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“Paradisus lives up to it's name”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 5 August 2004

We have just returned from a two week holidy at Paradisus and regret not having booked for longer.

This is our sixth trip to the Dominican and this hotel is definately the best we have stayed in by a long long way.

The room (sorry suite) was superb, clean, roomy and nice and cool with lots of space. The maid service was good but as they don't speak English we had great fun using sign language and always got there in the end. So what if it takes a bit longer - who's in a rush in paradise !

All the resturants were excellent, more so considering we were in a third world country. On the last night it was my wife's birthday and the meal they laid on in el Romantico was superb. In England it would have cost us £120 at our local 4* hotel restuarnt and here it was all free - from the champagne to the courvoisier VSOP brandy with lobster starter, large chateaubriand main course, flambee pancakes and a birthday cake thrown in.

The staff were wonderful and Jackie left with half a dozen red roses.

They have just about any drink you want albeit you have to speak clearly to the barstaff even though their English is better than my Spanish.

I must say here that for the first week there was only one other English couple but we enjoyed talking to the "colonialists" from North America. There was always someone nice to talk to especially when they heard our English accents.

The only downside to the whole resort was that the beach shelters did get "reserved" quickly and early despite the signs saying not to before 10am. However being English, if the towel owners weren't there and it was before 10am the towels got placed on the flloor and the wind got the blame.

We didn't have any problems with upset stomachs but we did keep to the bottled water for drinking and brushing our teeth.

We also enjoyed the free spa facilities and it was like having your own swimming pool as no-one else seemed to want to use it.

Although there were trolley buses we tended to walk as it was the only exercise we got and the buses ran on Caribbean time.

If you want to buy anything the best bet is a stroll down the beach to the shops and remember to haggle and don't pay more than 25-33% of their original price. I loved it when they got all aggrieved at my first offer but it is a set up so you don't push so hard at the next shop.

All the staff were lovely and tried very hard to please (albeit usually at caribbean pace again) but considering it was very hot to have to work they all did very well.

To sum up if you just want to relax and live life at the caribbean pace, drink too much, eat too much and just enjoy yourself you cannot pick a better place that Paradisus - they can't do enough for you.

  • Stayed: July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank PrestburyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,138 - 9,142 of 13,286 reviews

A TripAdvisor Member
Evansville, IN
Reviewed 3 August 2004

We stayed at Melia Paradisus from July 10th - July 17th. I came with my wife and two girls, ages 8 and 5. However, we had a family reunion there which included family from Spain and Florida! When you ad it up, we were a group of 27 people! First of all, the service was fantastic even when faced with 27 people eating dinner at the same time. The key is to make RESERVATIONS! and no worries maan, be patient! This is the island lifestyle...easy does it maan! Where are you going the next day? Work?? Our favorite restaurant was the Japanese. If you come with kids, this will be a treat for them since they cook right in front of you, much like Bennihanas for those in the US. We also enjoyed the Mexican and the seafood one. No one got sick. There were no power outages. The weather was fantastic. The kids enjoyed the nightly shows which were very well produced and dancing merengue until 1 AM. The highlight for me was scuba diving for the first time. I STRONGLY recommend it for those who can. We saw some beutiful marine life...including a medium sized shark! There were plenty of bath towels and soap. We tipped $5 to the maid for water bottles and got a huge case that lasted the whole week! For those who want to get drunk everyday, make sure to tip so they ad some more alchohol in your drinks. The people who work there were really great and personable, of course we speak fluent spanish so we were able to strike up great conversations. But they want to learn English too. Some negatives are: the pool water was way too warm for my taste, slow room service, the batting machine doesn't work when it rains and of course leaving. Thats it! Go, Go, Go! It really is a beutifully designed resort. Makes you feel like staying and living there. Where else can you get caviar at a bar?

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Montreal, Canada
Reviewed 31 July 2004

We just come back from a 2 weeks vacation in Punta Cana. We did a week at Paradisus and Secrets Excellence. We are well place to compared two 5 stars. We are also experience travaller in south.

First, Secrets Excellence in a 5 stars but Paradisus is not! Paradisus is a 4 stars but you pay for a 5 stars...
We appreciated : Beach and massage (Anita)
We did not appreciated : Persistent seller of timesharing/excursions, etc (if we want something, we will go see then...), train process (allways full), unavaibality of the good restaurants ( we pay for a 5 STARS....), Towel problems every day...., room cleanest acceptable but not a 5 stars, Need more barman! take 10 minutes to get a drink..., All staff are in burn out...??? We pay for a 5 stars not a 3-4 stars!!!!!!!!, No body speak english, Unavaibility of catamarans...do you know what you will feel to do in vacation in 3 days at 3 PM...??? Not me!!!! So we did not do catamaran (and we pay for a 5 stars....)

For the same price, Secrets Excellence is a real 5 stars!!!

Have a good vacation.

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2004

We visited the Paradisus from July 9th until July 23rd the summer of 2004.

The grounds are very beautiful, but the service is horrible. Most of the staff do not speak English.

The restaurants have decent food but the service is very weak. The beach is beautiful, but the hotel always runs out of towels.

The rooms are decent, but the maid service is very bad. Rooms are barely cleaned on time. Pillow cases are missing and they often forget to replace shower towels.

I must say that the Paradisus is the farthest thing from a five star hotel. The horrible service just ruins everything about the resort.

2  Thank Carine1320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2004

My husband and I just returned from the Paradisus on July 18th after a week stay and it was wonderful! Like many others, I read the reviews and worked myself into a panic for no good reason. I honestly think some people wrote a review for the wrong hotel!

The room was beautiful and cleaner then some chain hotels I have stayed in here in the US. The food was better than what I expected (especiall after reading some of the reviews). The buffets were excellent for breakfast and lunch and had a variety of selections. They do try to cater to all the different types of people who visit the resort. The a la carte restaurants were wonderful and we had a delicious meal everynight! Neither of us got sick, in case you were wondering.
The beach and pool were equally beautiful but I preferred the beach because of the cool breeze and refreshing ocean. The pool area does not get the seabreeze and I found the pool temp. to be rather warm and not refreshing at all. The hotel offers many water activities that are included in the price of your stay.
The service was also excellent. We tipped $3 to our servers and they took care of us. Please remember, you are in a foreign country that is also a third-world country and these people depend on the tips for part of their salary. The country is extremely poor and the large resorts depend on their own generators for electricity. The power did go out on our last night a couple of times but there was a wedding going on and I think the generators can only handle so much! It was a minor, MINOR, inconvenience. The Caribbean is not the United States and if you keep that in mind you will have a truly magical time!

5  Thank Kristin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Punta Cana
#16 Casino Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
Price Range: €220 - €575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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