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VH Gran Ventana Beach Resort
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Reviews (5,883)
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Reviewed 5 April 2018 via mobile

Thanks Gran Ventana especially to Eduard Ramos for his a great service Eduard Ramos is a excellent Person He does a excellent Job Congratulations Gran Ventana you guys have there a excellent Man of work is Eduard Ramos

Stayed: February 2018, travelled with family
2  Thank Lucinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We were back again at the end of January for two weeks at our "home away from home". If you want an affordable holiday at a 4 star resort with 5 star service, then the Gran Ventana is for you.

Over the years we have met many friends from all over the world and most of them return the same time of year. We hope that the UK flights to Puerto Plata will be reinstated for the 2019 season so that we will see them there again.

We were able to have our usual room in the Saona building which is a regular (superior) room but being creatures of habit, we love the location. Thanks, Miledys. Our maid, Maria Isabel, once again kept the room spotless. Cleanliness is very important and the maids are working hard washing the hallways and stairs several times a day. If you need to get a more soft, hard or lumpy pillow, just ask and they will accommodate your request. Also bring with you a few plastic hangers for the closet as we find we usually need a few more. There is a retractable line above your bathtub so you can do a little hand washing of your smaller items and you can use the chair on the back of the balcony as one should not use the balcony railing for drying!! The laundry service (if needed) is also very reasonable. We also bring a small plug in light for the bathroom as it is dark at night and a small flashlight.

We love the Dominican coffee which is brought out freshly brewed in a big urn to the coffee station near the main buffet at 6.25 ish and is replenished with fresh coffee all day long. Hot milk and boiling water are also in large urns with tea bags for those tea bibbers (which we are at home).

Breakfast at the Almejas Buffet starts at 7.00 am and there is some much variety. We usually finish off our breakfast with fresh fruit smoothies made to order by Juan (Eduardo) At lunchtime there is choice between the beach restaurant which opens at noon and serves mostly snack like food of which one of the favourites is the chicken wings or the main (Almejas) buffet which opens at 12.30. I love the latter as I am such a fussy eater and there is more choice of veggie and fruits but yet MCB can still have a burger and fries. I particularly love the grilled fish.

Of the three a la cartes, our favourite is the Ocean Grill and the guava spare ribs. Favourite dessert is the crème brulee at the Octopus.

Being a family owned resort with guests being treated like family, it was good to see some promotions amongst staff that have been at the GV for a number of years. Congratulations to our favourite waiter, Augustin Joel, who is now a capitan in the main buffet. Also congrats to Solange who is now Guest Services Manager and welcome back, Vilma, who is Social Media Manager.

We spend most of our day at the beach and have a preferred location under one of the many palapas. There has been a middle row added since our last visit which does make the beach a bit more crowded but it was necessary especially for the high season. GV has the best beach in the Playa Dorada complex. It is very long with several sections going from Grand Paradise to near the beginning of Sunscape beach. The area in front of the middle section has a coral reef which is good for snorkelling There is a section for the upgraded guests with Bali beds. The Beach vendors will make a beeline for you the first day and after that a polite no thanks and they will walk by.

We had the premium upgrade again which we feel is worthwhile. We particularly love the Vintage Club. Thanks Tony and your staff in particular Verenice. With this programme it includes free WiFi everywhere on the resort as well as private beach with Bali beds and waiter service and other inclusions. Shout out here to Roman Aquilino (MCB2).

There was lots of beach and pool activities during the day for those who wished to participate or just watch. The evening entertainment is similar to that of most AI resorts but after being out all day on the lovely beach we don't stay up very late(except for my Karaoke).

As we've said before it is the wonderful staff that makes the GV so outstanding and once again many thanks to Pedro and his staff for making this another enjoyable holiday. Also be sure to check out Pedro's Utube videos and drone videos on the FB page for more information.

  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
6  Thank DarleyDaleGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 6 April 2018

Always so accurate with your comments!- we greatly thank you for the infinite appreciation you have for us. You really make us feel like part of your family. We hope to see you both very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Room 1- Catalina building room 2267 second floor with a pool view. Entertainment so loud we had to move. Room 2- Saona building room 1341 third floor with a small view of the ocean. Lovely quiet room. Beach towels, robes, and a safe included.
Vintage Club- quiet area with lovely pina colada drinks
Beach - beautiful private area with great service. Loved the lounge chairs but be very aware of the undertoe in the ocean.
A la carte restaurants- went to all but enjoyed the Italian the most. Enjoyed being waited on and the service was great.
Pool area was full of daily activity and the music was loud.
Puerto Plata city /cable car tour is a full day but very worthwhile.

Stayed: March 2018, travelled as a couple
4  Thank 786lindas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for the comments about your stay with us. We appreciate knowing that you liked your Royal package. We are happy to know that although you were not comfortable with the first room that was assigned to you, we could please you the next day. We look forward to welcoming you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

This was my second time returning to this resort. It sure does feel like returning home. The staff remember you and are happy to welcome you back. I really have no complaints. The room was really spacious and clean, the food was delicious. The staff work really hard and always have a smile. I loved having drinks made by Eduard Ramos. What a great bartender. Very attentive, very polite, and friendly. He made my vacation even better! Can't wait to return again next year to my home away from home.

Stayed: January 2018, travelled with friends
6  Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

This was my 5th visit to the Dominican Republic but my first time to the VH Gran Ventana. I have only good things to say about this resort. The staff were wonderful and always smiling, the rooms and resort was very clean and the food was excelente!
I will hopefully be back soon for another visit.

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank antoinettewagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for sharing your experience. We are so glad to know that you have enjoyed your stay in our resort. Looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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