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“Good in Butler suites although some things misleading”

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Sandals Regency La Toc Golf Resort and Spa
Ranked #4 of 12 Hotels in Castries
Certificate of Excellence
Hampshire
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good in Butler suites although some things misleading”
Reviewed 4 March 2012

We have just come back from La Toc. We loved St Lucia and the beach at La Toc was lovely. We stayed in a Butler suite which was worth it as they make your restaurant bookings even for those that 'don't require a reservation" therefore asking sure you don't wait. The bar service was excellent everywhere and no sign of anyone needing to ever tip bar staff to get a drink, as mentioned in other reviews. The butlers also reserve sun loungers for you which is great. I think though if i wasn't in a butler suite I would find all this very annoying.

Although the resort was on a steep hill the mini bus goes up and down to the bluff constantly so never any need to walk. The restaurants were reasonably good, only one we didn't like was the Pitons. We enjoyed going to look at the other 2 resorts and being able to eat there. We liked Gordons and as in a butler suite didn't have to pay for it, however if you aren't in a butler suite then I wouldn't pay the steep cover charge. We liked the Halycon as small & quite but the Grande was to big and "glitzy" for us, looked a bit like miami instead of the Caribbean.

Overall service was excellent and we had a great time. 2 annoyances, on the last day our evening flight was delayed by 3 hours which we knew in the morning. Reception refused to change our transfer time and suggested a private car which we had to pay for, they also said we would have to pay to keep the room any longer. We then discovered that they did change the transfer time for the next couple that came along and let them stay in the room for no charge. We then had the annoyance of following them in our paid for car down the road in a minibus with only 2 people in.
Also I had read that white Zinfandel was included in the all inclusive package and when we arrived we found this not to be the case, in fact they didn't have any rose or blush in the resort at all. It also said in the information book in the room that this wine was included but apparently not any more. Also information on the website and then information in the resort books etc give all sorts of conflicting info which in the main didn't matter.

Room Tip: I would go for the cheapest type of Butler rooms.
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  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank tripersareus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
McPherson, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 February 2012

This was my first experience staying at sandals. Would love to do it again. I was attending a nieces wedding. The wedding was awesome. The resort was beautiful, rooms were nice, food was good, staff was superb. A special thank you to Michelle, Natalie, Sparkle, Abraham, Marquis and Victor for taking such good care of us. All 29 of us had a great time!!!

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
2 Thank Christy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvan Lake, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 February 2012

This was our first time visiting a Sandals resort but we have stayed in other all inclusive resorts before. Generally we enjoyed the experience but there were some annoyances that came into play.

Pros:
Service was excellent (George and the people at the pool bar were a riot)
Food was excellent
Amenities in general were top notch

Cons:
Red Lane spa employees were constantly harassing the ladies on the resort
Very hard to locate available beach and pool chairs (get up early and hope something is still open as the sandals concierge and butlers will take up many of the best seats)
Rooms a little dated but I have had worse

We did take advantage of the shuttle to the other resorts and checked out the Sandals Grand and by the time we left there we were wishing we had booked there instead of La Toc. We stayed at Couples Negril in Jamaica last year and as far as we were concerned it was a far better value than sandals with very much the same amenities and level of service. Overall we enjoyed ourselves (how could you not in paradise) but there were a few things that left us wanting.

Room Tip: If you can afford to upgrade to suits to get butler or concierge service it would make things more e...
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  • Stayed February 2012, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Travis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, D.C.
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 February 2012

The grounds of this Resort were immaculate , the staff very friendly and helpful, and I love the shuttle from the airport and back (though it is a bit long, but it's a nice view of the St. Lucia country side). My boyfriend and I heard good things about Sandals, so we decided to try it out, and were relaxed beyond belief, and fed very well at this resort :). Loved, loved the Japanese restaurant, I highly recommend anyone staying makes a reservation for it!
The beaches were beautiful too and the views from our room were awesome as well.
No complaints here, a very nice vacation away from the dreariness of D.C.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank larkfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 February 2012

Just returned from La Toc Feb19-26/12)We are seasoned travellers.(0ver 50).Guest service is an absolute 10!Our best interests are well served throughout the resort,starting at the front desk. .Quality of food is beyond .Romantic dinner on beach exceeded are expectations.Do not miss this special treat!.Special kuddos & thanks go to Jacintha & Kerishama for kindness over & above the call of duty.These ladies give all their knowledge & attention to every detail for special requests.The hotel services are superb, housekeeping,bar staff,wait staff, conceirge,and chefs.My allergy to all fish was addressed from the start.Taken very seriously,and I must say I never suffered any hardship or lack of food variety.Although the hotel is not the new kid on the block,their style & grace remains timeless.The views,and lush surroundings offer an unique ambience that outlasts hotels that are side by side on a stretch of beach.Thank you Sandals La Toc & staff...We will SOON COME BACK.

Room Tip: We stayed up on the bluff.We had the Romeo & Juliet suite.Full seperate bedroom,seperate shower...
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank haddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Regency La Toc Golf Resort and Spa

Property: Sandals Regency La Toc Golf Resort and Spa
Address: La Toc Road, Castries, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Castries
#3 Romantic Hotel in Castries
#3 Family Hotel in Castries
#4 On the Beach Hotel in Castries
Price Range (Based on Average Rates): €€€€
Hotel Class:5 star — Sandals Regency La Toc Golf Resort and Spa 5*
Number of rooms: 331
Official Description (provided by the hotel):
•Elevated Millionaire Suites come with 180 degree views, rotating 46" plasma TV's, a private whirlpool and infinity pool and fully opened glass walls •Airport transfers and 24 hour room service available•Sandals Regency La Toc Golf Course located directly on the resort •10 minutes from George F.L. Charles Airport (SLU), Shopping and Castries and 1 hour from the Hewanorra International Airport (UVF) •"Stay at One, Play at Three" free shuttle exchange privileges with Sandals Grande St. Lucian and Sandals Halcyon Beach Resort •Three magnificent freshwater pools, sixty-five personal plunge pools, and four whirlpools •Voted Sandals Resorts "World's Leading All-Inclusive Company" 20 years in a row •Voted Sandals Resorts "Caribbean's Leading Hotel Brand", 18 years in a row •Voted Saint Lucia's Leading Spa Resort •Five Star Diamond Award - American Academy of Hospitality Sciences ... more   less 
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Also Known As:
Sandals La Toc Golf Hotel Castries
Sandals St Lucia
Sandals Regency St Lucia Hotel
Sandals Regency La Toc Golf Resort And Spa St. Lucia/Castries

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