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“A Mixed Bag of Good and Annoying”

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Holiday Inn Mayaquez & Tropical Casino
Ranked #1 of 4 Hotels in Mayaguez
Certificate of Excellence
Reviewed 6 February 2017

My second stay here in 12 months and my experience has been consistent. Rooms are clean and comfortable, but there are only 2 elevators that are painfully slow and no staircases you can use. Be prepared to use the waiting lounges outside the elevators! The bar is connected to the casino floor and the music is always up so loud that trying to spend some time there talking with friends can be a challenge. We dined in the restaurant and while the Seafood Paella special was great, it took more than an hour to arrive at our table.

  • Stayed: January 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank MikePrz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 29 of 289 reviews

Reviewed 18 January 2017


This was the start of our holiday journey this past December/January. The need to stay at this part of the island the first week of our trip was imperative since I am from Cabo Rojo and this is where the majority of my familia resides. I always passed by this hotel hoping to one day stay - and I finally had the opportunity to experience it fully. Not only the commute to my native town above was a breeze (20 sweet minutes) however it had so much to offer, from the Casino to the lounge with Karaoke and live music, the outside pool to the fine restaurant Hollys by the lobby. Breakfast at Hollys was a special treat. Great service and delicious food. I commend the servers Danny, Magdalena, Yamilette and the Food and Beverage Manager Ramon Lucena, for their wonderful, professional and warm disposition. Super friendly ambiance to say the least, making us feel at home. Should you feel like venturing out of the hotel, five minutes away you will find many restaurants, an outside shopping mall, Mayaguez Zoo and the infamous Colegio de Mayaguez. Driving to the most beautiful beaches of Cabo Rojo is a must and not too far from the inn. I will indubitably return back to this hotel. Highly recommended.


Room Tip: Higher level rooms are quieter.
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  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank OmnificentNewYorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2017

Alicia said she was checking us into a renovated executive room but we were given a very outdated room with badly stained carpet (and no safe). We were staying for 7 days so we asked for another room and Ruben (excellent) checked us into a renovated room.
There is a HUGE difference between the quality of the rooms. Over all the Holiday Inn Mayaguez is nice but probably best for families. Lots of security, a decent pool, restaurant on site which has pretty good dinners and an excellent breakfast. Most of the staff is friendly. There is a casino on site if you enjoy gambling.
For a Holiday Inn this is run pretty well. This is a nice place, not a romantic place to stay but a nice safe place with plenty of parking and great for families.

Room Tip: RENOVATED --make sure you get a renovated room!
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Stayed: January 2017, travelled with friends
Thank Den N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile

I have explendit vacation time. Feel free to rest and enjoy. My wife enjoy the place, and want to come back to stay there. They have casino open 24 hours. Also have a great restaurant in the lobby. They have game room for the kids.

Stayed: January 2017, travelled as a couple
Thank Tio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2016 via mobile

I have stayed here 5 times in the last 6 months. The staff is very helpful, the rooms are ample and clean with a huge TV and nice work desk. Restrooms are very comfortable. Room service is excellent and very reasonable. I've not used any other amenities but the Casino looks always busy and there is a Fat Tuesdays in the lobby with their well known frappes. Since I only come to this area for business I can't talk about how close it is from all the amenities Mayaguez has to offer but in Puerto Rico everything is close by so I suppose it's well located.

Stayed: December 2016, travelled on business
Thank blobus62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Mayaguez
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mayaguez
Price Range: €128 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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