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“Excellent vacation... resort is SO close to being perfect.” 4 of 5 bubbles
Review of Seven Stars Resort & Spa

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Seven Stars Resort & Spa
Ranked #5 of 46 Hotels in Providenciales
Certificate of Excellence
Charlotte, NC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent vacation... resort is SO close to being perfect.”
4 of 5 bubbles Reviewed 25 February 2012

We just returned from an amazing 5 night stay at Seven Stars this week, our first visit to T&C. Overall the resort is beautiful, the rooms are luxurious, views are spectacular.
The good...well-appointed rooms, great views of the bay and sunset, ask for a higher floor. The pool was excellent, perfect temperature and a few steps away from the beach. We highly recommend the sunset cruise offered by Seven Stars. We enjoyed the second cruise ever offered and it was WELL worth it. Captain Steve and Roberta were fantastic, very fun cruise around the bay and seeing the amazing sunset, enjoying cocktails and a snack. They only take a few people, so sign up early! The Wednesday night lobster and fish night at the Deck is a must. The Sand Dollar had a great lunch selection.

The bad...THE SERVICE!!!! We were floored by what we first thought was a fluke, but learned that even saying "hello" was as struggle for many on staff. A few staff members were the exception, Rico, James, Samuel were friendly and welcoming each day. For the rest...we almost felt like we were "bothering" wait staff, front desk and even the concierge (when they remembered to call us back). This is the biggest turn off for us, our only reason to question whether or not we would come back. Along the same lines if you go to the continental breakfast, although it is included you still get a $0 check to sign in order to give a tip for coffee/OJ being brought to your table. Again, with staff that seem grumpy to see you... Management if you are ready this, STOP the $0 check in the morning, or have your staff actually be happy and cordial to your guests. Also be prepared for the "service charge" this resort adds to your checks for everything. Go somewhere else to eat if you want to avoid getting this "mandatory" tipping policy forced upon you. Another suggestion to management, stop the additional service charge and have your staff work for their tip. This would encourage a higher level of service from your staff and would entice guests to eat and drink at the resort more often.

We will definitely return to T&C, very family friendly. We will look closely at other resorts.

Room Tip: Ask for a high room in either of the two buildings closest to the ocean.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Chach7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bgovindjee, Manager at Seven Stars Resort & Spa, responded to this review, 28 February 2012
Dear Valued Guest,

I would like to thank you for taking the time to write your recent post on
Trip Advisor, your comments are appreciated. Our commitment at the Resort
is to provide the finest in service and personal attention to everyone who
stays with us, and it is helpful when our guests pass their opinions and
experiences to us, allowing us to refine our procedures and services where
necessary.

Continental Breakfast was included in your rate however for our Food and
Beverage control purposes all our guests need to sign a check at the end of
each meal.

All Turks & Caicos Resorts are required by law to charge a service charge, and all resorts comply with this practice. All staff receive an equal proportion of the service charge. Additional Gratuities are at guests discretion and should only be given when the guest feels that the service they have received is exemplorary. It is the aim of our staff to strive and provide the highest level of service on every single guest interaction.

Thank you for your feedback on our Sunset Cruise which we have just recently
launched and offer Full and Half day trips and Private Charters on our 29ft
World Cat Boat.

When returning to Turks and Caicos please do not hesitate to contact me
directly so that I can take of your arrangements personally.


Yours Respectfully
Bela
Rooms Division Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,261 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (807)
Date | Rating
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English first
Blackwood, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

My husband and I along with great friends of ours spent 5 nights (they spent 7) at Seven Stars Resort and it was truly magnificent. We have had the fortunate opportunity to stay at a number of wonderful resorts in the Caribbean. Seven Stars would have to be one of our favorites. I would go as far to say that I would love to move to Seven Stars and make it my home. Grace Bay has the most beautiful beach I've ever seen. They have lovely accommodations with amazing, caring staff. They all bent over backwards to make sure that they not only fulfilled our every request, but anticipated our needs. Seven Stars definitely exceeded all of our expectations.

This is a recap of the resort:

Concierge:
I can’t say enough about Claudine and Alden who went out of their way to help us with all of our dinner reservations along with a private boat charter. Claudine always had a smile and she never forgot a name. She has a wonderful personality and is an asset to the resort. Thanks for going over and beyond everything we asked for!!!

Accommodations:
The accommodations were extremely luxurious and very clean. The Junior Suite was perfect for two people. We had originally booked a garden-view, but after reading some of the reviews here we decided to splurge for the upgrade. The bathroom was extremely large with a separate shower, large sunk-in tub with a great view of the Ocean. We had a large covered patio with another unbelievable view of the ocean. The suite had a fully equipped kitchen. We stayed in the Alhena building on the 6th floor and our friends in the Alyna building. SPECIAL THANKS GOES OUT TO LEONARDO at the front desk for helping arrange my accommodation. He actually booked me the exact room I had asked for. He remembered me when I met him from our phone conversations. What a wonderful person with a great personality. Another special thanks to Noell and Olivia for their outgoing and fun personalities.

The Restaurants:
Seven Restaurant for the continental breakfast (which is included) was wonderful. If you opt to order off the menu, the selection is great. They have an amazing team running the establishment. The food is wonderful, but I do recommend leaving the resort to try some of the other restaurants. However, if you are a resort "home body" the resort restaurants will not let you down. Our first evening we went down the deck, which has an amazing view of the sunset for dinner. They also have live entertainment which will not disappoint. The restaurant at the pool is also good for lunch. SPECIAL THANKS TO BEATRICE…she has the most amazing personality and always has a smile. When she smiles it makes you smile. She went out of her way to make sure we had everything we needed. Another Thank You to Lili at the pool restaurant.

The Pool:
The pool was the perfect size and it fit the resort well. It is a heated salt-water pool with a wonderful staff. The week that we went was extremely busy, so we did need to get our chairs before breakfast. It was nice to sit poolside late afternoon and speak with the wonderful staff! The complimentary "slushies" that were given to us in the afternoon at the pool were appreciated. SPECIAL THANKS TO RICO. He went out of his way to make sure our every need was attended to. Also, would like to thank Don who also took care of us.

Beach:
There is a wonderful beach with sand that feels like powder. They have plenty of non-motorized sport activity. The staff at the beach will also help you book a customized off-property water excursion. It is a large beach with plenty of chairs. Again a big thank you to RICO.

The other facilities:
There is a great gym on the premise along with a spa. My husband had a massage and said it was so good he booked a second. There are tennis courts for those of you who play.

The Staff:
As previously mentioned, the staff at Seven Stars are the nicest people I think I have met anywhere in the Caribbean. They are always willing to go the extra mile and they did a wonderful job.

We left Seven Stars completely relaxed and invigorated from our vacation. I highly recommend Seven Stars to anyone traveling to Grace Bay!

Thank you from Kathleen, Frank, Miguel and Mary. Looking forward to seeing all of you again!!

Room Tip: Do not miss going to the local stores for your liquor and for lunch a few of the days. Ocean-front...
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  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank kathcol62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

This is my fourth trip to Providenciales and couldn't be more pleased again with my stay at Seven Stars. The pool and surrounding area beach are kept very clean. You wouldn't know there were lots of guests here. The beach water sports guys are efficient and helpful to first time paddle boarders and snorkelers. ( Ask for Clay). The views from the balconies are spectacular. Not only is the food good at Seven Stars, there are restaurants just a short beach walk away as well as a grocery store nearby. If you go at night to the grocery store the baked goods that are almost ready to expire are marked down. The concierge Claudine will help you with bookings on anything you want to try. Crystal clear waters and a white sandy beach with attentive wait staff make you feel special and relaxed.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank PotcakePal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethpage, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

My husband and I stayed at Seven Stars resort from Jan.31sst to Feb.7th 2012. The facilities were superb and the staff was so friendly and accommodating.

The pool area was beautiful and it was a heated pool not that you needed that as the weather was fantastic but it was nice to have it!

We had a one bedroom suite and it was more than ample for two people and enough room for two adults and two children. It was scruplessly clean and the maid service was impeccable.

We intend to visit again next Winter - I would recommend this resort !!!!

Toni Luca - New york

Room Tip: Corner suites are large!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tonititch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

My husband and I just returned from the Seven Stars a few days ago and are still talking about how amazing this resort was. When we arrived, the lobby is spacious and airy/bright, it just makes you feel so happy to be there. The front desk staff (Leonardo) was so friendly and asked us to rest our feet while he checked us in - and as we sat on the sofa we were greeted with cool hand towels and tropical punch (spiked with rum if you like!). So you felt pampered as soon as you got there. Immediately after check-in, we were given a tour of the resort just to get our bearings which we found very helpful. Our room was a one-bedroom gardenview suite located on the 5th floor of one the towers and it was spectacular! 2 full bathrooms, a large balcony, kitchenette, sitting area, 2 large closets, and 2 tv's -- it was so spacious and large, very well appointed and clean - we were thoroughly impressed. And we got so much natural light - it was easy to wake up at 6:30am with the sunrise!
We used the gym each morning and it was very well equipped and modern. The continental breakfast was good - fresh baked goodies that were still warm were a nice touch! There was an option to pay for a hot breakfast which we didn't indulge in but it looked good.
We were up early so we got great seats by the pool - the loungers were comfortable and they had large cabanas and umbrellas - which were easy to find as long as you secured a spot by 7:30-8am at the latest. The heated salt water pool was fantastic and there were free rafts to use to lie in the pool and soak up the sun. Service poolside was fantastic - you could order food and drinks easily, and during the midday heat the staff would come around to spray you with Evian cool mist water, and give out cool hand towels to help you cool off - it felt so luxurious and nice!
Access to the beach was easy, and staff were also very attentive and friendly.
We also used the spa which I found lovely -- I had a prenatal massage and my attendant did a fantastic job and it was well worth the money.
Also, the hotel had free bikes to use to ride around the island - the trick is to get the bikes early in the morning as they are gone quickly. We used the bikes to go on a nice long ride on sunny morning and found it was a great way to explore Grace Bay.
Lastly, I must comment on the location of the hotel -- it was excellent - right across from a CIBC bank and Graceway Gourmet grocery store. Upon exiting and turning left, there was Salt Mills, the Regent Grand shops, and other stores/stalls such as Pizza Pizza and an ice cream shop. Upon exiting and turning right, there was souvenir shops, bars, and food places such as the Patty Place, Caicos Bakery, Caicos Cafe etc. We walked to dinner at Coco Bistro, Coyaba, and Caicos Cafe easily. Very central location.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Tripaddict28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seven Stars Resort & Spa

Property: Seven Stars Resort & Spa
Address: Grace Bay Road, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Providenciales
#5 Luxury Hotel in Providenciales
#5 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): €€€€
Hotel Class:4.5 star — Seven Stars Resort & Spa 4.5*
Number of rooms: 115
Official Description (provided by the hotel):
Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more   less 
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Also Known As:
7 Stars Resort
Seven Stars Hotel Providenciales
Seven Stars Providenciales
Seven Stars Resort & Spa Turks And Caicos/Providenciales

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