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Reviewed 14 December 2021

The 2-bedroom, 3 bathroom suites are amazing. Good beds, furnishings, bathrooms, jacuzzi tubs, AC, fans, TVs, lighting, and housekeeping. The staff were all very helpful and kind. The sales staff we encountered were persistent but we were not obligated to attend a sales presentation and they honored our polite declinations to attend. Concierge Juliana and others at front desk were always responsive to questions and requests. Although the shuttles ran dependably at least every 15 minutes, we found many other resort staff driving vans or golf carts were more than willing to take you where you wanted to go onsite. The restaurants, bars and beaches available to regular guests were quite adequate and enjoyable. The buffets could improve their variety, but what they did serve was very good. There did not appear to be any staffing shortages and the staff members, housekeepers, drivers, bartenders, and servers were almost all friendly and helpful. They were most deserving of the tips we gave them. The Italian and Brazilian specialty restaurants were our favorites. Unfortunately, we could only make three initial reservations, and we had to make reservations in the mornings for the days we did not have reservations. The resorts could do a better job informing guests what activities were happening onsite, and what restaurants and specialty food locations and beaches were available to us, and which were not. It was confusing to know what our status in the resort was, what was available and what was not, and what was the difference between guests, members, owners, VIPs, and the different colored wrist bands. The onsite Covid testing the day before your departure date was much appreciated. It went fairly quickly, but they could have improved the process with a half sheet of instructions and explanation of the steps of the process. We went on the Tip Top catamaran snorkeling excursion and it was well worth the money. However, some of the guests drank too much and got obnoxious. They seemed to think because they were so drunk they did not have to wear their face masks on the bus taking them from Ocean World to the Lifestyle resort where they were staying. Unfortunately, the bus host for the excursion company did not enforce the face mask wearing requirements even when it was called to his attention. He asked them to put their masks on, but let them ride without wearing their masks. At the actual resort facilities, the mask requirements were strictly enforced, which we appreciated. We took a taxi tour of the city of Puerto Plata, which was very enjoyable. We found the Dominican people to be very grateful for the return of tourists to their country and resort. Tourism is the predominant sector of their economy and they are very welcoming.

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eldoprado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 17 December 2021

Dear guest,

Thank you so much for your review and for taking the time to write about your stay with us.

It is of great importance to know our guest´s experience in order to improve our services.

We are really happy to read such a nice opinion about our services and facilities. We will take into account your suggestions.

It would be a pleasure to host you again in the future.
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2021

First time to the PS and the DR and from the beginning we felt like family. Kathy and Julissa at the front desk made our stay carefree and smooth sailing from check in to check out. Arranged our transportation, dinner reservations, covid testing, etc. The unit was beautiful and very clean, had everything we needed. Can't wait to go back next year. Huge resort, didn't get a chance to see everything.

Room tip: PS is quieter area of resort, need to use shuttle to get to most of the restaurants, entertainment, water views
Date of stay: November 2021
    • Value
    • Rooms
    • Service
Thank Inspire552386
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 17 December 2021

Dear Guest,
Thank you for your great comments and positive review.
It would be our pleasure to welcome you back to Presidential Suites for another unforgettable vacation!!

We will share this review with the mentioned staff.
Thank you so much!!

Sunny Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2021

This place is amazing, a dream come truth. The service provided by Ms. Kathy Luciny couldn’t have expected less. Very attentive, courteous. Overall my family and I enjoyed very much and are looking forward to returning very soon.

Thank you Ms. Luciny for su amabilidad y excellent servicio.

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank K6433YLanaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 9 December 2021

Dear Guest,
Thank you for your great comments and positive review.
It would be our pleasure to welcome you back to Presidential Suites for another unforgettable vacation!!
We will share this review with the mentioned staff.
Thank you so much!!
Sunny Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021

All the food was nasty and limited. You only could go in limited area because the other was for members only. Everything was so far apart and have to wait for Suttle service. The resort do not tell you about different activities or areas they have. You just have to find out on your own. The activities at the resort was limited too.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank DayTrip589441
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 3 November 2021

Dear Guest,

Thank you for taking the time to share your comments with us. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments are very helpful to improve our services.

Best Regards,
The Management

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Reviewed 19 October 2021

Honestly, we were just elated to be away. The resort is large and beautiful. The best areas can't be access by most and are limited to members and owners which makes the experience mediocre for me. The best resturants, drinks, and beach and pool locations were not available to my group. We were VIP for 2 areas and 9 of approximately 20 restaurants. The food was average and not great and the drinks were bottom shelf.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank carmellah2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management Team, General Manager at Presidential Suites, responded to this reviewResponded 3 November 2021

Dear guest,
Thank you so much for taking some time to express your impressions during your stay at Presidential Suites.
Your review and comments are very appreciated by us in order to improve our operation.
Thank you so much for your opinion.
Best Regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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