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s2rykelly

Above and beyond

5.0 of 5 bubblesReviewed 26 May 2024
Such great customer service! Especially Gwal. Due to our language barrier we had some issues booking travel accommodations to get to this hotel from another island and she and a gentleman (forgot his name sadly) were so helpful and nonjudgmental with my horrible to almost zero French I could speak! She helped us with ferries, car rental, massages and taxi! The daytime bartender was also our favorite. The grounds are beautiful and the massages were amazing, especially Sabrina! Everyone was so nice and a lovely and made our last few nights on the island memorable!
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this review
Responded 31 May 2024
Dear Kelly,

Thank you very much for your wonderful review!

We are delighted to read that you found our customer service exceptional. We will pass on your compliments to Gwal and the other member of our team who assisted you with your bookings and stay, despite the language barrier.

We are also delighted that you had a pleasant experience with our day bartender and that you enjoyed the massages, particularly those given by Sabrina.

Your satisfaction and your compliments on the kindness and attention of our staff mean a great deal to us. We are delighted that we were able to make your last nights on the island memorable.

We hope to have the opportunity to welcome you again for another experience beyond the ordinary.

Warm regards,

Le Relais du Moulin
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (1,289)
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      1 - 6 of 1,289 reviews
      Reviewed 15 April 2024

      A remarkably refined gem with the warmest and most accommodating staff you could hope for. I brought my daughter to the island for a tournament and with great fortune found this dream boutique style hotel. The cabin style rooms are well appointed in a high end island flare cleverly situated to allow for a sense of privacy.
      The restaurant experience is classic French cuisine meets Caribbean chic. The buffet breakfast is most memorable.
      Do not miss this opportunity if you are ever so fortunate to be in Guadeloupe.

      Date of stay: April 2024
      Trip type: Travelled with family
      Thank Tara A
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this reviewResponded 20 April 2024

      Dear Customer,

      We are absolutely delighted to read your review and to know that you had a divine and unforgettable stay in the West Indies, and that our hotel helped to make your experience even more special.

      Your description of our hotel as a remarkably refined jewel is very special to us, and we are delighted that you found our staff friendly.

      We are delighted that you enjoyed the layout of our rooms, our French and Caribbean cuisine and our memorable buffet breakfast.

      Thank you for choosing our hotel for your stay in Guadeloupe and we look forward to welcoming you back in the near future to create even more wonderful memories with you and your family.

      Warm regards,

      Le Relais du Moulin

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 March 2024

      Perfect spot to unwind and enjoy the beautiful surroundings and excellent care by the staff. We walked to the beach , walked through the path to isolated beaches ....no crowds ... nice walk back to the resort gave a chance to work up an appetite for the delicious dinners!

      Date of stay: February 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank MarkBedard
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this reviewResponded 9 March 2024

      Dear Mark,

      We are delighted to hear that you enjoyed your stay with us and thank you for your kind comment.

      We are delighted that you enjoyed our beautiful surroundings and the excellent service from our staff.

      We are also delighted to hear that our dinners were delicious.

      We thank you once again for your positive feedback and look forward to welcoming you back soon for another relaxing getaway with us.

      Warm regards,

      Le Relais du Moulin

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 February 2024

      Beautiful property, love the layout of the whole property, from the bar, pool, restaurant etc! Very much updated, loved the bungalows, everything is new. Staff are very friendly.
      But you need to rent a car to get around.

      Date of stay: February 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Vesna R
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this reviewResponded 29 February 2024

      Dear Guest,

      First of all, a big thank you for your warm comment.

      We are delighted to read that you had a wonderful stay with us and appreciated our various services and facilities.

      We will be sure to share your comments with the entire team, who will be delighted to hear from you.

      We look forward to welcoming you back to the Relais du Moulin.

      Warm regards,

      Le Relais du Moulin

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 18 February 2024

      Did enjoy our stay at this boutique hotel. Comfortable quiet lodgings in unique setting. Cozy Charles surrounding an old sugar mill. Good facilities for swimming, spa and dining. We would return again. Located near Saint Francois, a small town with good restaurants

      Date of stay: February 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank sbrob46
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this reviewResponded 26 February 2024

      Dear Guest,

      Thank you for taking the time to share your comment.

      We are delighted that you enjoyed your stay in our charming hotel and that you found our rooms comfortable and quiet.

      We are also delighted that you enjoyed our swimming pool, wellness area and restaurant.

      We would be delighted to welcome you back for your next stay in Guadeloupe.

      Warm regards,

      Le Relais du Moulin

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 17 February 2024

      A wonderful little resort consisting of about 35 2-unit bungalows (some have lofts, so be sure you choose one that suits your mobility). The breakfast buffet included with the room rate was always freshly presented from scrambled eggs, bacon and sausage to yogurt, fruit and baked goods. Eggs can also be ordered to your preference. The bar and its staff were great offering Happy Hour specials and a selection of tapas if you wanted a break from the modern, French cuisine in their restaurant. Unless you want to drive into a nearby town this is the only restaurant in the area. Again, food and staff at main restaurant were very nice but when busy service was a bit slow with dirty dishes sitting uncleared for 20+minutes. There’s a rocky “surfer’s beach” within an easy 10 minutes walk. The nicer, calmer whit sand beach (Bois Jolan) is separated by rough terrain so pretty much not walkable. I think the resort should offer a shuttle service to/from Bois Jolan Beach! Otherwise, a beautiful pool with most chaises having (straw hut type) umbrellas. Overall, a wonderful little place to enjoy French Caribbean hospitality where the primary language, of course, is French! Limited 120v service in the rooms so bring adapters! Enjoy!
      Tom & Nancy (oldsters from Jordan, Ontario Canada)

      Date of stay: February 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Tom A
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Thomas Loret, Propriétaire at Le Relais du Moulin, responded to this reviewResponded 26 February 2024

      Dear Nancy and Tom,

      We would like to thank you for your pleasant comment and for sharing your experience following your stay with us.

      We are delighted that you enjoyed the variety of breakfasts, the attentiveness of the staff, the atmosphere and the various services on offer.

      We also thank you for choosing the Relais du Moulin for your stay and hope to welcome you again on your next trip to Guadeloupe.

      Warm regards,

      Le Relais du Moulin

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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