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All reviews rooftop pool yoga room modern rooms the penthouse check in was a breeze room key resort fee perfect hotel walking distance to restaurants bathroom door per day ashford avenue loved this hotel bed was very comfortable house keeping two blocks first floor
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Reviewed 4 weeks ago via mobile

This hotel was very nice with large, moderns bedrooms, comfortable beds, two restaurants and a nice pool/fitness center. There are also several good restaurants within walking distance. I enjoyed my stay at this hotel as it was very comfortable.

My only complaint is that the location is a little misleading; it appears to be one block away from the beach but there isn’t a beach you’d want to go swimming at as it is very rocky. If you walk a little in either directions. There are some city beaches available.

All in all, I thoroughly enjoyed my stay at this place as it was a good way to unwind after a long day of traveling.

Date of stay: November 2018
Trip type: Travelled solo
Thank ShannonMarie0385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 4 weeks ago

Thank you for sharing, Shannon!

We're delighted to hear that you had a wonderful experience with us! We're so glad you enjoyed our comfortable beds and convenient location to restaurants. We strive to provide our guests with the best possible experience, so this is great to hear.

We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

Clean and friendly hotel. Sink is in bedroom, nice modern touch. Bar area on top floor that leads out to pool. Was raining when we were there but looked like a good place to relax.

Centrally located on main strip in Condado but mercifully the hotel is quiet, slept well. Would go back.

Date of stay: November 2018
Trip type: Travelled on business
Thank lpaustian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 6 November 2018

Thank you for the great rating, lpaustian!

We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share an even better experience with you.

Thanks again and have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018

This is where we started our honeymoon trip in PR. We had an amazing time at this hotel, it is close to old San Juan and has great amenities; we were also able to enjoy some of the amenities of another Marriott hotel: San Juan Marriott Resort & Stellaris Casino which is 3 blocks away. The rooftop pool is beautiful and peaceful! the entire staff is friendly (which is something we found very common everywhere in the Island) Jean Paul was great with requested a change in our room, and the last day we checkout but wanted to continue enjoying Old San Juan, so we left our luggage with Raul, who he was extremely friendly, gave us recommendations to visit and eat, and then as soon as he saw us arrived went to get our luggage together with 2 bottles of water for our road trip to El Yunque. Overall a great experience! Would definitely stay there again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Vivi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 4 November 2018

Thank you for sharing this wonderful review, Vivi!

We are very pleased to hear that you had an enjoyable experience with us at our prime location! We also appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing!

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Reviewed 30 October 2018

Prior to our cruise we searched for a moderately priced hotel. We found this property and liked the price and location, right on Ashford. Once there we were really impressed with staff, the cleanliness, the contemporary modern look and of course the rooftop pool. Very nice property, will definetly stay there again, maybe for a long weekend. Coffee/ sandwich shop on ground floor is excellent.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank MermaidMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 31 October 2018

Thanks for the 4/5 review, MermaidMan!

We're thrilled to hear that you had a great experience with us! It's wonderful that you loved our clean facilities, along with our top-notch service! We'd love to have you back again soon to share an even more positive experience with you.

Have a great day!

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Reviewed 29 October 2018

Finally. A city hotel with a great rooftop pool. The AC Hotel is clean, but basic.

No suite upgrade for Marriott platinum premier. The guest rooms don't have a clock, Limited TV channels (no PBS, no Fox News, no BBC). The in-room lighting was horrible. It's like the room was designed by someone who has never stayed in a hotel. You couldn't easily reach the bed lighting in a dark room because the switches are very, very small and hidden away. Coffeemaker was by the safe in the closet, but there's no place to plug in there. You have to put in on the desk, which is a horrible idea because a coffeemaker could spill or overflow onto your computer.

No slippers. No bathrobe. No map of San Juan or tourist magazine provided in the room. Missed opportunity to promote the city.

No newspapers in lobby or restaurant.

There is a small pantry in the lobby with wine, Pepsi, and some snacks but the pantry is completely hidden away. You wouldn't know it was there unless someone told you.

The $15 breakfast buffet is heavy on meats and carbs. Very expensive for the quality offered. Eggs are an extra $3 and side items are an extra $1. Drinks are $3 extra. The daily Marriott elite credit ($10 per day) doesn't cover the cost of breakfast.

The hotel charges a resort fee, but it is not a resort. The resort fee is a complete scam if you don't drink alcohol or use the coupon for the casino at another hotel.

Overall, this could be a much better hotel with some small improvements: clocks in the rooms, better breakfast offering, expanded selection of TV channels, no resort fee, and a pantry that had a better selection.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank planetraincar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReynaldoF68, General Manager at AC Hotel by Marriott San Juan Condado, responded to this reviewResponded 29 October 2018

We appreciate the feedback, planetraincar.

We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.

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