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Iberostar Costa Dorada
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Reviews (7,832)
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Reviewed 13 March 2018 via mobile

Nice hotel all inclusive, good choice of food but make sure you book your restaurants as buffet gets a bit boring, rooms dated but ok, WiFi good, pool and pool bar excellent and lots too do. Check in wasn’t great and some staff are excellent others not not brilliant but overall very good and would stay again!

Stayed: March 2018, travelled with family
4  Thank knealed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada, responded to this reviewResponded 14 March 2018

Dear Guest,

On behalf of the entire team of our IBEROSTAR Costa Dorada we want to thank you for your recent stay with us.

We also thank you for having written this review, in which we can see more or less how your holiday was on our destination.

We appreciate those positive points highlighted as well as those that we need to improve, which we have already share it with the management.

Thank you for saying that overall you had a good stay and you would stay here again.

Warmest Regards,

Quality Manager Online
IBEROSTAR Dominican Republic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

Stayed here 5th - 12th march with my wife and little girl.

Hotel is very well kept and surroundings are beautiful although rooms could do with updating.

We stayed in a junior suite (5218) however I would recommend saving the money as not worth the extra at all. We travelled with friends who were in block 2 with a pool facing room and there room I would say was a nicer room with nicer views ( our sea view was actually palm tree tops lol)

Food was great, lots of choice and resteraunts were also very good.

Entertainment was fantastic with good variety, I never personally done a lot with animation team so can't comment but all were nice.

Overall highly recommend.

Stayed: March 2018, travelled with family
3  Thank youngr984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada, responded to this reviewResponded 14 March 2018

Dear Guest,

We are very happy because we could have the chance to have you under our cared while you were vacationing.

We appreciate the time you took to inform us about some of the details of your experience with us, Thank you for highlighting our exquisite gastronomy and fantastic entertainment.

On the other hand we are sorry if you were not happy with the location and upgrade of your room, we have share it with the management in other to take it into consideration by the time of the upgrade to any other guest.

Once again, thank you and please come back soon to make it more special.

Warmest Regards,

Quality Manager Online
IBEROSTAR Dominican Republic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

We have just returned from a seven night break at this lovely hotel and would highly recommend if you would like a stress free vacation,lovely friendly staff who try to make your holiday very special and all done with a smile.The grounds of this hotel are superb with Peacocks,Turtles and Pink flamingoes giving it a very special feel. The grounds of the Hotel lead to a lovely sandy /palm tree beach where you can spend many hours sunbathing .The only downside of the beach are the many beach sellers trying to encourage you to their Market that is simply metal shacks and rusty and old stock, be aware and avoid. Not Iberostars fault but maybe an issue that they could raise with the authorities .
The room we stayed in was a little dated and would benefit from an upgrade but the bed was really comfortable and was a peaceful location, the maid was excellent and created lovely towel animals,restocked fridge and maintained the room to a high standard.
The food was well prepared with good options from breakfast to dinner. We thought the snack bar was superb and all the staff were a credit to the hotel.
In summary a great stay from day one and memories to last . Congratulations to all at the Iberostar Costa Dorada.

Room Tip: Email in advance as our request was honoured.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
6  Thank Peter Neal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada, responded to this reviewResponded 13 March 2018

Dear Guest,

Thank you for selecting IBEROSTAR Costa Dorada to serve you during your recent holiday to the destination and for taking the time to share your kind remarks on TripAdvisor. It is exhilarating to know our services and facilities created a delightful impression of our lovely resort during your holiday.

We appreciate also your feedback as we will be working and reinforcing those things we might need to improve. Thank you again for your kind words and we are glad that your overall experience was very positive. We look forward to welcoming you back soon.

Graciously,

Quality Manager Online
IBEROSTAR Dominican Republic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

Just got home from my 10th Wedding Anniversary vacation with my husband and enjoyed every minute of it. We left the kids at home so we don't have an opinion on the kid club but from what I saw, it looked great!
When we arrived at the hotel (after about a 30 min shuttle that stopped at 4 other hotels before us) and we were greeted by Alan. We were starving and wanted to get a bite so they checked us in very quickly and walked us to our room while showing us some of the hotel features. Our room was clean and wonderful all week. Maid service put extra beers in our room each day when a tip was left and kept the room very tidy.
Unfortunately the ocean was closed due to a crazy storm that blew in so we didn't actually go into the water but we spent everyday on the beach. There was always a couple of chairs and table for us no matter what time we arrived.
My only serious complaint was that the longer we were there, the more we heard of people getting sick with a couple of people actually going to the hospital. Now I know the food can upset a tummy on a good day but this ruined my eating experience because I LOVE seafood and was eating beef all week. I watched a breakfast chef put not really cooked eggs into a dirty plate that had been out there all morning. As well, my husband cut into a slider that was completely raw. At the Japanese restaurant, the chef was told there was an egg allergy and he kept using the same tool for all of the food (including the chicken and beef when it was RAW) Otherwise, we didn't get sick but WATCH YOUR FOOD!! I wish I could have eaten the beach Pailla or the Lobster dinner but I was too scared.
Back to why I gave this a 4 star review. THE STAFF!!! OH man, these people were the friendliest I have ever experienced. Pepsi, Wifi, Justin Bieber, Mickey, and Alan all made our stay so special. We even had a day bartender at the beach and an evening bartender at the lobby and disco that knew us by name.
Disco is good depending on the night and who goes. We went 4 nights of the 7 and had fun!
Pool is super clean but we didn't hang out there because it was too hot! We stayed at the beach.
Entertainment is ok...good for something to do while waiting for the disco to open. But there are SO MANY daily activities. You even get medals if you win them so we would go daily to many of the activities and came home with 9 medals (bling bling).
Overall, I would highly recommend this resort and plan on returning with my kids next year. I just hope they clean up the sanitary practices of the food handling and this would be 5 stars for me!

Stayed: March 2018
5  Thank purpleskittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada, responded to this reviewResponded 13 March 2018

Dear Guest,

On behalf of our management we would like to thank you for writing a review following your recent stay at our Hotel IBEROSTAR Costa Dorada.

Thank you for resalting the gret experience you could live on site, mainly thanks to our incredible staff who is always making their best to pleased our guest.

On the other hand, we regret to know that you were scared of eating some food during your stay with us, we inform you that the hotel has a department that is responsible for the quality and hygiene of our products to be consumed by our customers. However, we take our guest comments very serious and this is why our management is already informed of these situations which will be immediately verified and corrected.

We appreciate your feedback as we will be working and reinforcing those things we might need to improve. Thank you again for your kind words and we are glad that your overall experience was very positive.

We look forward to welcoming you back soon.

Quality Manager Online
IBEROSTAR Dominican Republic

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Reviewed 12 March 2018 via mobile

This was my first time here, beautiful place, beach was lovely, good drinks. Staff 5*. Clean pool and rooms. Night show very good, lots of different shows. Entertainment guys were the best especially Wi-Fi he was the best, Justin beiber, Mickey mouse, Maria, Richard and Pepsi cola we love you guys!

Stayed: March 2018, travelled as a couple
1  Thank Molly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada, responded to this reviewResponded 13 March 2018

Dear Guest,

Thank you for coming for the first time to our IBEROSTAR Costa Dorada and for sharing your experience with us.

We are more than happy to read that all the offerings got perfect to you and this does not surprises us because, we always make our guest feel great and as if they were at home.

Thank you for highlighting all those names of the staff who went extra miles to please you.We will commend them.

Please come back for a second perfect stay,

Quality Manager Online
IBEROSTAR Dominican Republic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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