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Reviewed 11 December 2015

When you arrive at the airport make sure you don't let anyone take your luggage as its a 2 sec walk to the bus, we didn't know this , some guy grabbed our luggage and took it to the bus we had to pay him 10$ american lol.

Also bring a bunch of 1$ bills american, we had large bills and no one would change it for us, not even the hotel ,even though my husband saw they had it, in their cash register. We finally met someone (hotel guest) who was kind enough to change some money for us.

hotel was really nice, the rooms were clean and nicely decorated, waiters and bar staff were extremely kind and friendly.
food was ok, We went for 5 days left on Nov 19 2015 , i guess it was off season, there weren't a lot of ppl.

They have 2 pools , there is a really quiet one , which is where we spent some time, then there was the big pool, it tends to get a little noisy and annoying, every hour or so they are blasting the same music, with the same activities, after a while, you just want to yell , shut the F**&^%$ UP lol lol...its a resort , guess they are all the same.

Also there is FREE WIFI where the stage is, you can get pretty good reception in early am or mid afternoon. Use Whats app , its best for making calls and texting( make sure the other party back home also has the app).

Also to all travelers , check your flight status the morning before your due to leave, we were pretty upset with westjet , as they knew before hand that our flight was delayed and didn't say anything at the hotel. when we arrived at the airport we were told right away, that our flight was delayed 5 hours! If we would have known this before hand we would have stayed in the hotel and taken a cab over, as its a 10 min cab ride to the airport from the hotel.

Overall it was decent for the money we paid. Wouldn't stay more than 5 days though.

  • Stayed: November 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank rachel e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2015

I'd like to start by saying our return trip to the Grand Ventana was perfect in every way. We were greeted upon arrival at the resort by Aridio with one of the warmest smiles as he welcomed us and got us drinks while we waited to be checked in. Next we met Hector at the reception desk, he was very accommodating in getting us a room next to the couple we were travelling with. As this was a return visit we were told we could attend a special supper for Fidelity Club members at the Italian restaurant which was very good. We also had a live band to dance to after eating. Upon arrival at our room we received a fruit basket and a bottle of rum which was a unexpected surprise. The next morning we met with the Sunwing representative (Norvan) who was very informative on excursions and the functioning of the resort. We saw him almost everyday and he always smiled and asked if there was anything that he could help us with. The bartenders were all great and always smiling. We had a few that we considered special namely Jose, (pool, beach & lobby bar) Sanchez (beach bar) & Romero (quiet pool bar), these men always took the time to hold a conversation with us and we were able to joke around with them. The resort was very clean and the food in both the Italian and Ocean Grill a la cartes were very
delicious. The buffet had delicious food and there was never a wait time. The weather was beautiful during our week stay with only 2 small showers which didn't last long. We always found chairs at the pool, however if you wanted one of the shaded huts on the beach you had to wake up early and reserve it. When our vacation came to an end we met Heriberto at the reception desk who was very nice and asked if we had a nice vacation and if the resort had made an impression on us. I don't know if the service was better because this is not the peak season, but I would classify this resort as a 5 star and will gladly return again.

Room Tip: If you travel in December you have a better chance of getting the room location you want, but not in peak season.
  • Stayed: December 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
4  Thank craigrZ2494KX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2015

The VH Gran Ventana is a nice, clean, all-inclusive beach hotel. It provides an economical beach vacation with great service from the staff. It isn't a 5 star resort, however, it does provide a nice experience that was well worth the price paid for the week (it is especially beautiful when decorated at night!). The location of the hotel has it situated on the nicest part of Playa Dorada with a few wonderful reefs to snorkel (or, swim with goggles on) to be able to see the beautiful tropical fish swimming below the surface.

The buffet was just opening during my stay and offered very good choices. The food stations are clean, there are many healthy options, and the staff handle the food with care. The a la carte restaurant options were good too. The snack bar doesn't have the best food options available for snacking when near to the beach or at night so, luckily, we had brought some snacks to have in the evenings and visited the little shop on site for our other munchies.

Overall, it is a nice, clean hotel that provides good food and drinks. The VH Gran Ventana provided a very relaxed vacation atmosphere.

Room Tip: Saona, second floor, ocean view
  • Stayed: December 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Blackberd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2015

This was my fourth visit and it was another great experience from the moment we arrived the service at the front desk was very polite and accommodating to one of our family members special needs THANK you Heriberto ..

Great time and would recommend to anyone !

  • Stayed: December 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2015 via mobile

My husband and I just had a fabulous vacation at the VH Grand Ventana
We have been there 4 times before and each time we have went we have enjoyed our stay
Our room was clean, food was good, always fun at the beach with the vendors and entertainment at the pool was awesome

Heriberto at the front desk was very helpful and did everything he could to accommodate our request.

VH has recently upgraded their buffet ... State of the art I have traveled to many places but this is something to see...

You won't be disappointed

Stayed: December 2015, travelled with family
6  Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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