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Reviewed 19 March 2020

It was all awesome mainly the customer service. The food was good and the facilities were very clean, the view enchanted me because we were between mountains. I really recommend this resort. I just want to say thanks for making my honeymoon a terrific experience.

Room tip: Nothing. It was amazing.
Date of stay: February 2020
Review collected in partnership with this hotel
Thank cagarcial
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management T, Manager at The Royal Suites, responded to this reviewResponded 21 March 2020

Dear guest,
First of all we would like to thank you for choosing The Royal Suites as the hotel to enjoy your vacation and we also would like to thank you for writing your opinion about your experience.
We really appreciate your positive review!
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019

Loved my stay at lifestyle so much Dec 13-15 that we decided to stay another night through the 16. The service is great, rooms out of this world, and so many activities you would need an entire week to actually get to see and do everything. The food was great and the service at the VIP beach spectacular. Honestly the only downside was that at Casa Blanca it took the waitress/waiters a little longer to service us (Dominican couple) than it did other guest that physically look to be from other parts of the world but other than that it was the perfect vacation.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Carolin d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management T, Manager at The Royal Suites, responded to this reviewResponded 19 December 2019

Dear guest,
Thank you for your positive review! The nice notes like the one you kindly posted on the TripAdvisor are very appreciated by us. We are grateful for you taking some time to express your impressions and observation during your stay with us. Your comments encourage us to continue improving our services.
Thank you for staying with us and we look forward to be able to welcome you back.
Warmest Regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2019

Stayed for a couple of weeks and need to mention a few employees who went above and beyond.

Junior Vasquez, our concierge, who made sure everything was right. He would track us down on the resort just to make sure we were happy.

LILO and Angel at the tennis and pickleball courts. Rained a lot of nights, they would be there in the morning getting the water off with a squeegee. Great guys.

Pedro ( Happy Happy) at the bar, always in a good mood.

Kelsie at Vienna coffee house, always great coffee

Del at the bar on the Terrace

Thanks

Date of stay: December 2019
Trip type: Travelled as a couple
Thank anthonyhenday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management T, Manager at The Royal Suites, responded to this reviewResponded 16 December 2019

Dear guest,
We appreciate so much your review and opinions.
It is an honor to know that our staff provide our guests the natural warm and hospitality that characterize the Dominican people.
Please be assured that your nice comments will be forward to our staff. They will be delighted to know that they are making a difference in each guest experience.
We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.
Looking forward to welcoming you once again!
The Management

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Reviewed 11 November 2019 via mobile

We love the lifestyles resort and we wanted to give a shout-out to the exceptional staff who made our vacation a great one. The bartender named Media at La Cayena is your first angel. She is always smiling, laughing and a welcoming spirit. Juan the bellhop was terrific and accommodating to our needs. Also great with names—remembers everyone by name. Pedro at the Chasers bar by the Royal Suites is always “happy, happy”! Every morning we had espresso in the Vienna Coffee shop and the women working there were very good. These folks in addition to many others made our week here a fun and relaxing one!

Date of stay: November 2019
Trip type: Travelled as a couple
Thank shelleyo153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management T, Manager at The Royal Suites, responded to this reviewResponded 14 November 2019

Dear Guest,
Thank you for your comments and review. It would be our pleasure to welcoming you back at The Royal Suites for another unforgettable vacation!!
Sunny regards,
The Management

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Reviewed 6 August 2019

first when we arrived to the Hotel they told us that we had another room different to the one i had reserved before and thats how i got to the royal suites, the room was ok, even thought it wasnt the one i reserved, but the food is not the best, they didnt have shrimps, and it was a mess to get to the meat, too many people and only one chef working with the grill....everything was to far away, and only VIP ghests are able to use transport inside….well i do not recomend it.

Date of stay: August 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank drpedrothen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Management T, Manager at The Royal Suites, responded to this reviewResponded 8 August 2019

Dear guest,
Thank you so much for taking some time to express your impressions during your stay at The Royal Suites. Your review and comments are very appreciated by us in order to improve our operation.
Thank you for staying with us.
Best Regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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