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All reviews rooftop pool yoga room modern rooms the penthouse check in was a breeze room key resort fee perfect hotel walking distance to restaurants bathroom door per day ashford avenue loved this hotel bed was very comfortable house keeping two blocks first floor
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Reviewed 4 weeks ago

One of my coworkers who is a Puerto Rican native mentioned the AC Hotel by Marriot and I am so glad she recommended this place. Amazing staff! Isaac and Sonia gave us amazing recommendations and constantly checked in on us as we came around the hotel. The location was great and very close to many restaurants, La Placita, and their sister hotel the Marriot. Being guests of AC Hotel gave us access to use the beach at the Marriot and get chairs and towels, that was a wonderful perk but the AC Hotel also had a beautiful rooftop pool. Viejo San Juan was about a 15-minute drive but uber was very cheap coming out to no more than $9 one way to Viejo San Juan. Also, we chose to do two early morning tours which we had booked previously and there is a little bakery right below the hotel that was wonderful to pick up a meal in the morning. We were 4 women and I felt so safe in El Condado around the hotel. San Juan is gorgeous and so lively and I am glad to see them up and running after Hurricane Maria! Please book this hotel and visit this wonderful island.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Bianca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 4 weeks ago

Thanks for the excellent review, Bianca!

We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our top-notch service and convenient location as well as our wonderful amenities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

Have an amazing day!

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Reviewed 4 weeks ago via mobile

This hotel was very nice with large, moderns bedrooms, comfortable beds, two restaurants and a nice pool/fitness center. There are also several good restaurants within walking distance. I enjoyed my stay at this hotel as it was very comfortable.

My only complaint is that the location is a little misleading; it appears to be one block away from the beach but there isn’t a beach you’d want to go swimming at as it is very rocky. If you walk a little in either directions. There are some city beaches available.

All in all, I thoroughly enjoyed my stay at this place as it was a good way to unwind after a long day of traveling.

Date of stay: November 2018
Trip type: Travelled solo
Thank ShannonMarie0385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 4 weeks ago

Thank you for sharing, Shannon!

We're delighted to hear that you had a wonderful experience with us! We're so glad you enjoyed our comfortable beds and convenient location to restaurants. We strive to provide our guests with the best possible experience, so this is great to hear.

We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

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Reviewed 5 November 2018 via mobile

Clean and friendly hotel. Sink is in bedroom, nice modern touch. Bar area on top floor that leads out to pool. Was raining when we were there but looked like a good place to relax.

Centrally located on main strip in Condado but mercifully the hotel is quiet, slept well. Would go back.

Date of stay: November 2018
Trip type: Travelled on business
Thank lpaustian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 6 November 2018

Thank you for the great rating, lpaustian!

We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share an even better experience with you.

Thanks again and have a great day!

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Reviewed 3 November 2018

This is where we started our honeymoon trip in PR. We had an amazing time at this hotel, it is close to old San Juan and has great amenities; we were also able to enjoy some of the amenities of another Marriott hotel: San Juan Marriott Resort & Stellaris Casino which is 3 blocks away. The rooftop pool is beautiful and peaceful! the entire staff is friendly (which is something we found very common everywhere in the Island) Jean Paul was great with requested a change in our room, and the last day we checkout but wanted to continue enjoying Old San Juan, so we left our luggage with Raul, who he was extremely friendly, gave us recommendations to visit and eat, and then as soon as he saw us arrived went to get our luggage together with 2 bottles of water for our road trip to El Yunque. Overall a great experience! Would definitely stay there again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Vivi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 4 November 2018

Thank you for sharing this wonderful review, Vivi!

We are very pleased to hear that you had an enjoyable experience with us at our prime location! We also appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing!

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Reviewed 30 October 2018

Prior to our cruise we searched for a moderately priced hotel. We found this property and liked the price and location, right on Ashford. Once there we were really impressed with staff, the cleanliness, the contemporary modern look and of course the rooftop pool. Very nice property, will definetly stay there again, maybe for a long weekend. Coffee/ sandwich shop on ground floor is excellent.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank MermaidMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 31 October 2018

Thanks for the 4/5 review, MermaidMan!

We're thrilled to hear that you had a great experience with us! It's wonderful that you loved our clean facilities, along with our top-notch service! We'd love to have you back again soon to share an even more positive experience with you.

Have a great day!

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