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“Amazing Holiday!”

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Hotel Riu Palace Tropical Bay
Ranked #19 of 81 Hotels in Negril
Certificate of Excellence
Reviewed 2 March 2015

My husband and I just returned from this hotel and we loved it! We have stayed at many all inclusive resorts and this one was by far our favourite!

The staff were wonderful. All staff were very friendly - right from the guy raking the beach each morning to the wait staff and front desk employees. The maids were very helpful as well. Each employee we met asked us how our stay in Jamaica was.

Some of the things we loved about this hotel:
Size -- it's smaller and compact. We don't like a hotel that takes 10 mins to get to the beach. We had an ocean front room and you could hear the waves crashing from our room. So relaxing!

Food - everything was excellent. Buffet was great with lots of choices, We went to the Japenese, Steakhouse, and Italian and enjoyed each of them. My husband really enjoyed the jerk chicken hut at the beach. Lots of drink choices as well - brand name alcohol was a big plus!

Beach - we come from PEI, Canada - so we are used to wonderful sandy beaches. This beach was excellent. Lots of room to go for a long walk, water was clear and calm. Unlike some visitors who complained about the beach vendors, we didn't mind them at all. They are not permitted to walk up to your chair and if you tell them politely you're not interested in their product, it's fine.

We went on the Wildthing - boat trip to Rick's Café and Margaritaville. It was excellent. $50 per person and they pick you up directly on the beach at 12:30 and return time is roughly 6:30.

If there was anything to complain about this resort is the lack of washroom facilities close to the pool/beach area. Plus our shuttle from the airport was very long and tedious. If I was going to return to this hotel (which I plan on!) we would take a cab from the airport.

It was our first time in Jamaica, and I looked at a lot of reviews before I chose a hotel. I do tend to take the reviews with a grain of salt - some people complain about everything and are never happy! I can honestly say we made a great choice in this hotel. I would definitely go back and would recommend it to other people.

  • Stayed: February 2015, travelled as a couple
    • Value
    • Rooms
    • Service
13  Thank PEI18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 March 2015 via mobile

We visited over the holidays and spent New Years at the resort. I really enjoyed the facilities. The beach was beautiful and well maintained. The buffet restaurant was surprisingly the best bet. The other "speciality" restaurants didn't impress me, but then, why go to Jamaica to eat Japanese food? We were much happier to eat Jamaican food in the buffet restaurant and take advantage of the amazing salad bar. There was always options that our teenagers could enjoy as well. The reservation system for the speciality restaurants is also a bit inconvenient. The nightly shows were very well done, although some of the content was less than family friendly. Every single person who worked there was friendly and helpful. We especially liked bumping into Beverly who was the sweetest most hard working young lady I have ever met, she kept the guest restroom sparkling clean and was always very pleasant to me and my children!!! She should get a promotion or raise!!!! We used the gym everyday and it was great. Room service (used 2 mornings) was very efficient. My only complaint was that some days we would go to the beach and there would be tons of chairs "reserved" with flip flops, towels, magazines etc.... And we would be a family of 5 sharing one or two chairs, and the people reserving weren't even there!!! I feel that this should be monitored some how. One day 17 chairs were "reserved" in a big group together before we got there at 9:30 and when we went to lunch at 1:00 nobody had shown up at them. But then again, this is rude people, not the resort!!!! I would go back again!!

Stayed: December 2014
7  Thank TravelmamaSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2015

We found out after we were leaving, RPTB is in cue for a remodel. That may help.

Hotel Transfer: Reported to be 1 Hour - Transfer took 4 HOURS. (no worries man)
Check-in: People were friendly, somewhat helpful for certain things. Expect every agent to be on his or her mobile phone while assisting you.
Junior Suite "Oceanview": Our view to the ocean, only if you were lean over the railing without falling off; then you could see the ocean.
Condition: Need help for sure. Walls need paint, cracked molding and tub fixtures, etc.
Access: Expect key problems. We had problems 3 of the 5 nights with access to our room. We waited almost 2 hours the final night. Unacceptable!
WIFI: Hit and miss depending time of day and location.
Food: The choice grew old after 5 days and nights.

Water: The water and area corral was amazing. Spend as much time away from the accommodations and explore area waters.

“No Worries Mon; No Problems!” Maybe the motto, but this place needs some love. We will not be back. The Palladium appears to be spectacular.

Room Tip: If you go, make sure you have Oceanview Room, not a Junior Oceanview!
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  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank SD-CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Tropical Bay, responded to this reviewResponded 5 March 2015

Dear guest,
Thank you for choosing our hotel Riu Palace Tropical Bay for your holidays and for taking the time to post a review.
We regret to read about all the inconveniences that you encountered in your room. Our reception staff is always available to kindly provide their help at any question or inconvenience that may experience our guests.We have passed your comments to inform the respective departments involved to take actions if necessary.
We would be delighted if you would honor us with another opportunity to convince you of our service and quality.
Best regards,
Hotel Riu Palace Tropical Bay
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2015

This was my first international trip and I could not have asked for a nicer resort. The staff and facilities were great. Free wifi. 24 hour room service. 4 restaurants, with great food in all. A fabulous buffet. Sherylda a the front desk was awesome to welcome us and point us in the right direction. Aaron at the buffet was always very welcoming to us there in the morning. Kareen at the bar was so sweet and on top of everything. Paula our housekeeper was awesome and kept our room spotless. Popcorn, Chicken, Tweety, Sweety, Happy Feet and all of the other young activity kids did a fabulous job making sure everyone was happy and engaged. I would go to this resort over and over again. Make the trip. Well worth it.

Room Tip: Definitely get a room with an ocean view. Fabulous!! The other rooms were great as well.
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  • Stayed: February 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2015

I travelled here in February with my partner and it was the best two weeks ever! The staff are all so friendly and helpful and the hotel is amazing...

There is always so much entertainment going on around the pool, beach and during the evening. We both loved the entertainment team (Sweety, Chicken, Happy Feet and OJ) The shows that they put on during the evening are out of this world :)

All the food is lovely, the buffet always had different food to choose from. I loved the BBQ they did everyday on the beach! We both tried the A La carte Italian restaurant and that was lovely. My partner who is a vegatarian had plenty of choose all the time as well.

Our room was lovely, the bed could of had 4 people in it, it was that big :) The room was always clean and tidy, and the mini bar was stocked up everyday!!

The beach is wounderful, always clean and tidy. Plenty of entertainment and games to do on the beach and around the pool too! Didnt spend much time around the pool, as the beach was too amazing, but we both loved the swim up bar. The bar staff are always coming around to get you drinks and make sure your okay!

Plenty off trips to go on, we went on the boat trip to Ricks Cafe which is amazing, you see beautiful sunsets on the way back. We also went to swim with the dolphins at Dolphin Cove!

We had no complaints and we defo recommend this hotel to everyone!!

  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Service
14  Thank Meg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Tropical Bay

Address: Norman Manley Blvd | Bloody Bay Beach, Negril, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Negril
#7 Family Hotel in Negril
#12 Spa Hotel in Negril
#14 Top resorts Hotel in Negril
#14 On the Beach Hotel in Negril
#21 Romantic Hotel in Negril
Price Range: €242 - €425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Palace Tropical Bay 3.5*
Number of rooms: 416
Official Description (provided by the hotel):
The 24-hour All Inclusive Riu Palace Tropical Bay Hotel opens year round and is located on Jamaica's west coast in the tourist area of Negril on the island's longest and most beautiful Bloody Bay beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Sangster Montego Bay Airport MBJ (80 km) and Negril (6 km) and invites you to explore the area. The hotel has 416 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa area or get in shape at the gym. 2 outdoor pools and 1 children's pool. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Italian and Japanese, Fusion restaurants and Steakhouse, as well as 4 bars. ... more   less 
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Also Known As:
Riu Palace Tropical Bay Hotel Negril
Riu Tropical Bay Jamaica
Riu Palace Tropical Bay Negril
Riu Tropical Bay Negril Jamaica
Negril Riu Tropical Bay Hotel
Riu Jamaica
Riu Tropical Jamaica

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