My husband and I stayed at this beautiful resort at the beginning of November. It was a golf/leisure holiday.
We arrived at the resort at night and we already knew how beautiful it was and going to be. The people at the reception were pleasant and helpful.
By the time we got to our room it was a little late and had to hurry to get to the dining room. There was food but felt a little rushed as it was time to close.
Our room was very comfortable (junior suite)and conveniently located due to the fact that the resort is humongous. The room was renovated and had somewhat modern furniture. The bathroom was ok, the shower was amazing. However when the AC kicked in it was very loud. The tv was working but apparently the cable/satellite?? Was not!!!! Could only watch a MINIMAL amount of channels, mainly Spanish. Which was very annoying!!!! We called maintenance 3 times but nothing resolved until the last day. Somehow we were able to watch 3 more channels!!!!!
There was a lack of consistency in room amenities, preparing the bed at night. We had that feature twice in 6 days. Towels were always available and the cleaning of the room was efficient.
The a la cart restaurants were good. Even though we had made reservations, there still was a wait time which we could not understand because there weren’t a lot of people. The buffet was very good. There were enough choices and everything was always tidy and clean. Breakfast had many delicious choices. The egg/omelette station, however, always had a line up.
The beach restaurant is nicely located. It was too bad that 2 days after we arrived it was shut down for renovations and we could not enjoy the beautiful view.
The beach was beautiful!!! White sand and very wide. There were some cabanas and some beds on the beach along with palapas. You could walk for miles and enjoy the view. Unfortunately the water was wavy which didn’t make it as clear as it should have been and sea weeds were a problem. The resort had a tractor that raked up the weeds on the beach but it was unattractive to have this vehicle do the job while people were on the beach sunbathing and playing with children. The beach chairs were not very comfortable.
Each bar had its own characteristics and the bar tenders were great. They were fantastic at mixing and preparing various drinks.
The whole property was beautiful and extremely well maintained. Every day the maintenance crew was working hard to make this resort a true marvel. During the day you could explore the property or just relax. Either one it was amazing. At night the resort was transformed into a magical place, especially the lobby. The ambiance was stunning with the candles placed everywhere. The main bar and the bar tenders were always mixing delicious cocktails.
The golfing experience was ok. The golf course was relatively in good shape. We enjoyed playing there. The only BIG complaint and annoyance came from the transportation to and from the golf course. This is due to the fact that it made stops at their sister hotels to pick up people whether or not people were there waiting. That wasted valuable time that we could have had at the resort. We were ready to get the shuttle at 8:20 from the resort and would get to the course anytime between 9:00 and 9:15. Out tee time was always at 9:00. So by the time we would start it would be a little late. Upon finishing our round we would have to wait for the shuttle to come which was at 1:00. Only 1 time we managed to get the shuttle at 1:00 because the other times we were late by 5 to 10 min which case we had to wait for the 2:00 pm shuttle which meant we were back at the resort by 2:45. The way that the golf transportation was implemented was REALLY frustrating, annoying and non functional from a customer/guest point of view. We wasted way to much time traveling!!!!!!!!!!! An extra 2 hrs was not an acceptable.
Overall we had a good time and met nice people from England.
Hope that our constructive concerns will help the management to make the resort experience better. Will we return? Maybe!!!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana