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34 - 39 of 2,694 reviews
Reviewed 4 weeks ago via mobile

We recently stayed here when attending a conference. The rooms were neat and tidy. The hotel had tons of staff around to help and all of them super friendly. The hotel bar was very lively in the evening and lots of fun.

It is only a 3 minute walk to the convention center, so easy to come back to your room when not in meetings.

The Wifi was amazing. Could even download new apps and update the old ones with very little delay.

This was a work trip, but its close enough to Old San Juan that i would certainly stay here on vacation too.

The gym was plenty big enough for a hotel Gym and had water in the gym and fresh towels.

Date of stay: November 2018
Trip type: Travelled on business
Thank jacog171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is the second time I have stayed here, and the second time that my room was not ready even after the check in time. I booked the Club level room both times. I was upset that again, after travelling all day and arriving after the hotels check in time that the room was not ready! They threw a 20% off voucher to make up for it, for one of the main restaurants which quite honeslty I was not going to use as I wanted to eat in Old San Juan.They offered this to me after we had already eaten at the pool bar when we arrived. The hotel is in a good location for cruise ships. Its about 10 minutes tops to Old San Juan and about a $15 cab ride there, and $23 from the airport (plus $1 per bag). Great food at the hotels pool bar and grill. Highly recommend the Club level rooms, they include breakfast and a nightly reception. Rooms were clean, beds and pillows were the best I have EVER experienced in a hotel room!

Room tip: Ask for Old San Juan view!
Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank katrionab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I had a great experience at the Sheraton hotel and Casino in San Juan, Puerto Rico. It is close to Convention Centre walking back and forth. Great rooms service, Casino, Restaurants and Bars. Nice Gym and Facilities.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kirby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here close to the convention center. Free wifi, clean and spacious hotel. American style breakfast, enough to choose from. Very friendly people working at the front desk, concierge, pool area (try the heated pool at night!) and restaurant.
Great pressure in shower, Airco's work great, bed was very comfy!

Great location, walking distance from convention center

Date of stay: November 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Etienne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

This was an excellent hotel with a beautiful view of Puerto Rico Old San Juan. Close to the Convention center where I was working at a show. Attention, cleanliness and comfort was great. The only thing I was dissapointed in was that the bar by the pool was closed at night and I look forward to have a cocktail at night by the pool.

Date of stay: October 2018
Thank carmensF8263DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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