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Reviewed 9 August 2022 via mobile

My stay with my family at Senator was very enjoyable and very well worth. The food, drinks, and entertainment were overall great for everyone. Special thank you to Baby, Skinny Boy, Dominican Justin Beiber, and Moquito for keeping my entire family entertained throughout the week.

Date of stay: August 2022
Trip type: Travelled with family
Thank motesst
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 29 August 2022

Dear Guest,

Thank you for your review.

It is a pleasure for us to receive your comments, without a doubt words like yours help us to continue working hard so that the experience of our clients in our hotels is pleasant and pleasant.

We will be delighted to receive you again in our hotel soon,

Receive a cordial greeting,

Alejandro Castillo
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2022

They animation crew was so hype. I loved all the games they ran and the sick bandanas. Special thanks to Baby for teaching me how to dance merengue!!! The food was fire and the night shows were lit.

Date of stay: August 2022
Trip type: Travelled with family
Thank Q8947FWlucash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 29 August 2022

Dear Guest,

Thank you for your review.

Thank you so much for sharing your experience with us. Please know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day.

Trust to welcome you back soon,

Receive a cordial greeting,

Alejandro Castillo
General Director

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Reviewed 8 August 2022

My family had a one week stay at The Senator Hotel and Spa. We had a great time. The entertainment crew was great. A special thank you to Baby for keeping our teenaged boys and girls entertained during the daily activities. Aplausa aplausa aplausa to the Dominican Justin Bieber, Skinny Boy and Dora.

Date of stay: August 2022
Trip type: Travelled with family
Thank annaritam930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 29 August 2022

Dear Guest,

Thank you for your review.

We are happy to know that your stay at this resort was excellent.
In addition, we share your positive feedback with the work team and trust to welcome you back in the near future,

Receive a cordial greeting,

Alejandro Castillo
General Director

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Reviewed 7 August 2022

We stayed at the Senator from July 29-August 5 in building 8. We loved our stay and would definitely return. We are considering going back for March break. The resort is beautiful and beautifully laid out. Everything is close by which we loved. Our rooms were clean and the beds were extremely comfortable. The beach beautiful, water a bit rough but no big deal. Food was good. Always fresh food and plenty of selection. Staff were extremely friendly and helpful. Special thanks to Maria who kept our room clean and tidy.

Excursions: for $40 CDN we got a car ride into town with an escort who gave us a special tour of Puerto Plata. Lots to see and we’ll worth it.

Monkey land, loved it. Could have done without the coffee demo and history lesson though and the artisan area. Squirrel monkeys were amazing. You are in a cage where you get to feed them. So much fun.

Take the cable car! Wow! We opted for a taxi to the cable car and walked the grounds our selves. The views were spectacular!

A couple of small things which really didn’t impact our stay but think would be helpful-

1) mist or some sort of device at the entrances where food is would be helpful to keep flies out.
2) Pool tables in the sports lounge and or other games
3) towel service was great the first few days and then we would not get fresh towels until late afternoon

Looking forward to returning. What a beautiful resort.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank 839cocol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 29 August 2022

Dear Guest,

Thank you for your review.

We are pleased to learn that your holidays at this resort were amazing for you as well that you took the opportunity to learn about the culture and the city of Puerto Plata during your time at this resort.

In addition, I really appreciate your constructive feedback about possible improvements to our product so that we know what we need to change to fully satisfy you as well as your positive feedback about our staff.

We appreciate the trust you have placed in our hotel and the time you have spent writing your comments. We will continue working in the same line for the satisfaction of our guests. Thank you and we will be delighted to welcome you again at our hotel.

Receive a cordial greeting,

Alejandro Castillo
General Director

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Reviewed 6 August 2022 via mobile

Do not be fool by the pictures. This resort needs a lot of TLC. The main pool is in desperate need of repair. Large chunks of concrete have fallen off and lay as hazards ready for people to cut their feet as some of the people in my group did. The rooms are in desperate need of updating, the furniture don’t match the look of the exterior of the resort. The food is mediocre at best but you’ll find something to keep you from starving. The best part of this resort is the animation team, shoutout to Skinny boy, Pollo, La baby & Justin Bieber the made our vacation more entertaining and fun.

Date of stay: July 2022
Trip type: Travelled with family
2  Thank A3050HPkarenp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alejandro Castillo, Director General at Senator Puerto Plata Spa Resort, responded to this reviewResponded 6 September 2022

Dear Guest,

Thank you for your review.

We are disappointed to learn that your stay at this resort was not as pleasant as it could have been.
As we read your comment regarding the pool, I have passed an urgent note to Maintenance Director and corrected the topics you mentioned.

Also, for room description and pictures, we have several categories and types of room which we do our best and most accurate description and photos on our official website as well as in the main reservation channels.
Nevertheless, I am very sorry that you may have thought that with the “All Inclusive” offer we intend in some way to confuse our Guests.
In this sense, we try to be very honest in the descriptions of the brochures and the services that we offer and we believe that the same happens with the "All Inclusive", in addition to having a product that we sincerely think is of very good quality, since it has a wide variety of products and brands, mainly top brands, from which you can choose.

I would also like to tell you that in recent years and due to the different requests from our guests, we have included more options within the all-inclusive plan in our offer.

We hope to receive a new opportunity to welcome you back to this resort or any of the resorts from Senator Hotels chain,

Receive a cordial greeting,

Alejandro Castillo
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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