The Bannister ended up being a great stay for my girlfriend and I. We stayed for five nights and were impressed by The Bannister from the moment we checked in. Upon arrival from our two hour drive from Santo Domingo Airport, we were greeted by a very nice young man, who introduced me by name and was quick to assist with our bags. The entrance to the hotel contains no doors, and offers full views and fresh sea breeze right off the bay from the moment you enter.. To say we felt relaxed from the moment we stepped out of the taxi would be an understatement. We were greeted quickly by the front desk manager, who welcomed us and asked us to sit in these great big chairs while she prepared our forms for check in. Although we arrived prior to check in time,the front desk manager explained that she would be able to have us in a room within 30 minutes or less, which was great. As soon as we were finished with the check in process, we were greeted by a bar tender with a tray of two colorful drinks, which my girlfriend and I enjoyed overlooking the marina.. What a great way to pass the time while waiting for a room. After just 20 minutes, our room was in fact ready and we were able to go to the room.
Once our room was ready, the very nice gentleman who had assisted with our bags from the taxi, also lead us to our room.. Upon arrival to our room, we were surprised to find a lovely fresh fruit platter, which the front desk manager had sent to the room as a gift. A really great touch and something we found so thoughtful. Our room had been much more than I had anticipated upon booking.. Not only did we have the seating area which I had requested, but also a kitchen/dining area. The bedroom and living area both had separate sliding doors which lead out onto the balcony, which became one of our favorite spots to relax and enjoy the sea views.. First thing we were sure to do was enjoy the fruit platter on the balcony. The room was overall perfect. The living area became great for afternoon naps, while the bedroom was comfy and quiet for sleeping. The bathroom had a great shower, but I will agree with some other comments that the water could be a bit warmer. In regards to the service of the rooms, the housekeepers truly did a great job of cleaning and turn down service. Each day we would come back to find little things done by the housekeepers such as; organizing our shoes or hanging our bathing suits to dry.. Little details which meant so much.
The dining options which the hotel offered were also great, and really so much because of the great staff! Breakfast is included for guests, and offers some simple, but filling options to start the day. Cafe Del Mar is an excellent spot, located right on the bay by the pool. It was great for a lite bite during the day and full meals at night. The service at Cafe Del Mar also included pool side service, which was really a great addition. Restaurant Supervisor Juan Miguel and his team were always there to offer a drink or food or towel, while lounging by the pool. Elena, who my girlfriend and I became very friendly with, was always attentive to our needs and made sure I always had a great margarita! One of the most impressive moments with Elena, was when she noticed my girlfriend did not want to sit in the sun anymore, and came outside to open the umbrella for her.. Thats not just service, thats great hospitality. The Italian restaurant which sits at the main hotel offered some great food options as well. We typically made this our dinner spot, as it offers a larger menu, and prosecco by the glass, which I enjoyed with dinner. Over all, the food options were great, but the restaurant service and hospitality were even better. My girlfriend and I really got to know the great staff, and being member of the restaurant industry ourselves, we really respected these individuals. We owe a huge thank you to Juan Miguel, Elena, Juan, Enrique, William and all of the other restaurant staff who made our experience at The Bannister unforgettable.
Overall, we had such a great experience at The Bannister and in DR.. It is thanks to the great people who take service and hospitality to a new level. It is a place I would certainly return to.
- Official Description (provided by the hotel):
- Nestled between the mountains and the sea, The Bannister Hotel is a wonderful retreat in the Caribbean. This stunning hotel is a member of the elite collection Small Luxury Hotels of the World, focusing on good taste, high quality, tranquility and splendor. It features 30 finely-decorated suites with outstanding views, along with a variety of amenities and impeccable service.Leave your worries behind, let the warm breeze fill you with tranquility, and enjoy a place which will fulfill your needs and indulge your desires. ... more less
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