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“August 2012 - Excellence” 3 of 5 bubbles
Review of Excellence Punta Cana

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Excellence Punta Cana
Ranked #10 of 110 Hotels in Punta Cana
Ocean Springs, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“August 2012 - Excellence”
3 of 5 bubbles Reviewed 8 April 2012

My husband and I traveled to EPC on a mid-August Saturday to Saturday trip right before a hurricane threatened and impacted the island.

Airport - prepare for it to be hot and humid. Its open air and you will stand in line for some time if you arrive with a lot of flights. Its very confusing and have your arrival money in case. I still dont understand why they do this, but they get money so all I can say is good for them. The airport is pretty with thatched roofs and much nicer than Jamaica Montego Bay.

Drive - do not let anyone help you get to your transfer - they expect money! We went straight to our tour company who then led us to our "luxury" transfer. 2 other couples traveled with us and even with 1 stop at Dreams, we got there in an hour. It was a hot, hot ride!

Arrival - we booked preferred club, but they couldn't find our reservation. After a few minutes, it was resolved. Entrance to the resort is nothing like when we arrived at Sandals Whitehouse, but it was nice.

Room - we were honored with our request for a 3rd floor room. These have high vaulted ceilings. We were there before any renovations occured. Bathroom was DISAPOINTING. Super small shower with the toilet in same area - the room never seemed to dry out. We had a large garden jacuzzi which was nice. We didn't have any of the smells a lot of reviews mentioned. Bedding could be upgraded to fit the price you pay - it was well used and could have made the room so much nicer if it had been upgraded. The bed was hard. We got a mattress pad but it was still very firm. They advertised a pillow menu and we never saw such. I like a comfortable bed and this was the firmest bed I've ever slept on. My husband didn't hate it, but admited he expected something more for the price we paid. TV was nice and the room was spacious. We had plenty of room to move around. Our balcony view was nice also. The air conditioner tries to keep up, but the room never got as cool as we liked it. You get adjusted to it however.

Pool - I was concerned with the 6 pm pool closing, but honestly, we were done always before. This was a concern that soon dimensished. We stayed close to our room and club and used the loungers that were in the water. Best spot ever.

Drinks - I'm not a drinker, but never found the drink I just loved. All very sugary. The people we got to know had several they liked - I mostly stuck with cola light and water.

Food - food was good. Never had a bad meal. My husband wasn't totally happy with the long pants requirement at night and I think they could relax that a bit, but we knew going in so not a huge problem. Spice and Grill were the best - and you could wear shorts to the grill!

Beach - beautiful. Rough but so large. Not many water activities.

Overall, it was a good trip. It met and exceeded some of my expectations and lacked in others. I would recommend the resort to others after some of the renovations are completed. It just needs to be polished up and add some modern features. We enjoyed the trip. Would we return - no. Why? Because I dont plan to return to any resort. I want to travel more and see many areas. Would I go to another Excellence - yes.

Compared to Sandals - I prefer Excellence. 24 hour room service is a big factor. Also, be prepared to frown when others bring up how much they paid for their trip - I left realizing some people probably paid 2k less than us. Oh well, such as life.

Next trips will be to Mexico, Antigua and who knows!

PM me with any questions!

Room Tip: Request a 3rd floor room to get the vaulted ceiling!
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  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jaimegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3,355)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Philadelphia, Pennsylvania
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

Don't get me wrong, this is a very good place - nice resort, very clean, drinks flow - but the food is mediocre. As you drive to the resort, you can see that this is a bountiful country with cattle, poultry and farms. Take advantage of that. I would have loved a Dominican themed restaurants using local ingredients.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank JJRK_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 April 2012

We traveled with a group and had a truly amazing time. Bar staff was excellent and so was the entertainment staff. Could not say the same for housekeeping as it was out house keeper who took 2 pieces of jewelry. I happened with in the first 2 hours of arriving. I had my costume jewelry and a sterling silver anklet and ring along in our carry on. When we were taken to our room, our housekeeper was cleaning so they took our luggage and took us around the resort. We returned not 2 hours later and the only 2 pieces worth any value were taken.

Found the female staff not nearly as pleasant as the males. May return but would be hesitant to take anything with us.

Room Tip: If getting an ocean view, make sure it's not a ground room since their is 6 foot high hedges you...
See more room tips
  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank autumnisfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

On arrival we were thrilled with what we saw. The Excellence Punta Cana was obviously the right choice for our honeymoon. The check in was a breeze and we were greeted with a glass a champagne and a cold towel (thank you Darvin). We had decided to upgrade to club membership with First Choice. Whilst our paperwork was sorted out for check in we sat in the downstairs of the club which was fully air conditioned and had a cold beer brought to us. Our Excellence Club Concierge Gerson looked after us from beginning to end of our honeymoon. (Thank you Gerson)

Our tour operator made a mistake with our room but Linda Bauer sorted it out immediately and without any fuss what so ever.

As we were on our honeymoon our there was a sash on our door which read honeymooners. There was a cold bottle of champagne on ice, selection of fresh fruit and a flower basket. Our suite was immaculate and was clean and fresh. The suite was enormous and as we had top floor ocean view in building 8 we had a high beamed ceiling. We had a well-stocked mini bar and a selection of spirits which were all proper brand. There was also a full set of Bvulgari toiletries left for us. The shower was amazing and was big enough for both of us.

We ate out at four of the eight restaurants which were the Agave, the Grill, Spice and the Toscana. We used the Toscana most days for our breakfast which was buffet style and the food on offer was anything you could possibly you could want. They would freshly prepare omelettes, eggs (how you would like them) and waffles. There were plenty of fresh fruits and an amazing selection of any breakfast menu you could think of. Every time we went into a restaurant we were greeted and the greeter would take my wife’s arm and escort us to the table.

The Grill served a variety of steaks exactly to your liking and was served with any type of potatoes you asked for. The Spice was a small intimate elegant restaurant with quality Thai food again cooked how you liked it. The Agave was a Mexican restaurant which I think was our favourite. We went to this restaurant three times and we sat out in the court yard by the fountain. If you like a bit of spice to your food then this is the place to go. The portions were huge and always came out on a sizzling hotplate, we could never finish everything.
The service was impeccable at all the restaurants and our drinks were never empty even at busy times. We had a romantic dinner on the beach which was indeed very romantic. On our return to our room our Excellence Club Concierge Gerson had seen to it that our room was beautifully decorated with flowers and petals lit candles around our freshly drawn jacuzzi with bubbles and petals. Nice touch (thank you Gerson).

The grounds of the hotel were kept pristinely clean and the plants were constantly looked after. There was always someone cleaning the pool all day to make sure there was no rubbish anywhere. The wildlife in the grounds is lovely to see. Various birds including pink flamingos and the parrots were great we had a great laugh visiting the parrots on a couple of occasions.

The pool was constantly served by staff and you were never without a drink (thank you Edgar) or never without anything to eat when it was lunch time (thanks Candido for the chicken pizzas). We were never without a clean towel when we required one (thanks to Rafael and Ines).
This also includes the service on the beach by the same staff.

The beach was constantly kept clean and the large beds on the beach were made up with pillows and cushions, which we thought was a very nice touch. The sea was a little rough but we knew this when we booked but saying that there was quite a few days when there was very little waves and it was very calm. If you went to the left there were a few shops. The people that owned them except Nancy's tried to get you in them. If you just say no they will not keep on to you. Nancy's we visited quite often and bought a few souvenirs to take home. They also do a massage there which we told is very good and relaxing. As mentioned in another review stating this might be something of a seedy nature I can honestly say this is NOT the case. To the right on the beach the water is much calmer and is nice for a good stroll.

The evening entertainment was excellent and the best of it was the Michael Jackson show and we also really enjoyed the Dominican Show.

We were there for two weeks and were not bitten once by a mosquito even though we never applied any deet.

We are already looking to book here for next year and can't wait to get back. They truly looked after us and could not have asked for more.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank RobandLisa2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

Gorgeous clean beach and pools, very attentive and fun staff especially Moya, Hector,Radhames and my sweet, young Dominican son Gabriel who always made me smile and made sure my drink was never empty.(Man those guys work their butts off) This is a very classy,beautiful resort and we were very happy with our room,complete with a jacuzzi, awesome shower and comfy king sized bed with multiple pillows.The food at the Lobster House was dreadful for dinner, but, good at breakfast. Mexican for dinner was just ok. In The Grill we were seated at a table that was elevated over the pool with a view of the ocean, where we had a most enjoyable steak dinner.
While we awaited in the lobby for our transfer to the airport a concierge out of the blue stopped by to check on us and made last minute arrangements to bring us delicious sandwiches to go for our journey home.
Yep, we'll be back for sure and Gabriel we hope you follow through with your goal...we love you all..See you winter of 2013!

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pamela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Punta Cana

Property: Excellence Punta Cana
Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Casino Hotel in Punta Cana
#6 Romantic Hotel in Punta Cana
#7 Top resorts Hotel in Punta Cana
#9 Spa Hotel in Punta Cana
#10 On the Beach Hotel in Punta Cana
#10 Luxury Hotel in Punta Cana
#14 Family Hotel in Punta Cana
Price Range (Based on Average Rates): €€€
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
Reservation Options:
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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