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“airport VIP package” 4 of 5 bubbles
Review of Grand Bahia Principe Jamaica

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Grand Bahia Principe Jamaica
Ranked #6 of 14 Hotels in Runaway Bay
Echo Bay, ON
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“airport VIP package”
4 of 5 bubbles Reviewed 30 April 2012

Our holiday was wonderful, we were there for a family wedding and it was beautiful. Staff were great and very friendly. The resort was a bit large for our tastes but very nice. The travel agents there were helpful but we were sold a VIP package for when we leave to fast track customs and go to a lounge for drinks and a hot-cold buffet. By the time we got through customs we had 20 minutes left before boarding, same time as everyone else, some were faster than us. We finally found the lounge and all there was to eat was cheese sandwiches,which you had to stand there to get any because all they brought out was a little tray at a time. There were peanuts and chips there too. This package was $30 US- DON'T BUY IT. You could have pizza, burgers etc. in the airport for much less and enjoy it.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank beverly n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, 30 May 2012
Dear guests,

On behalf of our General Manager and his team we would like to thank you for your kind comments about your recent stay with us and we hope to can host you once again in the near future.

Best Regards,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,357 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,956)
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English first
Kirkland Lake, Ontario, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

We were in Jamaica from april 16 - april 23 2012 and it was simply amazing !! I don't understand how anybody could have any complaints about this resort. Do not listen to the negative reviews you could not ask for a better vacation ! The resort was beautiful and the people, staff and other guests, were extremely friendly. You could not walk anywhere without somebody saying hello and asking if you were having fun. The food was very good with a lot of variety, definitely was not lacking in anything. They had everything from seafood to pizza, pasta, french fries, fruits, vegetables, salads, meat etc etc. There is a lot of walking to do on the resort but it is not so big that it takes forever to get from one place to another, you get there within a few minutes. The pool was amazing and kept very clean with one end being more of a party end than other, where they would have games going on all the time, the other end was more relaxed and quiet. There was lots of people around the resort but it never felt crowded and the staff is very organized and work quickly so that you never wait too long or have time to become impatient. The bars were excellent and the nightly entertainment was awesome. While we were there we saw shows almost every night including a steel drum band and a Micheal Jackson show that were both amazing. We went on an excursion to the Dunn's River Falls and Dolphin Cove to swim with the dolphins, the prices were very reasonable only costing 170 $ american to do both of these excursions. Both were very much worth doing and paying the money. The only downfall with going off the resort is the merchants that want to sell you stuff and get VERY pushy, which I must say is a quite scary, however there is no need to go off the resort for shopping as there is a shopping centre located right in the resort that includes about ten little shops and the staff there are not pushy whatsoever and always willing to give you a good deal on the merchandise. I hope i didn't forget anything but once again this resort is amazing and anybody who says otherwise is crazy and obviously just looking to complain. I highly recommend this to anybody who is looking to have a great vacation !

Room Tip: Corner rooms have a very small balcony, the lower floor rooms have a nice view but it is mostly the...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, 31 May 2012
Dear guest,

We would like to thank you for your kind reviews about your recent stay in our property. It is always a pleasure to learn that our guests enjoyed their stay in Grand Bahia Principe Jamaica.

In the name of ur general Manager an all our staff member we would like to thank you once again fro vacationing with us and we hope to host you again in the nearly future.

Yours faithfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newfoundland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

I'm not sure where some of these naysayers vacationed but it certainly wasn't the same Gran Bahia that we were in!! In less than 1 hour of our arrival, along with 25 others, we were checked in, had a la cartes booked, helped to our rooms with a very friendly bell-hop and sippin' cocktails at the Terrace Bar!! We requested, and recieved, a room with an ocean/pool view! Our rooms were spotless, a fully stocked fridge and lots of towels and facecloths (many thanks to our maid, Nadine). We vacationed with friends and could not hear a sound from their room unless the adjoining doors were opened. The hallway outside our rooms were mopped daily and I watched the pool guys clean the decks and the pool while enjoying my early morning coffee. Not once did we have to take the stairs due to an unavailable elevator. Finding a place to sit by the pool or on the beach was never an issue for the 7 days we were there. Ashtrays and garbage cans around the pool were cleaned at least twice a day. The staff was super friendly and always had a smile. The Buffett was delicious and always well stocked with a variety offered regularly. The Japanese restuarant is a must see with delicious food. The service at Don Pablo was a treat in itself, not to mention the food. The Grill is also a must have. The service was topnotch, despite catering to a wedding while we were there, and the food was some of the best I have eaten. We would not hesitate to recommend this resort to family and friends!!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
17 Thank P and S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, 30 May 2012
Dear menber of Trip Advisor,

We very much appreciate your comments. Our goal is to get the higuest level of satisfaction of all our guests. We look forward to welcoming you back in the Bahia Principe Jamaica to can hve the chance to can thenk you again your good comments.

Yours faithfully,


Helena Gomez
Cutomer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mold
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Just got back from a family wedding at this resort and just want to say FANTASTIC. The hotel is very well run with staff working hard everywhere you look. Everyone is happy to look after you and help you enjoy your holiday. A tip is always welcome but the service is not affected if you do not tip. we found if we used the same person we would tip but not always. The food in the main buffet was great with something for everyone. The al a carte returants were also good although the choice of food not as extensive. The beach by the jerk chicken hut was lovely and very safe. The only negative thing I can say is that the evening entertainment was not very good. Also make sure you have plenty of mosquito spray as they are hungry little devils

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jeaniegmold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, 30 May 2012
Dear guest,

Receive cordial greetings from Grand Bahia Prinicpe Jamaica


It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our employees and our facilities.

In the name of our General Manager and staff , we would like to thank you for vacationing with us at the Gran Bahia Principe Jamaica Resort and we hope see you very soon in our property.




Yours respectfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 29 April 2012

I flew my mom down to enjoy her birthday in November. I was staying at a private villa, but thought we would stay at a larger all-inclusive resort for 2 days to celebrate.
From the time we walked in, I knew I made the wrong decision. It was such a hassle to check in; it took 30 minutes and had me super frustrated. When I got to my "suite," I was even more disappointed. The staff was also less than accomadating.
The bar atmosphere was great and we did enjoy ourselves at the late night bar. The food selection was also good. The beachfront was awful but their are several large pools to lounge by. We cut our stay short and checked out early to return to the villa.
I will not stay here again ever. The 1 day felt more like work than a vacation.

  • Stayed November 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank sofly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Jamaica

Property: Grand Bahia Principe Jamaica
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Runaway Bay
#5 Spa Hotel in Runaway Bay
#5 Family Hotel in Runaway Bay
#6 Top resorts Hotel in Runaway Bay
#6 On the Beach Hotel in Runaway Bay
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Grand Bahia Principe Jamaica 3.5*
Number of rooms: 850
Official Description (provided by the hotel):
Facilities and services 3 lake-style connecting pools with 2 areas for children 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers BAHIA SPA (additional charge) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Pool and beach towel service WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Wedding gazebo 2 buffet-style main restaurants and 5 speciality restaurants 8 Bars Snack bar Entertainment amphitheatre Meeting and convention room The 18 hole Breezes Runaway golf course is just 5 minutes from the hotel. Pueblo Principe: local craft stores, live music, shows, sports bar and disco Rooms 850 rooms including 4 types: Superior Junior Suite, Sea View Junior Suite, Club Golden and Club Hacienda Room facilities: King size bed or two full size beds Pillowtop mattresses Fully-equipped bathroom with separate shower and hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathroom amenities Air conditioning Ventilador de techo Sitting area with sofa Balcony or terrace Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) Ironing set WiFi (additional charge) Club Golden and Club Hacienda Junior Suites Children Bahia Scouts Children (aged 4 to 12) will have the time of their lives with these facilities: Children's pool Special shows and activities Entertainment team Mini Club (4 - 12 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Nudist area on the beach Bahia 'au Naturel' (over 18s only) The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Bahia Principe Jamaica
Gran Bahia Jamaica
Gran Bahia Principe Jamaica Hotel
Grand Bahia Jamaica
Bahia Jamaica
Gran Bahia Principe Runaway Bay Jamaica
Gran Bahia Principe Jamaica Resort
Grand Bahia Principe Jamaica Runaway Bay, Caribbean

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