thanks for sharing your experience with us during your stay this summer! We certainly agree that some of our room furnishings are old and changes are currently in process!

We apologize for any discrepancies you experienced with your stay and awfully sorry that we did not have an opportunity to address them while you were on property. This type of service is certainly not indicative of the level of service we aim to provide daily to our guests.

We thank you for providing your review whether positive or negative. Your feedback only helps to improve our guest satisfaction moving forward.

with happiness,


Della Bridgewater

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

My husband and I came here for our honeymoon and had an amazing time. The pools were nice, the staff was great, and the breakfast was AMAZING! Our room was amazing with an great view of the lake. When we checked in, our room wasn't ready yet but we were able to store our luggage with the staff to go and have lunch at Port Lucaya Marketplace which was walking distance.

Room Tip: Get a room on a high floor for an amazing view
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  • Stayed: October 2016, travelled as a couple
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Thank Khadijah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

Arrived 7/27/17. Checked in at 9:12 AM. Room wasn't ready until AFTER 5:30 PM. Bathroom FILTHY! Cleaned it myself. Promised dinner vouchers by Supvr Eleanor. Arrived to pick them up, NOT READY. Told to wait for 10-15 minutes. 2 towels to wash with. Told may have to wait until 6 PM to get towels to bathe after fishing excursion this morning from 9 AM - 12 noon. Staff does not like to work. RUN FROM THIS PLACE!!!!!

Stayed: July 2017, travelled with family
Thank Jas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 7 August 2017

Dear AtonyaMcClain,

We apologize that you encountered an unhappy experience while staying with us! The hotel has certainly been experiencing days when our rooms are not ready at the 3pm check in time and we have put measures in place to address.

Certainly, we would have hoped to have an ooportunity to address your concerns on a Management level before you left! We strive to guarantee happiness on a daily basis and not being able to deliver at times is disheartening but we will get it right!

We appreciate your review, whether positive or negative and hope to have you return to us at another opportune time in the future.

with happiness,


Della Bridgewater
Operations

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Reviewed 27 July 2017 via mobile

Four nights in this hotel was three nights too many. It started and finished with long delays that even made a mockery of Bahamas time. Room had seen better years - in the 1990s I suspect- and the air conditioning never operated properly. The hotel restaurant/ bar was nice and the staff were friendly enough but the breakfasts were disappointing as well as expensive; better food and value in Greek restaurant in market place. Not worth paying extra for views. Rooms were quiet.

Stayed: July 2017, travelled on business
Thank mccarthyjames19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 7 August 2017

Dear Mccarthyjames19,

We are awfully sorry that you did not enjoy your stay at Pelican Bay Hotel! I am not sure how or if you reported any challenges you experienced with your AC but this is something that we would have been able to correct.

We are in the process of reviewing a room renovation at the hotel and we look forward to having an awesome product to introduce to all of our visitors.

We appreciate you sharing your feedback with us, we will certainly use it to improve our services and standards at the hotel.

with happiness,


Della Bridgewater
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pelican Bay at Lucaya

Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Freeport
Price Range: €124 - €303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
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Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport
Pelican Bay Lucaya
Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island

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