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Traveller rating
580
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All reviews outdoor shower all inclusive package new owners jost van dyke every meal boutique hotel island tour our honeymoon main restaurant west end chef bernard apple bay all inclusive plan fish tacos open air road town rental car
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7 - 12 of 693 reviews
Reviewed 10 March 2020

Well managed by a delightful husband and wife team. Full of local flavor and charm with an excellent restaurant on site. Great water views from the north coast of Tortola. Easy car access to Road Town, Nancy Cay and the west end ferries. Newly renovated since the hurricanes, everything was ship shape, clean and well cared for.

Date of stay: February 2020
2  Thank E thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2020

A lovely relaxed hotel, with a noticeable lack of the usually hotel formalities.
Our room was good, not amazing but as we expected, and everything worked, wi-fi, air con etc. A reasonable view of the sea.

Hotel managers and staff were always friendly and helpful.

Breakfast was very good, I particularly liked the lack of buffet! Everything was cooked to order and arrived fairly quickly.

Food at the main restaurant was very good, with great cocktails served at the bar. Food at the less formal Tramonti was underwhelming, we tried it one night and that was enough – a limited menu (even more limited as they’d run out of the starter we both wanted) and pizzas were small for the price. Great setting though, with a lot of potential to improve.

Location is good, and driving is relatively easy, whilst the roads look scary, people drive slowly and there is very little traffic.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
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2  Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2020

Just returned from our second visit. Last went in early 2017. Everything's been beautifully rebuilt. This is a standout boutique hotel.
We chose the all-inclusive for a week. The inclusive is much more than 3 full meals a day. Also included is a day trip around the island with a super lunch on one of the pristine, postcard-worthy beaches, a day trip aboard a 50 foot catamaran for snorkling and island touring, a daily stocked refrigerator and they'll pick you up and drop you off at the ferry for your arrival and departure.
The on-site couple team of Andrea and Rupert do a terrific job. Nothing is missed. All of the details one would hope for are there.
Additionally there's an on-site chef and we'll also single out Annie and Rosella for thanks but honestly the entire staff is a friendly and professional operation.
There is no place in the world to have such a relaxing stay and recharge.

Room tip: We enjoy the view from the higher room but ALL rooms offer an unforgettable view.
Date of stay: February 2020
    • Value
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2  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2020

Managers Andrea and Rupert were great hosts. The food was really good and wait staf was wonderful. The view from are room was wonderful. The trips that were included in our package were also very nice.

Date of stay: February 2020
1  Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2020

We just returned from The Sugar Mill and I am already sad to be home. We celebrated my sons engagement on the beach on Valentine’s Day and the Sugar Mill staff helped make it a magical night for all of us. They were part of our family by the end of the weekend.
From start to finish Andrea and Rupert were so welcoming and attentive to our needs Annie is also a great addition to their hospitable and hardworking staff.
The hotel is such a welcome oasis to this island which is working hard to get back on their feet since Irma. The food ,ambiance attention to detail are all reasons we will always stay with the Sugar Mill on Tortola ! Thank you all so much for sharing your beautiful oasis with us.

Date of stay: February 2020
    • Value
    • Sleep Quality
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1  Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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