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“Smiles all around”

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VIK Hotel Cayena Beach
Ranked #82 of 112 Hotels in Punta Cana
Certificate of Excellence
Reviewed 18 July 2017 via mobile

Always a pleasure to return "home" to see all the great people. They are like second family to us. They always have a smile and make the trip great. I've never had a complaint about the food. Always nice to meet new people and reconnect with people you have previously met. Won't find a friendlier staff or more relaxing vacation. There is also plenty to do if you aren't the sitting around type. Can't wait to return. Miss it the moment I leave.

Stayed: July 2017, travelled with family
4  Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIK Hotel Cayen... B, Public Relations Manager at VIK Hotel Cayena Beach, responded to this reviewResponded 21 August 2017

Dear Christopher,
Thank you so much for being part of the family and your kind words. We can't wait to welcoming you back at your home away from home soon!

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4 - 8 of 337 reviews

Reviewed 5 July 2017 via mobile

My overall stay at VIK was fun and relaxing with some needs of improvements.

Hotel property: the hotel property was clean and nice.

Room: I stayed in room 104. The room was clean and one of the updated rooms. I asked for an updated room and was accommodated. the only issue I had was with the bed. It was super uncomfortable for a couple days. I said something to staff and it was fixed with a pillow top the same day. The bathroom was lovely and the set up of the room was okay.

The beach: I really much enjoyed the beach it was the favorite part of my stay. It was very clean, the water was beautiful clean green/blue. There were hammocks and plenty of chairs. I would go for walks early morning when there's less people out. I also enjoyed it being next to the beach house where they served drinks, breakfast and food. Along the beach were also other areas to get drinks. The only complaint for the beach was lack of beach towels after noon. Bring your own !

Food: the breakfast buffet was my favorite. I'm terrible with names but the chef who does the omelets was very nice and made what I requested. The buffet item had fresh fruits, veggies and other Dominican breakfast items. My least favorite was dinner . Most of the time I ate at the buffet and other times I at the Mexican onsite restaurant. The dinner food offered in the buffet was at time bland. I'm a sea food eater and there weren't many options. During those evenings I ate Mexican food.

Customer service is why I gave 3 stars. I felt pressured by sales people. When I scheduled a tour, I was left waiting for 45 minutes. When it was time to leave I was told to leave my bags in the room and the bell boy would take them to the front for me. After 45 minutes, the bags were still in the room and I found out the driver was also waiting 45 min for me. There was poor communication between staff. I had to walk back to my room with the bell boy to get my bags and I didn't like that there are several pick ups and no announcements. Which I felt was terrible. Also, two days before my stay I asked for laundry bag and a sheet two days before my departure to leave with clean laundry. The main desk receptionist was at lunch and the person covering had no clue where to find the bags and the form . I waited 30 minutes while she ran around to find them; unacceptable! She later had an attitude with me and pass me the next day without saying hello because I expressed my discontentment with having to wait. I had an excursion shortly after and waisted 30 minutes waiting that I didn't have time to complete it . I believe front desk staff should be organized and informative with good customer service skills.

Stayed: July 2017, travelled with family
1  Thank Victoria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIK Hotel Cayen... B, Public Relations Manager at VIK Hotel Cayena Beach, responded to this reviewResponded 21 August 2017

Dear Victoria, thank you very much for taking your time and sharing your experiences with us. We are pleased to learn that you liked our property and your room and also very much appreciate your kind words regarding our omelets chef. Of course we also have taken very good note of your comments about the beach towels, food at the buffet as well as guest services and will discuss these points with the according departments in order to take the necessary actions to improve our services and therewith our guests' vacation experiences. We very much hope that we will get the chance to welcome you back here in the future.

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Reviewed 6 June 2017

I can't wait to come back again this October, this time bringing some friends and the in-laws... Honestly, I can't say enough about this resort... It's on the small side which I love, less walking is not always a bad thing... Barb and Melanie are amazing as is, Newton, Antonio, Yunior and Yoselin.. Amazing people! This place is like our home away from home and you could not ask for a more beautiful beach... The food at the VIP restaurant is top notch! Kudos to their great chefs... If you are looking for a wild and crazy resort, then look elsewhere.. If you are looking for pure beauty, kind people and relaxation, this is this place... You will also meet so many wonderful people and make many new friends... We just love this place!!

Room Tip: Please make sure to tip often, these people really work hard for you...
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  • Stayed: October 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank CollyB01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIK Hotel Cayen... B, Public Relations Manager at VIK Hotel Cayena Beach, responded to this reviewResponded 22 June 2017

Thank you so very much for all the compliments Colly. We can't wait to have you back here in October for another wonderful vacation at your home away from home!

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Reviewed 5 June 2017

Talk about having your own boutique quiet spot! The staff (Carlos, Nikki, et al) were really a great help and the service was always top notch at this relatively small hotel.
Probably the best of all was the immaculate renovated room and grounds. Someone said there was no WiFi in the rooms but that is incorrect. You have your own restaurant, swim up bar, and uncrowded beach as well.
The Cayena Beach Hotel (47 rooms) is right next to the Arena Blanca (400+ rooms) where you can visit and then leave - far too crowded, especially the beach. Also, the only WiFi at the the Arena Blanca is in the lobby.
The food runs from good to very good but not great. None of the desserts seem to have enough sugar. The house wine, both red and white, that is served at all the restaurants is terrible!
But this is Punta Cana. Very international and multi-lingual. We have visited here before as well as many other islands in the Caribbean and nothing is ever perfect. This is a wonderful hotel and beach area with all kinds of things to do and not do at the hotel(s). Give it a try for a great vacation.

Room Tip: Try room 102 on the first floor. Not oceanfront but renovated and really large. Away from most of t...
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tfpape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIK Hotel Cayen... B, Public Relations Manager at VIK Hotel Cayena Beach, responded to this reviewResponded 22 June 2017

Dear Pape Family, Thank you so much for taking your time to share your experiences with us, the tips for other guests and your kind words on our staff! Thanks to guests like you who share their comments and suggestions with us we can shift our focus on becoming better every day. We would love to welcome you back at our resort in the near future!

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Reviewed 24 May 2017

Beach, pool, quiet resort. Go next door for action. Overall staff very pleasant, Carlos was great, Nikki was wonderful and many others, however, convenience store and vip eating restaurant next to pool (Jocelyn-waitress) staff could use some customer service skills. Giving more resort information at check in would be helpful also. Some of the staff here play favorites to those that visit on a regular basis (setting up and blocking off beach loungers for them, etc...) and newcomers are left to fend for selves. So other than lack of customer service, relaxing and great vacay. Also rooms are very outdated and only 7 of the 47 rooms look like pic on website. Spent 1 day getting settled in after changing rooms. Thanks Nikki for assistance.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank alecia201193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIK Hotel Cayen... B, Public Relations Manager at VIK Hotel Cayena Beach, responded to this reviewResponded 22 June 2017

Dear Alecia, we highly appreciate your comments on your experiences with some of the staff members at the convenience store and the Elcano restaurant as well as the check in information. We have forwarded your review to the according departments in order to take the necessary actions to improve our services in order to meet our valued guests' needs. Furthermore we would like to thank you for your kind words on our staff members Carlos and Nikki. We all hope that you will visit us again.

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Additional Information about VIK Hotel Cayena Beach

Address: White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #82 of 112 Hotels in Punta Cana
Price Range: €100 - €419 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — VIK Hotel Cayena Beach 5*
Number of rooms: 47
Official Description (provided by the hotel):
Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more   less 
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