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Reviews (8,398)
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5,042
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854
439
306
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Reviewed 4 weeks ago

We stayed at this hotel as a family of 6 for 2 weeks. We requested interconnecting rooms and were given two rooms which both came off a shared hallway. The door to the hallway could be shut and locked allowing both bedroom doors to be left open to make one large suite if required. Our rooms consisted of one double and one duplex room which was great for our four children as it had a double sofa bed downstairs and a double bed on a mezzanine. Air conditioning in both rooms worked well keeping the rooms nice and cool.
The hotel is amazing. It is worth noting that all of the grand palladium hotels share this site. Whilst the hotel you are booked into determines the are of the hotel where your room is situated, all facilities are shared giving a huge range of pools, bars and restaurants to chose from. The food was really good for an all inclusive with a huge choice. We tried all the a la carte restaurants and enjoyed them all - the Brazilian, Steak house and Japanese show cooking being our favourites.
The sports bar is great with 24 hour food including a buffet complete with popcorn machine and hotdog machine as well as a full a la carte restaurant.
The kids loved the sports courts with giant chess, football and basketball as well as a mini golf course. It was great to have a soft drinks machine there to help themselves to drinks in between games.
Unfortunately, I was very ill for most of the holiday (nothing to do with the hotel I might add!) and have to say that the onsite medical facilities were brilliant.
We will definitely return and hopefully next time I can enjoy it as much as the rest of the family did.

Stayed: July 2017, travelled with family
1  Thank Calgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gelson Z, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 3 weeks ago


Dear Calgan,

Receive warm greetings from Grand Palladium Punta Cana Resort & Spa.

Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us.

We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management!

We are sincerely looking forward to the pleasure of welcoming you again to our Grand Palladium Punta Cana Hotel and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Gelson
Hospitality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The resort is beautiful. Employees are fun and attentive to every need. Issues corrected immediately. Food is good. Gardens and pools and beach are well kept and close. Price is reasonable. Many choices in types of food.

Stayed: June 2018, travelled with friends
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gelson Z, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Sandy H,

Receive warm greetings from Grand Palladium Punta Cana Resort & Spa.

Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us.

We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management!

We are sincerely looking forward to the pleasure of welcoming you again to our Grand Palladium Punta Cana Hotel and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Gelson
Hospitality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Lá habitacion 7111 excelente todo good people and service rooms were nice and comfortable. Food was good drinks were good too. All different types of people and cultures. Highly recommend this hotel to everyone.

Stayed: June 2018, travelled as a couple
Thank pegueronash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear PegueroNash,

Thank you for taking the time to share feedback and recomendation of your recent stay. We hope to have the privilege of welcoming you back to Grand Palaldium Punta Cana Resor & Spa soon.

Best regards,

Sachenca N.
Hospitality Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Our vacation was nice, the whole people when we came was amazing. The food was really good and they werr warm that was good for us. We like to come back again we sure about it because this is the paradise. Natasha, and Yudid are amazing.

Stayed: June 2018, travelled with family
Thank rmccants4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Rmccants4,

First of all, allow me like to thank you for your preference in selecting our Grand Palladium Punta Cana Resort, Spa & Casino as the place to spend your recent holidays.

At Grand Palladium we managed to create unforgettable experiences and it is truly a pleasure for us to hear that all your expectations were surpassed.

We thank again for your recommendations and having shared your experience and we look forward to have the pleasure to hosting you again at this your home in paradise.

Kindest Regards,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Just back yesterday from an 11 night stay. Our suite was excellent and very spacious, but if you struggle getting in a bath then you would struggle here as the bath was huge and had to get step to climb in it. (im not complaining coz we loved it). The water was hot at anytime of showering or bath. The pools are very warm and exceptionally clean.
The food in the beffets were very good at all times (maybe should be a little warmer) but always found a good selection. We didn’t try much else as found this hotel very large and not our type of hotel but saying that I am not posting a negative comment , just if you like smaller hotels then this is not for you. They will try to get you to go on a sales pitch for their private club etc but once told no we were left in peace. Unfortunately the beach was not the clear beautiful one we expected but apparently this happens at least three times a year, trust it to be when we were there. Would say overall the hotel and staff are very good.

Room Tip: We were lucky to get a suite near pool, reception if you get one out further it’s not as good.
Stayed: June 2018, travelled with family
2  Thank jw00dz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gelson Z, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Jw00dz,

First of all, I want to thank you for sharing your impressions of our Grand Palladium Punta Cana Resort & Spa with thousands of travelers through TripAdvisor. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember.

As for seaweeds, it is a natural factor that we can not avoid, given this reality, the hotel management is debating this problem in order to implement an effective and friendly solution to the environment, generating value and peace of mind for our customers. I also take the opportunity to clarify that the algae have been affecting us in the past few years but only once a year.

We will be waiting for your soon return to this your home in Punta Cana.

Attentive greetings,

Gelson
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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