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All reviews suite tower felix perez ocean view lobby bar new tower la concha renaissance adult pool sliders main pool beautiful resort chairs and umbrellas great beach concierge desk resort fee fitness center condado area solera
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Reviewed 15 September 2018

I was staying at La Concha for about a month for business and moved there from a different hotel because of the various amenities they offer on-site like the 3 pools and various restaurants. Most of all, I moved hotels because all of the staff are so nice and welcoming. La Concha is the place to be if you have to stay there for an extended amount of time; the staff will treat you like family. I ended up going to the Solera Bar & Grill instead of going out for dinner by myself because of the bartenders, Ovi and Alfredo. These guys are the nicest people on the planet and made me feel like I was just chatting with some friends I had known forever. Traveling for work has been lonely in the past, but striking up a conversation with Ovi and Alfredo made it feel like I was at a home away from home.

HUGE Thanks also to the valet manager who personally jumped my car for me when all other options failed during what seemed to be the worst week of my life!! Seriously a life saver!!!!!

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank cloughm12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padin, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 1 October 2018

It is truly an honor for us to read that the reason you chose to change your previous hotel was the friendly and efficient service provided by our team members. They will genuinely go above and beyond to provide our guests with a personalized and unique hotel experience, anticipating your every need and making sure your stay is flawless. Please rest assured we will share your excellent feedback with the team members mentioned.

Once again, thank you for choosing La Concha Renaissance Resort and allowing us to serve you. We hope that should your future business travels bring you back to the San Juan area, we will have the pleasure of welcoming you back for another remarkable visit. For future reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.

José Padín
General Manager
jpadin@laconcharesort.com

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Reviewed 14 September 2018 via mobile

The hotel was so beautiful and sits right next to the beach. The employees were really professional and cool. It had a casino, restaurants, and a bar there. When we arrived I guess they had mixed communications with the cleaning schedule because we got to our room and they were still fixing it up and we just sat awkwardly inside while she cleaned. But other than that everything was great. They have a relaxing pool as well. Restaurants just walking distances away. Also, have tour options that you can go through for easy excursions.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank denna04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padin, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 18 September 2018

The time taken to share your valuable feedback with us is truly appreciated. We are pleased to read you enjoyed our location and hotel team members so much. We hope that this is the first of many more resort experiences to come in the future at La Concha Renaissance Resort. For new reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.

José Padín
General Manager
jpadin@laconcharesort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

Our stay at La Concha was fabulous. The waves were too rough to swim at the resort's beach, so we spend a lot of time relaxing at the pool that overlooked the beach instead. There are many restaurants to choose from when dining in at the hotel - everything from breakfast buffets, to pastas, to sea food. The tour desk featured many options for both full-day and half-day excursions. The staff is very welcoming and friendly, and the hotel is super clean and well maintained. We will definitely be staying at La Concha again during our next visit to Puerto Rico.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Krystal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padin, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 14 September 2018

It will always be our pleasure to welcome you to La Concha Renaissance Resort and provide you with the flawless experience you describe in your review. We take great pride meeting your expectations, and we hope to have the future opportunity to welcome you back. For future reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.

José Padín
General Manager
jpadin@laconcharesort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

We had been going...traveling for 12 hrs, and expected less☹️. The first thing I heard was “ I SORRY, “ and wow, everything after that was perfect. Our room was great, and they have been so helpful. Another couple checked in at the same time, and they were nice but real negative. The staff did everything to make them happy. Just wow. This is a two day stay then off on our Cruise. I would rather just stay here for the wk.

Room tip: They are wonderfully helpful, so don’t be negative.
Date of stay: September 2018
Trip type: Travelled as a couple
Thank dale w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padin, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 14 September 2018

We are very pleased to learn from reading your excellent feedback that we exceeded all your expectations. Thank you for giving us the pleasure of welcoming and serving you at La Concha Renaissance Resort. For future reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.

José Padín
General Manager
jpadin@laconcharesort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

Great resort. Very friendly and helpful staff. Room was great. Resort was close to area shopping and restaurants. Beach was very nice as well as their four pools. We would stay here again on our next visit. #Laconcha

Date of stay: September 2018
Trip type: Travelled on business
Thank Kimio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padin, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 14 September 2018

Thank you for recommending La Concha Renaissance Resort by sharing your flawless and enjoyable recent experience. We hope to have the pleasure of serving you once again in the near future, should your travels bring you back to the San Juan area. For future reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.

José Padín
General Manager
jpadin@laconcharesort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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