It’s been about a week and I think I am calm enough to write this review. We reserved an 3 bed ocean view suite on Expedia and it was called “Mermaid Suite at Sandcastles”. No one knew “Mermaid Suites” including the front desk but they knew Sandcastles. We went to check in and they said the room would be ready by 3pm. We arrived at 2pm when the confirmation email said check in was. No problem...went to get some food and came back. No word on the room until 4 pm when someone walks us to our dumpy 1 bed dumpster view room. Went back to the front desk where we were informed that the room we reserved was still being used by the previous tenant. They decided to stay an extra night and were allowed to. (I don’t know why anyone would want to stay 1 night at this place let alone 2.) The entire place is old, run down and in disrepair. The bathroom in the “room” was small, dirty, rusty and full of ants. We called Expedia and they tried to remedy the situation to no avail. We were offered a $25 discount for the room change. (How generous considering we reserved a 3 bed suite and received 1 bed) I wouldn’t pay a total of $25 for a room here. Another family of 4 adults were in the lobby dealing with the exact problem. By the time it was all over (about 7:30pm), we were forced to stay in this nasty room over night, Expedia gave us a coupon for more than the room cost and we got out of there a quickly as possible.
I write reviews on TripAdvisor and I rarely write a negative one, but I just had to make sure no one else has to deal with this on their vacation.