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Reviewed 12 August 2022

This is a fantastic property with a great stretch of beach, it is stunning. The rooms are average to above average, not terrible but not stellar. The food in the restaurants is good with moments of great and poor. The only place I would eat the steak is in the buffet when you watch them cook it and tell them when you think it is done. The Italian restaurant had, in my opinion, the best meals. Drink the wine or use it to remove rust on an old car, that is up to you. Maybe if you drink enough of it you will clear out your arteries to avoid bypass surgery. The pools are good but are starting to show their age and need work. The swim up bar liquor is at best suspect (I have heard stories but can't confirm) The staff was outstanding, I really enjoyed their attitude,friendship and just wonderful personalities. If you go these folks were excellent;
Concierge staff
Peter, Felix, Darlingg, Andy, Wally and Jordania (last but not least)

In the Buffet,
Ana Marie (the nicest woman in the resort!)
Julian

Beach Staff
Euclids, Francisco and Ferreira

In the Coffee bar;
Alejandro



I caveat this whole review with the following, "I paid a 3 star price and received a three star resort and I got what I paid for"

Date of stay: July 2022
    • Value
    • Location
    • Service
Thank Izzy812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your review.

We appreciate your time in sharing your feedback from your vacation with us.

Also, we have share your positive feedback with the staff.

Additionally, we take your constructive comments and revise where necessary in order to take the necessary steps to improve.

We trust to welcome you back, in the meantime we continue to work for our guests to leave this resort with pleasant memories of your vacations,

Receive a cordial greeting,

Alejandro Castillo
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2022 via mobile

Love love love this resort❤️❤️❤️Service is excellent from all staff…..food is delicious, entertainment is very entertaining thanks to Skinny Boy, he’s the life of the resort entertainment.. Must do tours, ocean world, city tour and paradise Island.

Date of stay: August 2022
Trip type: Travelled with family
Thank 493nekeishad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your review.

We sincerely appreciate your time providing your feedback regarding our hotel. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Trusting to welcome you back soon to this resort,

Alejandro Castillo
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2022

Thank You to Baby for the amazing hospitality. Such a a sweet girl full of heart! She made us have alot of fun at the resort, very satisfied. I will happily return for resort just because of how she made it way better.

Date of stay: August 2022
Trip type: Travelled with friends
Thank O214LObrianc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your review.

We are pleased to learn that your holidays at this resort were so much fun.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Receive a cordial greeting,

Alejandro Castillo
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2022

Great place to spend time with friends and family! Workers are very friendly! Entertainment crew is very nice makes your time at the pool very fun! Baby is part of the entertainment crew and was the best ! I would recommend to come to spend time with family.

Date of stay: August 2022
Trip type: Travelled with friends
Thank Kvgb1298
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your review.

We are very pleased to learn that your stay at this resort was excellent.

In addition, we pass this comment to our entertainment crew members and trust to welcome you back again soon,

Receive a cordial greeting,

Alejandro Castillo
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2022 via mobile

This is one of the worst hotel/resort in dominican Republic so far. After checking in to a room with dirty towels, dirty bathtub we were asking for an upgrade. We got a room with pool and ocean view. Very nice I must say. The rest is disgusting!!!!! As they are pretending to be a 5 star hotel/resort those are the facts : no room service, you have to pay a 20 dollar fee in order to get the beer. Plus!!!! You have to pay for your beer. Hahaha... US5 a bottle!! What a joke! The room, remember upgraded!!! Was having incredible bad finishes!!!! Coffee machine didn’t have coffee!!! Light fixtures were missing the bulbs, bathroom mirror you could see the wires coming out !!!!! Toilet lid was off, emergency button was broken, bed was broken, safe was having electrical cables inside!!!Bed box was rotten you could see the foam !!!! This resort doesn’t deserve not even 2 stars!!! I will never recommend it to anybody!!! The persons that rate it 5 stars must be on medication or never went to another places!!!!!! No beach services !!!! The manager of the facility I’m quite sure he never goes through his property!!!!

Date of stay: August 2022
Trip type: Travelled as a couple
2  Thank sorinn905
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your review.
Firstly, on behalf of the resort my sincere apologies for any inconvenience.

As for the downfall of your arrival, I am glad to learn that the Reception Team as well as Guest Service gave a prompt solution for an room upgrade, since the inconvenience you share on this comment are not the standard for this resort.

In exception to presidential suites and imperial suites, minibar includes water and a selection of soda.
Also, to clarify that all drinks are free of charge in all bars, including 24/7 Bar ´´Legends´´ located close to the lobby. In the request of Selected Wine Bottles and Champagne bottles ordered at the Main Restaurant, Specialty Restaurants or any bar are at additional charge. Also, room service fee is applicable when ordering any meal from restaurants to be delivered to your room.
We have taken your comment to revise with the executive team, as it our aim that our guest experience during their holidays at the resort is entirely satisfactory.

Once again, my sincere apologies and thank you for your review,

Receive a cordial greeting,

Alejandro Castillo
General Director

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