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Reviews (1,053)
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All reviewssabor restauranttaino beachfree ferrywater taxiseparate bedroombreakfast was includedacross the streetnespresso machineevery morningupgraded to a suitequiet poolregular roomoverlooking the marinagrand bahamavacation expressswim up barliving area
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Reviewed 15 March 2012

This was our second time at Pelican Bay. Our first room was slightly worn and right across from the laundry, but the front desk switched us to a better room no questions asked. The grounds are colorful with great landscaping and the Sabor restaurant is inexpensive with decent food. One bartender, Erica, made the trip for us, she was genuinely very sweet, kind and attentive. She definitely works long hours but she never stopped smiling.

Our only beef is the ferry to and from the beach is only once an hour so you're at the mercy of a schedule that's not really convenient and counterintuitive to a relaxing beach vibe. If it were to have run every half hour, that would've been perfect.

  • Stayed: March 2012
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Thank TJRhymin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

We booked this last minute trip to the Pelican Bay not knowing how our experience would be, but all I can say is that it was fantastic. We were there for four nights, 5 days. We booked a garden view overlooking the pool and the waterchannel.

First day upon our arrival, we were greeted by Karen, who proved to be a wonderful host throughout our trip. We had minor shower problems which were fixed right away along with two free water bottles (usally 3 dollars each) were delivered as a good gesture. I asked too many questions throughout the trip and Karen along with others were happy to guide me and answers all my questions nicely.

This hotel is right next to the market place and a convenient walk to the beach. The breakfast was included and every morning we would walk to the top floor of the building to enjoy our morning meal. The view from that side are breathtaking.

I would like to thank Karen and all the remaining staff to make our trip wonderful and booking the nicest tours for us. This was a memorable trip and I would definitely visit again.

Sincerely,

Khurram

Room Tip: I hear suites are great.
  • Stayed: March 2012, travelled as a couple
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2  Thank kmqureshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

Pelican Bay at Lucaya is a charming hotel as long as you don't need help from a concierge or even a desk clerk. Physically, the place is great. We had a spacious suite with a great balcony. The hotel is located next to the Lucaya Market, so there are many restaurants within walking distance. The downside was the staff was less than helpful. When we asked about local attractions and tours, the front desk was shockingly uninformed (or possibly just unconcerned). We were left to browse through various pamphlets and notebooks without any dialogue or personal assistance. Directions were vague or unavailable. Even with routine details, the staff seemed to care little about our convenience or comfort. While they were happy to extend our checkout time till three o'clock (for a fee, of course), they did not think to tell us that our keys would not work in the locks after noon. All in all, we felt like we were on our own, more like renters in a time-share than guests at a fine hotel.

Room Tip: Suites are spacious; our fourth floor location was quiet and had a great view.
  • Stayed: March 2012, travelled as a couple
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Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 12 March 2012

Dear Roger T,

My sincerest apologies to you and your family regarding the impression left by our front desk. I am very disappointed as we continuously strive to ensure guest satisfaction.

Your feedback is extremely important to us whether positive or negative. We will certainly share with our staff so that immediate changes can be made. This is certainly not indicative of the level of service we aim to provide on a daily basis, certainly not of a place who believes in happiness guaranteed.

Thanks for sharing your other feedback regarding our property! Should you return to Grand Bahama Island on a future visit we hope that you give us another opportunity to ensure happiness guaranteed.

Della Bridgewater
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2012

Most amazing room with separate bedroom, beautiful balcony with adirondack chairs overlooking channel, espresso and coffee machines, outgoing friendly staff everywhere. Rainhead in shower and amenities provided excellent quality. Loved basket of pastries delivered each morning. Comfortable living room furniture and bookcase with books in our room. Great restaurant with two free drink coupons. Dinner at Sabors was excellent. Number of great restaurants in immediate vicinity. Marketplace next door for shopping. Loved view morning and evening from our balcony on fourth floor. Will definitely be back with our grandchildren.

Room Tip: Waterside state room on upper floor best choice
  • Stayed: March 2012, travelled as a couple
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2  Thank Joan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 12 March 2012

Dear Joan L,

Thanks very much for your feedback, we're happy that you enjoyed your stay! Looking forward to meeting you and your grandchildren on your return visit to Grand Bahama Island.

Della Bridgewater
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2012

We visited Pelican Bay for 7 days and nights and found the place to be wonderful and close to everything you need! The room was well kept, amenities were always first rate and the staff really made sure that we enjoyed every day. The desk staff were of the same high quality and standards. The beach can be accessed across the street and all of the tours will pick you up from the hotel. Restaurants in the Port Lucaya complex are convenient and present a broad selection of cuisines and the nightly shows in the plaza are terrific!!

  • Stayed: June 2011, travelled with friends
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Thank Tabitha9703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 12 March 2012

Dear Tabitha9073,

Thanks for your pleasant review of your experience at our hotel. We're happy that you enjoyed it and we look forward to a return visit from you in the near future.

Della Bridgewater
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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