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All reviewssabor restauranttaino beachfree ferrywater taxiseparate bedroombreakfast was includedacross the streetevery morningupgraded to a suitequiet poolespresso machineregular roomgrand bahamavacation expressyogurtliving areaswim up bar
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Reviewed 2 October 2012

.It was a holiday that started out badly with terrible service by Virgin Atlantic Airways out of London and a big hiccup with our booked hotel - The Bell Channel Inn. It was so bad that we had to book into another hotel. But Pelican Bay Hotel came to the rescue. We arrived there very tired and somewhat fed up but Theron Smith came to our rescue and made what could have been a disasterous holiday into a great holiday. He was our knight in shinning armour. Everyone there at Pelican Bay made sure that we were comfortable and bent over backwards to ensure that our stay with them was memorable. The breakfasts were superb the staff were so friendly. Even down to shopping at the Colombian Emerald store Nadia Laing was the best. My thanks to everyone at Pelican Bay and everyone that we came into contact with in Grand Bahama we will see all you lovely people next year.

Room Tip: The suits at the Pelican Bay are great. Lovely lounge area looking out over the Bell Channel. Large bedroom with four poster bed.
  • Stayed: September 2012, travelled as a couple
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1  Thank funbunny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 19 October 2012

Dear funbunny1,

We are very happy that we were able to turn a negative experience in to a positive one for you. Pelican Bay prides itself on the warm hospitality and friendliness that we give to all of our guest.

We thank you for your patronage and of course for the time you took to give us a review on tripadvisor. We hope that you would continue to spread the good word about us and visit us again on a future travel to Grand Bahama Island.

Della
Operations Manager

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Reviewed 24 September 2012

Warm welcome. Big room. Very close to shopping and Radison Hotel across street with beach and casino. Biggest thing I didn't like was no beach. Three very nice pools and free water taxi to Taino Beach if you wanted. Would definitely stay there again. Theron Smith at front desk was very helpful with our check out and had a taxi ready for us at 6 am.

  • Stayed: September 2012
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Thank mtcowboy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 19 October 2012

Dear mtcowboy1011,

Thanks for your nice review of our hotel. It was a pleasure having you with us! Glad you enjoyed your stay and we hope to see you again in the near or present future.

Della
Operations Manager

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Reviewed 13 September 2012

We just got back and had a ball. We went Bone Fishing little gambling and lots of great eating. We would like to give a special thanks to Theron Smith on night duty at the desk who treated us with love
Donna and Bobby Z

  • Stayed: September 2012
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1  Thank Donnadiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 16 September 2012

Dear Donnadiver!

We are very happy that you had a wonderful experience at our hotel and our beautiful island!

We appreciate the time you took to provide a review regarding your stay!

I'll be sure to pass on your good comment to Theron our Night Auditor, he will be pleasantly surprised!

Thanks for your patronage and we look forward to see you on a return visit to Grand Bahama Island!
All the best!

Della Bridgewater
Operations Manager

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Reviewed 11 September 2012

I had an absolutely amazing Time at the Pelican Bay Resort & the staff was so friendly. I really enjoyed the complimentary continental breakfast served every morning & the beautiful pools overlooking the water. I would definelty recommend thus hotel to friends & family & also stay here again myself. Thank you Yvette Evans for finding my belongs in the room after I checked out & sending it out to me. You guys the best!!!! ;-)

  • Stayed: August 2012
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Thank Nveronique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 16 September 2012

Dear Nveronique,

Happy that you had a great stay with us! Yvette is certainly the best and I will be sure to pass on your compliment!

Thanks for choosing us as your venue while here on Grand Bahama Island!

We look forward to seeing you on a return visit.

Della Bridgewater
Operations Manager

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Reviewed 7 September 2012

We stayed here because the airline messed up our flights and made us miss one day of our cruise. We flew into Freeport and the airport staff recommended this motel. We loved it. We were only there one night, but it is a beautiful property. The lady that checked us in was incredible! She was so accommodating and helped turn a disastrous day into a happy ending!

  • Stayed: September 2012, travelled with friends
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1  Thank fosnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 16 September 2012

Dear Fosnut,

Thanks for providing such a pleasant review regarding your recent stay with us! I am happy that our front desk was able to make a disatrous situation into a happy one. It is certainly something we aim to do for all of our guest!

Your kind words are appreciated!

Della Bridgewater
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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