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“Cheaper than other places in T&C” 3 of 5 bubbles
Review of Alexandra Resort

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Alexandra Resort
Ranked #16 of 45 Hotels in Providenciales
Certificate of Excellence
NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Cheaper than other places in T&C”
3 of 5 bubbles Reviewed 15 February 2012

We booked this resort (note I didn't use the word hotel because this is not really a hotel), literally 6 hours before our flight. We ended up getting the sunshine package which consisted in a 1 bedroom suite with a "queen bed" (which was more like a full) and ocean view (not ocean front, pay attention as the 2 are different, with ocean view you slightly see the ocean on an angle, with ocean front, your window opens on the ocean, we didn't know that), pick up and drop off to the airport and 1 trip to the nearest supermarket (all included in the offer) + 3 free breakfasts (which I found weird because we were staying for 5 days ...)
Let's say that they start the wrong way as they *forgot* to pick us up from the airport so we had to spend another $10 to call them and remind them .... they admitted they *forgot about us* and they told us to take a cab and they would have reimbursed us (and so they did). We were hoping for an upgrade for the inconvenience, but that didn't happen.
The "lobby" is pretty much non-existent, it's just a small, low key room. They claim they are available 24 hours, but they lock the door I believe after 10 PM, I think you can ring to get in though.

The room was very clean and roomy. Big round table in the living room, with couch and flat screen TV with US channels.

The bedroom was a little small and so was the bed (especially because we are used to a king sized bed).
There was a bathroom with bathtub + shower in the master bathroom, plus there was an extra toilet room (not shower) in the hallway, when you get in) - so the room has 2 toilet rooms, which I liked. They do give you shampoo, conditioner and body lotion, nothing that great though and they don't give you extra.
Room service put flowers on our living room table, on the bed and in the bathroom, which was very cute and thoughtful.

The room had also a fully equipped kitchen with oven, microwave, blender, coffee maker, full size fridge, dishwasher, ceramic plates, wine glasses, soft drink glasses, cutlery, sharp knives, paper towels, pepper shaker (didn't see salt) and more.
Remember though, this is the 1 bedroom, the studio, on the other hand has only a small kitchenette.

This is a great deal if you don't want to eat out every day. This is not really a hotel, they do come and clean once/day, and they pass in the evening to see if you need extra towels, but that's about ti about hotel services.

The first time we went to redeem our *free* breakfast, they let us know that it included pastries, coffee or tea + orange juice, sure enough they didn't have the pastries, but they offered us bagel with cream cheese or butter or toasts. Same thing happened the next 2 times we redeemed our breakfasts.
The café of the Resort (Mango Reef) was not that great, we refused to eat there although there were always people having snacks, lunch or dinner there. We never tried the resort restaurant (don't remember the name).

We were offered (as promised) a trip to the supermarket. I never thought I would have ever found a supermarket more expensive than the ones in Manhattan but this one beat it all the way.
Food is T&C is extremely expensive as everything is imported. Good thing we had brought most of our food from home.

After all though, this place is nice, it has a very large pool (compared to other hotels) too bad the water is pretty cold.

This is a great, *more* affordable option that other hotels in the same area, all hotels share the same exact beach so it doesn't really matter if you go to the Gansevoort or The Alexandra, as the beach is exactly the same one (you can walk to all the hotels, the Gansevoort is about 25/30 mins walk from the Alexandra, and the Seven stars is about the same distance to the opposite side of the Alexandra.

After all I am grateful we went to Turks and Caicos as I had heard so many nice things about this beautiful island. It is beautiful indeed and the water is this turquoise color and the sand is so soft and white.

February is a good time to go. It drizzled a little but never lasted more than a few minutes. Weather was warm, got cloudy in the afternoon around 4.
Evenings were chilly, so if you are always cold bring a shawl or a light sweater to wear at night.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank yellowstar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandraResort, Manager at Alexandra Resort, responded to this review, 20 February 2012
Thank you for your recent visit to the Alexandra Resort. We are very discouraged to learn about your negative experiences. In particular, we have cancelled our sunshine saver package based on your feedback and we are working with Mango Reef to improve the meal plan.

We do wish to clarify a few facts regarding your review.

The Alexandra Resort is a full service condotel, like the majority of other properties in Providenciales. That means that many of the guest suites are privately owned, but they are rented on behalf of the owners. The property offers all typical hotel services - front desk, business centre, fitness room, spa, non motorized water sports, tennis courts, large free form swimming pool, etc. Every unit has a consistent furniture package.

The queen beds are in keeping with the American Hotel Association standards for queen size beds.

Our toiletries are Gilchrist and Soames, which is a renowned line at many fine hotels. In an effort to keep room costs as affordable as possible, we do not overstock our toiletry items, but we are always happy to provide additional items upon request. Each four piece washroom is always stocked with shampoo, conditioner, body lotion, face soap and body soap.

Yes, the sunshine package included three breakfasts. Since all of our units have kitchen facilities, we found that many guests did not want to eat at our on-site restaurant every morning for breakfast. Accordingly, we designed a package that reflected typical guest dining patterns. We gladly customize packages upon request.

As you rightly observed, we provide daily maid service, and in addition, we provide towel change and nightly maid service as well. Most hotels in our price range do not offer twice daily maid service, and the majority of our guests simply want towels refreshed in the evenings. We recognize this is "quiet time" for many of our guests, so we strive not be be invasive.

Our on site restaurant, Mango Reef, is a full service restaurant that serves breakfast, lunch and dinner daily and offers an extensive menu. It is consistently rated one of the top restaurants in Provo. While we agree with your assessment of what was offered with the breakfast package, we are disappointed to learn that Mango Reef did not live up to its reputation for you.

Yes, the local grocery stores can sell some expensive items. This is the norm in the Caribbean, since grocery items are either flown in or transported here by boat. However, many of our international guests also find items that are less expensive than in their home country. It ultimately depends on what items you are purchasing.

We did have a brief cold spell while you were here but I am pleased to report that our evenings are balmy and mild again.

We very much appreciate your kind feedback as well as your constructive criticism because it helps us improve what we do. I look forward to welcoming you back soon to the Alexandra Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (494)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

We stayed here in late Jan/early Feb. After searching everywhere online, we found it was best to book directly through with them. We had an oceanfront studio and requested a king sized bed and a higher floor, and they were able to deliver on both. The way the resort is set up, the studios are set a bit further back from the beach, with the bigger rooms a bit closer. This causes the view to be cut in half from what you would see in a 1 or 2 bedroom unit. Still had a great view though.
They now beach service, bringing you drinks from 10-4. They always had enough lounge chairs for everyone on the beach, despite others' comments (their website says they added a lot more in December). I thought I saw somewhere that they had stand up paddle-boards available, but unfortunately they don't. Wifi in the room was very spotty, but on the balcony it was always very fast. Theres also an ethernet jack in the room.
The room was very clean and modern. All the staff were very friendly and helpful. On our last day we had a tire that was getting flat, one of the groundskeepers noticed us looking at it and directed us to the maintenance building, where they happily filled it for us.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Blanchov94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, VA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

We just returned from our first trip to T&C and Alexandra was a great choice. We booked a Luxury Oceanview Studio, but upon our arrival, found we received an upgrade to a 1-bedroom Oceanfront Suite. The suite turned out to be perfect - there is a fridge, small stove, dishwasher. The suite has two flat panel TVs that were wall mounted - one in the living room and one in the bedroom. I would definitely recommend doing the suite - it was a large, spacious and relaxing.

Cleanliness: I'm picky about clean hotel rooms and the housekeeping staff did a fantastic job - no complaints.

Resort Amenities: Beach was nice and weather was perfect in early February. The resort had 2 single kayaks that you could borrow any time you wanted, which was nice. We did find that the beach chairs/umbrellas did get occupied quickly, but were able to find a spot each day with no problems. There are two beach attendants that take food orders and help with the beach chairs/umbrellas. The pool was often too cold for my taste, but the pool chairs were nice and relaxing after a day at the beach.

Location: We ate at Mango Reef for most meals, but did go out to Bay Bistro (short walk down the beach) one evening and Jimmy's Dive Bar for lunch. It is supposedly at 15-min walk to the grocery store by Seven Stars. Hemingway's is also walkable on the beach - just further down past Bay Bistro. If you want to try more restaurants or buy groceries, I would recommend getting a car.

Customer Service: This is the only reason why I'm not giving the resort 5 stars. We had some issues when requesting a corkscrew (took us 3 days to finally get one) from the front desk/housekeeping. Not a big deal, but thought it was odd that the front desk was not following through with requests. In addition, I felt like I got some attitude from a couple people at the Front Desk and Mango Reef. However, there were others that provided excellent service - Ramon, Al (concierge), Mae.

Overall, we enjoyed our stay and I would definitely recommend the Alexandra!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank aleeca17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south carolina
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

This was our first trip to Turks & Caicos and we really loved the islands and the resort. We had a spacious 1 bedroom oceanfront apartment in the Lady Rose building with a fabulous view of the beach. The Mango reef restaurant was excellent for breakfast, lunch and dinner. We tried a variety of other restaurants and Mango Reef was in the top two. The pool area and the grounds are very pleasant . The check in process was a little chaotic but strangely fun and efficient (we were in our room within 20 minutes). We found all of the staff genuinely friendly and helpful. It was a great visit!!! We seldom go to the same place twice but we have put TCI and the Alexandra on our "return list". Highly reccommended!

Room Tip: Fet an oceanfront room, the view is worth the price
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dreamermil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

We recently stayed at the Alexandra from Jan25th to Feb 4th and 10 days weren't enough!!We booked our trip with West Jet and all was fine with the flights, but, did have problems with the airport to resort transfer. West Jet has been notified of our problem and hopefully it will be corrected for the future. Apparently there is a lack of communication between WestJet and their supposed agent in Provo. We were told in writing that a West Jet representative would be at the airport to meet us and arrange our comped transfer to the resort. Well, we didn't see any representative at all, and my husband had to dig out our papers and show someone our papers showing the free transfer in order for us to get there. Coming back the Alexandra never did recieve notice from their West Jet rep to have us picked up and taken to the airport.
Enough about that. On arrival to our Studio Suite, we were pleasantly surprized to find a well stocked little kitchen, with small fridge, full size microwave, toaster, coffee maker, blender, and all necessary dishes and glassware. Edwin was out front and greeted us with a "Welcome Home" then took us inside and we were given cool cloths and yummy rum punch for our welcome in the lobby area.
We took the shuttle to the Graceway IGA grocery store and purchased our items for breakfasts and lunches and snacks. So nice to have a leisurely breakfast and coffee on our deck in the mornings before starting our day. Some grocery items are priced very high (yogurt 9.98 for 4 small cups) but most items were within our normal price range here in Canada.
Back to the room....it was clean and nicely decorated. Madelaine was our room cleaner and she was very friendly and efficient. Bed was comfortable and linens were not worn as some earlier TA reports suggested. Nice white sheets and bedding and I would hazard a guess that thread-count was at least 400 or better. Bathroom towels brilliant white and plenty of them.
Resort is beautiful and landscaping very well maintained. No need to play that awful, reserve a chair with your towel game....thank goodness, as that gets pretty old at some other resorts in the tropics. Always plenty of beach towels and always an employee at the beach to ensure you get the spot you want and place an umbrella there for you if not already there. That is a definate perk, as we are not early risers on holidays, and I don't like racing to the beach in the early am to reserve a lounger with a towel.
Beach is AMAZING!! White, powdery sand leading to the clearest aqua colored water you've ever seen!! Walk down the beach 15 mins and there is amazing snorkeling...we had our own snorkel gear and used it, but I think they may have some to use at the resort. Oh, and they have "noodles" and other beach toys for your use, sand pails etc., they only ask that you return it when you are finished using it.
Mango Reef restaurant at the resort has EXCELLANT food, and we ate there a lot. Evening dinners are a little pricey but not much worse than eating at Earl's or Moxie's here in Canada.If you want to save, eat a late lunch there instead of dinner, it's priced less.
Other restaurants we tried were Hemingway's, Bay Bistro, Bella Luna, and Magnolia, all good but favorite was Bella Luna Restaurante. Their food was so delish!! Best ravioli I've ever had and my husband really enjoyed his lasagne. If you go be sure to have the banana dessert, you won't be sorry!!
Shopping at the Regeant Village is fine, stores weren't busy when we were there. Mostly duty free items, like jewellry. perfume, liquor, cigars etc. Not good for clothing shopping as mostly just t-shirts and beach wraps, but I wasn't there to improove my wardrobe so that was fine.
Bikes can be rented for 18.00 for 24 hours, something we never fit into this holiday, but will next time.
I'm rambling on but really a great choice for location and resort, and didn't want to leave. Looking forward to going back next year. It's clean, modern, safe, quiet, and very,very beautiful!! This was our 12th tropical vacation (mexico and other caribbean islands) and Hawaii, and so far our favorite!!!!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank browndak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alexandra Resort

Property: Alexandra Resort
Address: Princess Drive | Grace Bay, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Providenciales
#13 Spa Hotel in Providenciales
#15 On the Beach Hotel in Providenciales
#15 Luxury Hotel in Providenciales
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — Alexandra Resort 4*
Number of rooms: 90
Official Description (provided by the hotel):
Located directly on Grace Bay Beach, one of the most beautiful beaches in the world, The Alexandra offers the dream vacation of a lifetime; spacious accommodations, warm friendly service, and amazing oceanfront dining. Guest can also take our complimentary dining shuttle to our two on-island sister resorts to enjoy their restaurants facilities. The Alexandra provides a delightful Caribbean atmosphere, fantastic ocean views, powder white sand, and activities and amenities including complimentary non motorized water sports, tennis courts, free use of pedal bikes, and so much more! ... more   less 
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Also Known As:
Alexandra Resort Providenciales
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales

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