We had a lovely experience here. The view speaks for itself and the staff made sure all our needs were met. The rooms were well appointed and comfortable. The shower had great pressure and the outside porch with the refrigerator was perfect.
The breakfasts were fresh and delicious. Most importantly the concierge was very helpful with ideas of things to do and made sure all our needs were met. It was a great week.
Hotel Amaudo has still a spectacular view, 2 beautiful pools and very nice and helpful attendants at breakfast. We have been very loyal to them since 2016 and went every year except during the pandemic. Unfortunately this year, we had a poor experience. We made a reservation for a Premium room for 2, which means large room with large bathroom. We always choose this category, and in the past years, we always enjoyed a beautiful room with a king size bed and a sitting area, and a sizable bathroom. This year, we were assigned a small room with a very small bathroom with the toilet almost in the shower, at the price of a Premium room. And the gutter outside was just in front of our room, it was very noisy because of the strong tropical rain at night, not mentioning that the trash bins for the hotel were on the side of this room. The front desk was totally unresponsive: “ they could not reach out to the management” and “ the management decided it was considered a Premium room”or “you did not ask for a specific room number”. We felt cheated and we won’t go back. We just advise guests making a reservation to be very clear they don’t want room 11 and if you want a Premium room, ask for room 12 or 14 or for a additional few dollars an even bigger room, room 15 and you should have a bliss.
A lovely spot with beautiful views. The hotel staff is super friendly. The room was spacious and very comfortable. We upgraded rooms and had a pool that was shared with 4 rooms but we were the only ones in it. The grounds are lovely. We would definitely recommend this hotel. A true gem!
A few days before departure, we had to cancel our reservation due to a serious health problem.
We have found out that, at the time of reservation, there had been a misunderstanding about cancellation fees. A couple of emails allowed to clarify the situation and they offered a full rembursement of the amount paid.
We believe that their behaviour has been really fair and we take pleasure in reporting it in our review.
We hope we will be able to visit Guadalupe soon and, for sure, the Amaudo will be our hotel.
Extraordinary hotel with excellent service. The staff is very friendly and professional. Attentive to detail.
We liked the hotel so much that we ended up staying 2 more days instead of going to another hotel.
Un hôtel vraiment extraordinaire. Le personnel est très gentil et professionnel avec une attention particulière aux petits détails. Nous avons adoré.
Bravo
