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All reviews beach bar close to the airport st thomas great beach lindbergh bay beach front third floor hotel restaurant rum punch cruise ship nice pool the ritz beautiful view virgin islands gift shop free shuttle joel
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Reviewed 18 February 2016

Average resort but there are many better on the island. The hotel is next to the airport so all day long you have aircraft taking off next to the rooms. My phone, clock/alarm did not work and they failed to fix and/or replace during the weeks stay. The shower curtain rod pulled out of the wall and again they did not fix. Could not find a working ice maker on the resort. Remainder of team had A/C, micro refrigerator and bed issues. Staff was nice but not helpful. Beach was nice but very dirty with trash and cig butts all over the place. Suggest you look elsewhere.

Date of stay: February 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank rotts4ever2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded 19 February 2016

Thank you for taking the time to review your stay with us. Yes, we are just under a mile from the airport, but there are only a handful of jets in and out of here each day, and there are no scheduled flights between 10 pm and 8 am.

I am sorry to hear you had some issues that you feel were unresolved. We have two icemakers on property and of course ice is always available at the bar and restaurant.

Our beach has been awarded the Blue Flag designation for the past five years. This international award recognizes excellence in water and sand quality and environmental management. We are very proud of this designation and have signage on the beach informing our guests of the importance of maintaining a clean, safe beach and ecosystem.

We hope you enjoyed your time on St. Thomas.

Sincerely,
Laura McMurry
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2016

I've stayed here 6 times and have always enjoyed it. The beach and pool are excellent. The property is not brand-spanking new, but the staff is very hospitable and friendly, which is more important to me than having the most of-the-moment decor. I'll be back again.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank V6805DNstephaniea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded 19 February 2016

We truly appreciate your choosing Emerald Beach Resort as your St. Thomas home 6 times! Thank you for your nice comments about our beautiful beach and pool.

We are continually updating and improving our accommodations and property. We are pleased to offer complimentary wifi throughout the property and refrigerators in all rooms. We are a 100% beachfront property, so everyone has a spectacular view of Lindbergh Bay and the Caribbean Sea.

Thank you again ... we hope to see you soon!
Laura McMurry
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2016

People make all the difference in your experience while traveling. We were lucky to meet John who runs the boutique. His knowledge of the island and suggestions of things to do and see were so helpful. We enjoyed the time and conversations with him during our stay. Thanks John for the lasting memories of St. Thomas!

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christine0wen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded 19 February 2016

We are happy to hear that you enjoyed your stay with us, and especially our friendly staff. Thank you for taking the time to make these comments, and we hope to see you again!

Sincerely,
Laura McMurry
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2016

A nice location but they bring people from cruise ships to their beach! Imagine you are paying for beachfront only to wake up in the morning and find 1000 cruise ship passengers on the small hotel beach, many of them only feet from your balcony. The food is ok but expensive.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded 19 February 2016

Good day, and thank you for your nice comments about our location.

All of the beaches in the Virgin Islands are public and yes, we do get a lot of visitors on heavy cruise ship days as we are proud to be one of the most beautiful beaches on the island. This usually occurs a couple of days each week for about 4 hours each day. Lindbergh Bay is about 1/2-mile long and I doubt if we have ever had 500 people on the beach, let alone 1,000.

We hope you will visit us again as either a hotel or cruise ship guest.

Sincerely,
Laura McMurry
Guest Relations Manager

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Reviewed 17 February 2016

We stayed here the night before we came home from vacationing on St. John. Close to the airport but no noise at night. Great food and great beach and bar. Staff was over accommodating. Room was very clean. Will stay again next year for sure.

Room tip: Get a Beach view it is awesome
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Spomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded 19 February 2016

Thank you for choosing Emerald Beach Resort during your recent stay on St. Thomas. We truly appreciate your business and are happy to hear that you enjoyed your time with us.

We pride ourselves on offering warm, Caribbean hospitality and look forward to hosting you again next year! Please look into booking directly with us as we offer incentives to those that do.

Thank you again,
Laura McMurry
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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