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Reviewed 27 July 2022 via mobile

The resort is huge, however it becomes less appealing when you realize the limitations.
Stayed in the two bedroom suite, clean and absolutely spacious. We had a group of five everyone had their own space and then some.
However Wi-fi is terrible, make sure to have a data plan. Restaurants were good, buffet hit or miss.

If you enjoy top notch alcohol, and partying I would not stay here, because you would be disappointed. The major issue is the wristbands, I had the next to the highest level and couldn't access three beach areas which also housed the ice cream bar, crepes and better grill. The above should be available to everyone. I stayed at cheaper resorts and had way more amenities and snack options. Entertainment is just ok, I have seen better.

I enjoyed the beach/pool areas that felt luxurious.
This place is for you if you want: a nice and clean space, plan to chill and unwind completely, be in bed by 9/10pm, and don't expect a lot of amenities.

Date of stay: July 2022
Trip type: Travelled with family
Thank deer1214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 1 September 2022

Dear guest,

Thank you so much for taking some time to express your impressions during your stay at Presidential Suites in Puerto Plata.
Your review and comments are very appreciated by us in order to improve our operation.

Thank you so much for your opinion.

Warmest Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2022

I truly believe that if anyone is going to stay at this Resort I hope you read this review before booking and book at the other Resort Tropical which is much nicer, cleaner, and better service.

To start off it was my birthday weekend and the first room we checked-in too the bed mattress felt like a kid mattress and I could feel the springs on my back. After the 1st night in that room we complained and we were moved to the same room just 3 floor ups. This room the tube was clogged and the sink too. We complained with guest service and front desk and they did nothing about it for 2 days by the second day we ran out of beer and water and we called to get the fridge refreshed and we never got any water or beer for the remaining of our stay which was 4 days later. the service sucks and the beach is not in that resorts its at the other resort which you have to take a shuttle to get to since its a long walk in the heat and up/down hills streets. the pool looked green and dirty and the restaurant at this resort really suck. They had not flavor and taste nasty. The bar only had 4 options of alcohol and it tasted like crap. Our stay was horrible and the Resort took us on a tour to upgrade our wrist band which turned out to be a lie since we didn't buy one of their timeshares and don't fall for the 1 hour tour cuz it was 4 hrs. of nothing and prices were crazy expensive. The COVID-19 test to return was done at the other resort Tropical which was a lot nicer and cleaner. We had to wait almost an hour to get the test done to then get the results back at our hotel after they tell you to wait for the results there which we wasted another 45 mins for nothing. The people working there accept you to tip them every time you ask or want something if not they don't service you or they just walk away and forget you ever asked them.

Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank Carloss75200169
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 18 June 2022

Dear guest,
Thank you so much for taking some time to express your impressions during your stay at Presidential Suites Puerto Plata.

Your review is very appreciated by us and your comments are very useful.

We would like to assure you that we have taken all your observations into account in order to give the proper follow-up.

On behalf of the Management please accept our sincere apologies for any instance of inconvenience experienced during your stay with us.

Respectfully yours,
The Management Team

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Reviewed 24 February 2022

: the property is clean and well-maintained and the pools are great, the staff are very friendly and helpful, The rooms were very spacious and comfortable. Any maintenance issue was taken care of quickly. Beaches were uncrowded and beautiful. Water is clean and warm, and there are some little waves for boogie-boarding but nothing unworkable for little kids or seniors. I loved the cabanas, which are free and were almost always available. The resort had great food. They even offered some authentic Dominican dishes if you're interested in trying something new. Don't miss the "mamajuana," a Dominican specialty spiced rum/wine drink. Wine selection is just red or white, and restaurants don't serve a full bar, but we never were lacking. Best pina coladas are on the beach. If you order drinks from the beach in the morning before they run out of glassware, they are super generous with the portions and the style.
Without going into an extra long post here, we simply had a great week long family vacation

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank JackieK0212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 2 March 2022

Dear guest,

Thank you for your positive review! The nice notes like the one you kindly posted on TripAdvisor are very appreciated by us.
We are grateful for you taking some time to express your impressions during your stay at Presidential Suites.
Your comments encourage us to continue improving our services.
Thank you for staying with us and we look forward to being able to welcome you back.

Warmest Regards
The Management

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Reviewed 23 February 2022 via mobile

Money trap don't even bother coming to this hotel... Pushing you to buy property in order to give you golf carts that they promise you. It's just a huge hustle since the moment you come in. Employees believe they deserve the tips they aren't grateful or believe they need to work for it. Been to many inclusive this was by far the worst.

Date of stay: February 2022
Trip type: Travelled with family
1  Thank LMontero77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 24 February 2022

Dear guest,
We thank you for your feedback and for giving us your point of view about our property and services as it helps us to improve our standards.

On behalf of the Management please accept our sincere apologies for any instance of inconvenience experienced during your stay with us.

Respectfully yours,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2022

Just the right size to have all the services but small enough to have friendly staff that always greeted you with a smile. Able to visit other Lifestyle Resorts on site via shuttle & golf carts to enjoy their amenities as well; a variety of restaurants, spa (great massages & hot pool), and beaches.

Wide balcony that was well furnished and spacious rooms that were very clean.

A special thanks to Kathy at the front desk for all of your extra efforts in taking care of us over the two weeks that we stayed at the Presidential Suites. It helped to make our trip very stress free.

Date of stay: February 2022
    • Sleep Quality
    • Rooms
    • Service
Thank I2773PLlindas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 24 February 2022

Dear Guest,
Thank you for taking the time to write a review about your stay at Presidential Suites.
We feel really happy and motivated reading such a nice opinion about our resort, services and staff and appreciate that you have shared it in TripAdvisor with other future guests.
It would be a pleasure to host you again in the future.
Warmest Regards
The Management

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