They’re up and running, following Hurricane Maria, but the service is weak, at best. If you stay, ask for a room in the new tower, the rooms in the older building are in dire need of updates and renovation.
There’s clean/potable water and hot water. Food is decent, but service is horrible. It took 90 min and two calls for my room service to arrive. Another colleague had a similar experience.
Allen the tower showers flood the rooms. Every day. Get used to it.
Rooms don’t have Kleenex or facial tissue (a major complaint of mine) and the “coffee makers” are a joke. If your a caffeine junkie, bring your own hot water kettle and/or press. The hotel coffee isn’t worthy of any accolades.
Check-in took about an hour. Bring patience.
Dempsey, a server in the bar/restaurant is great, attentive and speedy. Ask for him and tip well.
Overall, I’d probably stay again, only because it’s the best of the limited options. Avoid the Mayaguez Holiday Inn and the Howard Johnson.
- Official Description (provided by the hotel):
- The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more less
- Reservation Options:
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- Also Known As:
- Mayaguez Resort And Casino
- Mayaguez Hotel Mayaguez
- Mayaguez Resort Casino