This is a bittersweet visit to Sint Maarten as my wife passed away from COVID in late January. She and I had contracted to purchase a beachfront condo in December, and had flights to come to SXM for a month starting mid-January. We live in NW Ohio and really loved coming here to escape winter. My son and his wife arranged to accompany, and I had wanted to show them the best of the island.
During check in on Saturday we were assigned a room that wasn’t what I wanted, and my request for a different room went unheeded. Monday morning (early) we got a personal call from the GM Marcel Javois who had discovered that we were not 100% satisfied, and he arranged for us to move to an ideal unit. He didn’t have to do that because we had contracted for a unit to be assigned at check in. We had asked for certain parameters, but were not promised that the request would be honored.
Many places and managers would have let that be the end of it, but Simpson Bay Resort is blessed with people who care! I can never express enough gratitude for the care we have received.
The facility is wonderful and I am so comforted to be here with my family sharing this wonderful friendly island with the next generation. More
- Free Wifi
- Free parking