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“First Class Resort in Freeport”

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Pelican Bay at Lucaya
Ranked #4 of 14 Hotels in Freeport
Reviewed 5 July 2012

We moved in here for a week after a disastrous one night stay at Taino Beach Resort in Freeport (see that review elsewhere). It was night and day... Taino Beach was terrible and Pelican Bay was wonderful. The facility was fantastic, the staff was incredible and the entire week was a true delight. We ended up in a suite with a bedroom and large sitting room/living room/kitchenette. The view from our patio was superb. We were about 50 steps from one of the 3 resort pools which was perfect since I am handicapped and I do swim laps for about an hour every day. The pool was perfectly clean and of the proper temperature and since the resort did not seem to be very busy we had a "private pool" for several hours almost every day. The room has a large screen flat panel TV and an espresso machine with a choice of about 10 different flavors of espresso that were refilled daily at no extra charge. The king sized canopied bed was perfectly comfortable and the daily maid service was non intrusive and very efficient. The resort has its own restaurant which is OK and it is walking distance to all the restaurants at Lucaya Marketplace and the Radisson as well as the most fantastic restaurant in the Bahamas... the Flying Fish Seafood Restaurant. (see my review elsewhere). Stan (or Stanley) was exceptionally helpful allowing us to preview several rooms before checking in and seeing to it that everything was perfect for our stay. We spent the next week at our timeshare at Harborside at Atlantis on Paradise Island and this is the only resort that we have found in the Bahamas to rival the amenities, cleanliness and friendliness of our Harborside facility.

Room Tip: Try to get a suite opposite the check-in building and facing the harbor. Best views and best access...
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  • Stayed: June 2012, travelled as a couple
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2  Thank edwardh_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear edwardh_8,

Thanks so much for providing such a thorough review regarding your recent stay at our hotel! We are so elated that you enjoyed your stay, the comfort of our stateroom and our amenities!

We appreciate your feedback and hope to see you on a return trip to Grand Bahama Island.

Della Bridgewater
Operations Manager

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514 - 518 of 1,007 reviews

Reviewed 29 June 2012

We were in Freeport this week and made the mistake of not staying at Pelican Bay. We ended up having a problem with our hotel that could have potentially made our trip very unpleasant, but the staff at Pelican Bay (specifically Theron and Michelle) went out of their way to help us even though we were not guests. The property was beautiful, and the staff was fabulous. We will definitely be staying at Pelican Bay next time we are on the island!

  • Stayed: June 2012, travelled with family
    • Service
Thank millionsix5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear Millionsix5,

We are happy that we were able to help you with your dilemma! It is certainly what we're all about at Pelican Bay Hotel, ensuring happiness guaranteed whether you are a guest of ours or not!

Thanks so much for taking time to provide feedback regarding your experience with us. We appreciate it greatly.

Della Bridgewater aka Happy title " Get it right goddess"
Operations Manager

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Reviewed 25 June 2012

This was our 4th visit to Pelican Bay at Lucaya and we have never been disappointed by the friendliness of the staff. This is also the first time that new fourth floor breakfast area was opened and it was beautiful, a nice addition to the whole experience. Although a bit more expensive than some of those in the area the relaxation and quietness beats what some of other travel mates experienced. It was easy to sit by one of the three small pools and find someplace to read without a lot of interruption. I would easily recommend this place to anyone looking for a little more of an upscale experience. BTW we always stay in a suite because they are so roomy and comfortable. The bed was worse than the last time we stayed but we don't spend a lot of time in bed when on vacation so it did not bother us all that much.

Room Tip: Pay a little extra and get the suite.
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  • Stayed: May 2012, travelled with friends
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Thank Halothane88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Halothane88,

We are thrilled that we were able to make you a happy guest once again! It is a pleasure to know that you continue to return to our hotel on your visits to Grand Bahama Island because of the service that your receive from us every time.

We appreciate you and hope to see you soon!

Dominique

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Reviewed 20 June 2012

We are frequent travelers and this hotel took us by surprise. The room was more like a suite with a living room, TV and a bookshelf with all kinds of novels. The staff was incredibly courteous and the hospitality overall was something you'd come to expect out of much more expensive places. The king bed was comfortable and there was plenty of space. The breakfast was decent and the place overall was quiet and enjoyable.One of my favorite things was the view of the channel and the Nespresso machine.

  • Stayed: June 2012, travelled as a couple
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Thank ACoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear ACoro,

We appreciate your feedback on our hotel and the level of service that you received during your stay. We are ecstatic that we were able to meet all of your needs and expectations during your stay with us.

We hope that you choose us again if you do return to the island of Grand Bahama!

Dominique

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Reviewed 17 June 2012

Awesome place. Easy access to beaches and fun things to do.

Pool is clean, staff is friendly.

Would stay again!

  • Stayed: June 2012, travelled as a couple
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1  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Mark M,

Thank you so much for your kind review. We are pleased that you enjoyed your stay with us.

We hope to see you again!

Dominique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pelican Bay at Lucaya

Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Freeport
Price Range: €124 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
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Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport
Pelican Bay Lucaya
Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island

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