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“never want to leave”

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The Palms, Turks and Caicos
Ranked #10 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed 18 October 2017

After 12 years and over 24 some times it is always difficult to leave this property and awesome staff... Just visiting again after the hurricanes it is unbelievable how the resort and island have cleaned up and things were as awesome as always....when you visit the entire staff is great and I hope you have experiences with Danny and Remy at the beach bar they are terrific! Be sure to repeat your visits to the pool bar Plunge for lunch and drinks with Merle, Latoya, Ricardo and Charlene all of whom are awesome and will take care of you...and Carlton and Killer both make a outstanding drink! On the grill you won't be disappointed with Michael and Jose's brilliant yummy food preparations...
Breakfast every morning is a delight with Leoni and Sherie friendly and quick to help...
Need your bags delivered quickly or picked up Curtis an Alvin are your guys! Visiting the spa is also an experience you should try... with Ceceila and Kertia for massages awesome..
The management team Jeff, and Aggi are also to be applauded for continued hospitality!
If you have the time and chance also go visit the Shore Club their new sister property , Linda will make sure your dinning poolside experience is awesome...
And I have to also mention Stan who brought this whole vision to life In Wonderful Provo..
Bravo guys... thanks and can't wait to get back.
Shawn

Room Tip: honestly they are all great
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Shawnkekel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this reviewResponded 19 October 2017

Dear Shawnkekel,

Thank you for your awesome review and an even bigger thank you for coming to stay at The Palms, Turks and Caicos, so many times. We appreciate you not only recognizing how great the resort looks after the storms but the entire island. We will make sure to recognize all the staff you have mentioned. We look forward to having you return for your next visit with us.

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43 - 47 of 512 reviews

Reviewed 17 October 2017

We are always so pleased to return to The Palms in Turks and Caicos. We were especially pleased to do so after they were hit by hurricane Irma and to a lesser degree hurricane Maria. We were amazed how great the resort looked so soon after the storm (it had only been 6 weeks). There was no visual structural damage to the resort and almost all of the trees (the very important namesake palm trees as well as the other beautiful trees) were standing (some with a little visable support). I believe the resort only lost 4 trees total, which is truly unbelievable. They really did an extraordinary job. And of course, the beautiful beach and water are perfectly unaffected. The staff were so happy to welcome us back. From Aggie at the front, to Alvin and Curtis expeditiously helping with our bags, to Sharlene, Latoya, Ricardo and Merle taking fabulous care of us at the pool bar at Plunge restaurant, to Danny, Remy, Carlton and Killer making us some delicious drinks at the bars at both Plunge the beach bar, to Leoni and Sherie sweetly serving us at breakfast, to Cecelia and Kirsha our talented massage therapists at the serenely beautiful spa at the resort. We can not wait to return to the Palms in January.

Room Tip: For couples, the Junior Suites are fabulous especially the pool or ocean view...
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank paulnshultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this reviewResponded 19 October 2017

Dear paulnshultz,

Thank you for returning to The Palms, Turks and Caicos, and writing such a nice review. Your recognition of all the work the staff did to keep the resort in such great shape is duly noted. The staff genuinely want to make all of our guests happy. We are thrilled that you had such a great experience at our award winning spa. We look forward to welcoming you back in January.

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Reviewed 16 October 2017

The place was fabulous. Truly a relaxing place and quite an experience. All the staffs specially the Asian/Filipino staffs are excellent when it comes to their services. All of them were courteous & beautiful greetings each time you see them. Breakfast was excellent except if they can fix a small problem of flies flying everywhere the fruits. The resort is right at the beach & the suite we stayed in was superb. The Maintenance Manager named Jhun Castro was so gracious enough & quick to fix whatever small complaints we have with our suite, by seeing to it personally that the issue has been resolved immediately (just having a small talk with him on our way to the breakfast area). I would highly recommend it & will go back to the place in a heartbeat.

Room Tip: By the Pool area on the first floor.
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  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank Annes_Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this reviewResponded 19 October 2017

Dear Annes_Reviews,

Thank you for your fabulous review. Our staff who are mostly from the Turks and Caicos Islands work very hard to provide the best guest experience possible. Your recognition of our hard working maintenance team is greatly appreciated.

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Reviewed 11 October 2017

We could not have been happier with our 7-night stay at the Palms Turks & Caicos, just after they reopened post-hurricanes Irma and Maria. We were greeted warmly at the airport and assisted into an airport transfer shuttle to stunning hotel lobby, where the General Manager Jeff met us. His staff offered hugs, cool scented towels for us to freshen up with and a crisp glass of champagne. We were then given a tour of the resort and shown to our breathtaking 1-bedroom ocean front suite. It was huge and comfortable with everything we could need, including a fully-equipped kitchen and washer/dryer. This set the tone for an incredible week. The staff was attentive and personable and we especially enjoyed laughing with and getting to know Jerome, Neville, LaToya, Wesley, Ellington, Arnell, Clive, Junior, Carlton and SO many others. The food and drinks were superb, the beach was pristine, the pool was perfect. I could go on and on ... suffice it to stay it was a trip we will NEVER forget and we can't wait to return!

Room Tip: Ocean front in building 1 or 5 is best ... the higher the room the better. The corner rooms have the...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Jocelyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this reviewResponded 12 October 2017

Dear Jocelyn J,

Thank you for your fantastic review. We are so happy to see that one of our very first new guests after the storms had such a great stay. We are thrilled that your overall experience was so memorable. The staff you mentioned will be personally recognized by me. We look forward to seeing you again real soon.

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Reviewed 9 October 2017

Stayed at this resort multiple times and it doesn't disappoint. Visited the week after they re-opened since the hurricanes. The views are amazing and the service is fantastic. Remy at the tiki bar and the entire bar staff were fantastic and were accommodating with the entire party. Great atmosphere for a relaxing vacation. GO VISIT!

Room Tip: Remy Jean is the best bartender, ensure you have a ocean view
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  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Ashley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this reviewResponded 11 October 2017

Dear Ashley C,
Thank you for your review of your many great stays with us. The team has worked very hard after the storms to get the resort back in fabulous shape. I am sure you noticed that Grace Bay Beach is even wider now. We are thrilled that Remy and the entire team provided a relaxing vacation for you. We look forward to welcoming you back again next year.

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Additional Information about The Palms, Turks and Caicos

Address: Grace Bay Beach | Princess Drive, TKCA 1ZZ, Providenciales (Formerly The Regent Palms)
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Providenciales
#10 Luxury Hotel in Providenciales
#10 On the Beach Hotel in Providenciales
Price Range: €439 - €1,052 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palms, Turks and Caicos 5*
Number of rooms: 72
Official Description (provided by the hotel):
Located just steps away from the flawless white sands and sparkling sapphire waters of Grace Bay - one of the most beautiful beaches in the world - The Regent Palms Turks and Caicos is ranked among the Caribbean's finest hotels, and the top hotel in the Turks and Caicos. Boundless ocean views at our Grace Bay resort from stylishly-appointed rooms and suites ensure peace and tranquility while world-class amenities; including a 25,000 square foot spa and state-of- the-art infinity pool, promise rest and relaxation. A well-equipped Fitness Centre, together with water sports and tennis cater for more active guests and a dedicated children's' club provides fun and excitement for our younger guests. A level of style and comfort that sets new standards Unforgettable luxury at the heart of one of the Caribbean's most glorious beaches comes as standard at the The Regent Palms Grand Resort and Spa. Whether you opt for a guest room with infinite views of the ocean or landscaped garden or prefer to spread out in one of our spacious penthouses, you will discover a level of style and comfort that sets new standards for the Turks and Caicos. All guest rooms feature hand-tufted king-size bedding, high-speed Internet access and cable television while a number of luxurious suites also boast a washer/dryer and a full kitchen complete with Viking appliances. ... more   less 
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Also Known As:
The Regent Palms Hotel Providenciales
Regent Hotel Providenciales
Regent Providenciales
Providenciales Regent
Turks Caicos Palms
The Palms, Turks And Caicos Providenciales

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