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“Avoid this hotel”

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Windward Passage Hotel
USA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid this hotel”
Reviewed 10 February 2012

We booked one night at the Windward Passage, this coming Saturday, but are unable to travel because my companion has been hospitalized. The Windward Passage refuses to help us and is charging us the full cost for the room, even though we can't stay there. Please keep this BAD customer service in mind if you are considering booking a room at this hotel. BAD BAD BAD BAD. Avoid this place at all costs.

  • Stayed February 2012, travelled as a couple
    • Value
    • Service
Helpful?
3 Thank terrymct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
  • Danish first
  • English first
  • French first
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  • Any
English first
Jacksonville, Florida
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 February 2012

This was the worst stay of our life. The room was dirty,musty, reaked of cigarette smoke and bugs everywhere. The mold in the bathroom was very gross. The loud music in the cars stopping outside and the constant noise from everywhere makes it impossible to get any rest at all. The booking proceess promised a 25% discount which didn't happen, but even if this place was free it isn't worth it.

Room Tip: Don't stay here
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank s k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Charlotte Amalie hotels

Odessa, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2012

My new husband and i spent our honeymoon at the windward passage and i must say it was the best part of our trip. we were there for 15 days and by the end of our trip we practically knew everyone at the hotel and the restaurants and shops. The hotel was always clean and the staff is wonderful. thank you to Pat, Joyce and Devin; they were so kind to us throughout our stay. it is walking distance from the shops which makes it easy to come and go and plan your days. you will not have any problems finding a taxi because they will call one for you to take you wherever you need to go. the shuttle to maegan's bay is great because it brings you right back for the hotel for free but tips are appreciated as well. we plan on coming back next year for our anniversary because we loved it so much. you will not be disapointed.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockland, Maine
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 February 2012

First of all, I want to say sorry to all the people who wrote a review trying to warn me about booking at this hotel. That being said, here's my thoughts to whom it may concern!
My sister and I stayed here for a week in january. Thought a 3.5 star rating would be ok/sufficient. The service desk/help wasn't really that friendly....the room: No waste basket in either the bedroom or bathroom....no fridge as said there would be, so had to call for one....AC unit dripping all over the floor....one lamp broken/didn't work, lightbulb piece hanging down....TV giving us trouble, had to call down to get that fixed....BUT here's the real kicker! We used the hotel phone to call our families with a CALLING CARD. At the end of the stay, we get the bill for extra expenses for $70!!! HUH? Well, NOWHERE does it say that you pay a fee of $1.50 to use the room phone, just by dialing 9 and the number (calling card)! So, basically we spent more money on those hotel fees than on the actual calling card!! Even though it was less than a minute of call time, we were still charged the $1.50. AARRGHHHHH....My advice, don't call out for pizza!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michelle o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
95 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 January 2012

Though I learned that this property lost it's IHG flag, it is still a nice hotel. It is in the heart of the shopping area of Charlotte Amalie and great access to ferries. The hotel has some age on it and seemed all of its guest did too! No beach access but they have a shuttle with limited times they will take you to a beach.
My wife and I visited here in January 2012, we are in our mid 20's and probably were the youngest people there.

Room Tip: They have corner rooms that are suites #324 #334 are NICE big rooms.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank froglegs1783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windward Passage Hotel

Property: Windward Passage Hotel
Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, Ebookers, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Windward Passage Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie, U.S. Virgin Islands

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