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Reviewed 16 November 2017

Very nice Beach resort if you are looking for a smaller resort atmosphere. Our unit was on the 3rd level, no elevators. The unit was roomy and had a great view of the pool area and the beach. The food was very good and the workers very friendly and accommodating.

Date of stay: November 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baygardensresorts, Guest Experience Manager at Bay Gardens Beach Resort, responded to this reviewResponded 20 November 2017

Thank you for taking the time to leave a review. We hope you enjoyed waking up to your great pool and beach view from your spacious unit as I'm sure it looked even better from the third floor. In addition to enjoying your accommodation, it is a plus to know that you also enjoyed our food. We are glad that you found our team very friendly and accommodating as I'm sure it was a pleasure catering to you. Thank you for choosing the Bay Gardens Resorts, we hope you had a lovely stay and hope you return.

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Reviewed 16 November 2017

A week at Bay Gardens was indeed treat. The staff was not only extremely friendly but also helpful.
The Restaurant had delicious food and was well assorted.
The safety feeling can be upgraded if there was a chain lock or an extra deadbolt lock available.

Date of stay: November 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank biekramg2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baygardensresorts, Guest Experience Manager at Bay Gardens Beach Resort, responded to this reviewResponded 20 November 2017

Thank you for your review. We pride ourselves on customer service and hearing that you found our staff extremely friendly and helpful, we are happy to have met our goal in customer service with you. It is also pleasing to hear that you enjoyed the assortment of delicious foods from our Restaurant. In regards to your concern of a safer feeling during your stay, as this is certainly one of our top priorities, your comment will be shared with our Executive Management. We welcome every opportunity to better our services and so we appreciate your feedback. Thank you for choosing the Bay Gardens Resorts, we hope you had a lovely stay and hope you return.

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Reviewed 15 November 2017

Friendly staff! Great service! Great food! Lots of activities to do, both touring and water sports !
People are very helpful with any travel or touring requirementsand with any issues that might arise.

Date of stay: November 2017
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank danielR363NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baygardensresorts, Guest Experience Manager at Bay Gardens Beach Resort, responded to this reviewResponded 16 November 2017

Thank you for your review. We enjoy knowing the satisfaction of guests being no exception to great service and friendly and helpful staff during their stay with us. This is an aspect of the St.Lucian hospitality that we take pride in providing and we are happy that you were no exception to this. We hope you were able to experience at least one of our richly cultured tours, a fun water sport or just enjoyed your stay in general. Thank you for choosing the Bay Gardens Resorts and look forward to a future visit once again.

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Reviewed 12 November 2017

My wife and I were on a cruise and decided to book in at the resort for a day pass to use all the facilities including lunch, drinks and a massage. We had a very enjoyable day at Bay Garden Beach Resort. All the staff that we met were absolutely brilliant and provided us with great customer care from start to finish. We would like to thank you all for a memorable day.

Date of stay: November 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baygardensresorts, Guest Experience Manager at Bay Gardens Beach Resort, responded to this reviewResponded 15 November 2017

Thank you for your lovely review. It is very good to hear that you enjoyed your day pass experience at the Bay Gardens Beach Resort & Spa. Certainly a lovely way to spend a short stay. That said, we are happy that in this short space of time that we were able to meet our goal in customer service with you from start to finish. We wish you a safe cruise passage and hopefully see you on a longer stay in the near future. Thank you for choosing the Bay Gardens Resorts.

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Reviewed 10 November 2017

I decided to return to Bay Gardens because it was the most conveniente for my work but also because the beach is in front and after the workday it´s nice to go for a quick swim or just a walk.
Staff in general is nice. Rooms are old, need some redecoration and modernization. Water sport non motorized activities included but staff if very very rude and unhelpful, they just want to sell very expensive boat tours (be aware that their boats don´t have life wests in case of emergency). That is something that was very disappointing. Overall, it´s nice quite resort for business and pleasure. Internet is quite good.

Room tip: Beachfront suite
Date of stay: October 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank ljubilatinovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baygardensresorts, Guest Experience Manager at Bay Gardens Beach Resort, responded to this reviewResponded 15 November 2017

Your review on your recent stay at the Bay Gardens Resorts is appreciated and received with thanks. After a hardworking day we can only imagine the joy of the convenience of the beach and are glad that you'd experienced this delight.

In regards to our rooms, we are currently in the process of modernizing our accommodations with brand new fittings for a comfortable stay based on our guest's feedback in the past. In addition, as it pertains to the Resort standards, your disappointment of the behavior and unsafe practices of the Water Sport Staff is shared and you review has been forwarded to our Executive Manager. This matter will not go unaddressed as safety is one of our top priorities.

We hope none-the-less that despite this, that you were able to enjoy the most part of your stay with us and are pleased to hear that overall you found the resort nice and quiet for both business and pleasure. We want to personally thank you for choosing Bay Gardens and hope you visit again.

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