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Reviewed 8 May 2021 via mobile

The Grand Case Beach Club is an amazing place to stay! We loved watching the sunset every night from our patio! The rooms are all updated and clean. The beds are extremely comfortable! Great location and on a fantastic private beach! Steve and his team run a beautiful property. The also have a private roof top pool! The Sunset Restaurant on the property has great food and Marina is wonderful and has a great staff.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank 106davec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Wright, General Manager at Grand Case Beach Club, responded to this reviewResponded 9 May 2021

Thank you so much for coming, enjoying and appreciating Grand CaseBeach Club and the island in general. These have been such a difficult few years, but we have not rested…we were hard at work rebuilding and refurbishing…and we have not stopped yet! We love the reactions of our guests, returning and noticing what’s new and being warmly welcomed like family! Please, don’t wait too long, come back soon!

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Reviewed 18 April 2021 via mobile

Checked in 12 hours ago. No coffee in the room, only decaf. Called / spoke to front desk twice about it and instead were left extra decaf bags. Asked for towels , were told that they are only available in the morning. Refrigirator in the room doesn’t work at all. Front desk did nothing about it after we mentioned it. No one at front desk picks up the phone after 5. Rooms get cleaned only once every 3 days. Hotel amenities are limited and rooms feel dated.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank 4AnnT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Wright, General Manager at Grand Case Beach Club, responded to this reviewResponded 29 April 2021

Dear 4AnnT,

Terribly sorry that your initial perception of us was so negative...certainly not the type of experience we would ever want to impart.
The Coffee mix-up was promptly attended to. The non working fridge was changed out, and this is a concern for us as these are quite new appliances. The entire property was renovated and/or rebuilt since the devastating Hurricane Irma. Once moved, it does take a while for the fridges to cool, which may have given you the impression that nothing had been done, which certainly was not the case.
Due to the COVID crisis, we have had to alter some of our routines and practices...for the health and safety of our guests and employees. We have gone to a every 3 day cleaning of the rooms, and request that guests are out of them for about 3-4 hours so we can thoroughly and safely clean and disinfect them, and with the limited levels of occupancy, we have had to adjust our staffing accordingly. Perhaps that is why you perceived the front office being slow on the phones. Our soaps and shampoos are on the minimalist side, but the rooms being dated...we have had a very recent refurbishment using a highly thought of French designer, Paul Klimenko, and wonderful plein-air artwork adorning the rooms by Sir Roland Richardson. I an sorry that the décor was not to your tastes. We had repeatedly attempted to contact you, but were unable to connect until your last day with us, at which time we understood that you well enjoyed your stay. Once again, let me apologize for the less than perfect first impression, and I hope and trust that we were able to recover. Thank you for your comments...and your choice to stay with us.

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Reviewed 21 February 2021 via mobile

Very hospitable and welcoming to us and our 4 month old puppy. $25 for two chairs and an umbrella. Staff was covid conscious and brought everything to us at the beach. We enjoyed some Sauvignon Blanc and omelette. Delicious. We also received some free shots for lunch!

Date of stay: February 2021
Trip type: Travelled with family
2  Thank grb040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Wright, General Manager at Grand Case Beach Club, responded to this reviewResponded 9 May 2021

Thank you for the nice words, but wish that you would have stayed with us…and then the entire property would have been yours to enjoy…and the beach chairs would have been included. Watersports do a great job on the beach, and the Sunset Cafe is a very special place!

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Reviewed 13 February 2021 via mobile

The beach is so beautiful.Only little waves waist deep and lovely.82 Here Hotel is clean and everyone is pleasant.The Sunset Restaurant is 1 minute from our room.
Rooms are clean and plenty of hot water.Air condition was wonderful and they promote keeping windows open.Beautiful breeze every day our room had a loft . Never had any COVID issues Staff wares masks

Date of stay: February 2021
Trip type: Travelled as a couple
2  Thank G3760GOrichardm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Wright, General Manager at Grand Case Beach Club, responded to this reviewResponded 15 February 2021

We are very much open to the wonderful fresh air and tropical breezes. The property is small enough to make it easy to get around, and spacious enough that there is plenty of room for social distancing. The environment is a pleasure for anyone who has had to endure a recent "lockdown" of confinement. Our staff has been trained and we try to practice all protocols discreetly.
Thank you very much for your visit and your review and the support at this most challenging and interesting of times!

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Reviewed 8 February 2021

What a great property, the location is perfect. Within walking distance to lots of amazing restaurants. Property is very clean and has all the amenities you need. Spacious rooms with perfect views. Highly recommended.

Date of stay: January 2021
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3  Thank Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Wright, General Manager at Grand Case Beach Club, responded to this reviewResponded 9 February 2021

Dennis,

Thank you very much for taking the time for a short and sweet review! We are very glad that you had the opportunity to stay with us, and we in turn met your expectations. When your travels bring you back to our little corner of the Caribbean, we hope that you will choose to stay with us again!

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